Anonymous
map-marker Montreal, Quebec

Order wrong town

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We order in the wrong town I didn't get our money back. The phone number we use was 1 70* *** ****.

We paid $17 . I called the 866 number last night and they were going on his master card.

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LauraLee J Gmu

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Verified Reviewer
| map-marker Brampton, Ontario

Harassment and reprisal

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Updated by user Nov 26, 2023

My Son didn't deserve that treatment and if nothing gets done about it this unprofessional treatment will continue , and will have a negative effect on the business and impact your reputation in our community

Original review Nov 26, 2023
Hello on nov 23 2023 i placed an order by phn to your call center i ordered 2 meatball subs 6 inches and to potatoe wedge nachos my order was over 50.00 wich was no problem appon reciving them i got home and opened the subs to find there was no resemblance to the advertised pictures i recieved 3 meatball total for each sub the meatballs were cut in half so i contacted customer service and was told thre should have been 4 WHOLE Meatballs not cut in half i was told that the locations were givin exact directions on how they are to be prepared i was then directed to return them the next day nov 24 and i did so a gentleman from 700 balmoral plaza location in brampton came to my address took the sub back and dropped 2 proper subs to me HE GAVE ME A TERRIBLE STARE DOWN AND WAS VERY RUDE TO ME ...yesterday sat nov 25 2013 my son Brian Brown returned to that location 700 Balmoral Dr in brampton southgate plaza to purchase 2 sclices of pizza at around 9 pm on camera and 3 men and 1 woman were behind the counter my son went to order and THEN THEY STARTED sooooo you dont like our subs eh they said so u complain on us ??? they said and then statred talking in their indian language amungst themselves laughing at my son for coing back to the store a d mocked him...

they verbally abused my Son YOUR CUSTOMER and teamed up on him for Me contacting customer service they accused my son and me of trying to get free food ...humiliated as well as intimidated and out numbered not to mention belittled my son left that location they laughed at him because i gave him the wrong cc and his purchase didnt go through instead of using a different card for our food he just left ...its wrong to make customers of 14 years to that location or any customer to suffer those kind of indignations as well as suffer REPRISAL for voicing concerns with you at customer service about the food that they purchased ...

it was very disrespectful as well as un l
l to harass my son the way that they did and to intimidate him with comments and laughter all 4 of them should be removed from dealing with the public this is not any way to treat the public and have repeat customers i feel abandoned by 241 pizza for now allowing us to be ridiculed , publicly humiliated for what is our right wich is to ask questions to customer service if concerns arise...please check the footage of those cameras and you will see what harassment my son went through last nite because we contacted you with concerns . thanks Alot
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User's recommendation: Do not report anything to customer service you will be unprotected from reprisal and bullying and verbal harassment from the location staff @ 700 Balmoral Drive Southgate plaza

3 comments
Denetra Eyn

Well if you ate the food and want a refund you basically are trying to get free food.

Guest
reply icon Replying to comment of Denetra Eyn

I guess you didn't read where it says food was returned and picked up

Guest

I'd report this behaviour to the call center and then just be done with that business for good.

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Anonymous
map-marker Barrie, Ontario

Not satisfied

I ordered a pizza from 241 and was never told you can only get 2 on Tuesdays my bill came to 42.77. this is uncalled for.

Change your signs name or whatever it takes better yet tell your order takers to maybe mention this if it's not a Tuesday.

And as for the pizza maker when I order I prefer a pizza that's not burned. False advertising as far as I'm concerned and going to call the better business bureau.

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Bob E Baf
map-marker Hamilton, Ontario

Not happy with my order

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I ordered two and got one , that is why its called 2 for 1 ??? The driver agreed that it was not right to miss lead customers

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User's recommendation: 2 for 1 You only get one

Jessicah Gvx
map-marker Toronto, Ontario

Second complaint

i made a previous complaint recently about a man at the location of 2548 West Eglinton Avenue Toronto, ON M6M1T1. He refused to sell people slices of pizza and today he did the same thing once again!

How can you refuse to sell pizza? I buy there all the time and there's a woman during the week and she sells slices no problem. Also the quality of the product is horrible when he is in there.

The pizza is super flat/thin and the taste is strange. This is not my second complaint and I will go further about this to consumer protection or the ombudsman office about his behavior.

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Cons:
  • Was refused pizza
Reason of review:
Poor customer service
Anonymous

Second Complaint

i made a previous complaint recently about a man at the location of 2548 West Eglinton Avenue Toronto, ON M6M1T1.He refused to sell people slices of pizza and today he did the same thing once again! How can you refuse to sell pizza?

I buy there all the time and there's a woman during the week and she sells slices no problem.

Also the quality of the product is horrible when he is in there. The pizza is super flat/thin and the taste is strange.This is not my second complaint and I will go further about this to consumer protection or the ombudsman office about his behavior.

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Reason of review:
Poor customer service
Anonymous
map-marker Toronto, Ontario

Terrible!

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I went to the 241 pizza store at 2548 West Eglinton Avenue Toronto, ON M6M1T1 where i purchased a slice of pizza yesterday, so i went back today to get another slice. The man was very rude and told me he doesnt sell slices i have to buy 4 slices for 5.00 and i told him i did not want the 4 slices.

At the same time a poor woman walked in wanting to buy a slice of pizza and he told her he is not selling slices and called her ***! she then left hungry and sad at the way she was treated.

This is so unprofessional and should not be tolerated! Couple of years ago at this same store, there was an employee that assaulted an 11-year-old girl at the time when she was buying pizza and he had an issue about parking.

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Cons:
  • Quality of product
Reason of review:
Poor customer service
Anonymous
map-marker Toronto, Ontario

Pizza Review

I orded pizza by visa debt toltal was only $22 the driver tipped himself and this happened before with the same driver I never gave permission 241 pizza location dufferin and davenport

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