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1. The corporate office does not promote good customer service, they leave you to resolve your own issues WHEN they arrive because believe me they will. (They will tell you to WAIT 3 to 7! business days for a general manager to respond to your concerns) 2. The staff treat you as if you are a second class citizen( and its very to me to the fact that no one works there longer than 6 moths, it seems). And the ring leader (main manager LORI Last...
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4.0
I liked
  • Distaistful
I didn't like
  • Cleanliness
  • Unresponsive customer service
  • Customer service
#1009402
Cancelled my membership at a physical location in San Marcos, CA. Since my credit card changed and I opted for online statements (and didn't look closely at them....my bad) I didn't notice that 24 Hour Fitness continued to charge my account for three years, until I finally audited my account. My credit card had changed several times and they continued to charge me - so don't be fooled that an expired card will help you catch false charges....
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1.0
#1006274
My complaint occurred at the carmel mt/penasquitos 24 hr fitness facility on 12/12/16 around 0845 AM. it happened while I was exercising at the 2nd floor of the facility, and with at least four other customers, a maintenance worker kept cleaning the overhead ventilation system with a very loud/noisy vacuum cleaner. I asked him if he can do it later when no customers are at the immediate vicinity because the noise is unbearable. His "smart"...
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offconsumerpissed

offconsumerpissed Wow. You are pathetic.

I didn't like
  • Customer service
#971842

24 Hour Fitness Gym Facility Review

#998315
3.8
Fort Worth Texas on Overton Ridge " the 24 Hour Fitness wet area is And Has Been Broke down over a month ! Steam and Worlpool " totally out of service ! Why is it taking so long to fix ? Mike Fullington At " mefullington@yahoo.com
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24 Hour Fitness Sauna Facility Review

#997636
2.3
Saunas never work properly at the Westheimer and Dairy Ashford location in Houston Texas
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24 Hour Fitness Sanitary Conditions Review

#970171
Dirty bathrooms, people hoard equipment and sit on it while doing nothing but being on their cellphones. Tha would be resolved either with a sign or more diligent involvement from management. If you bring it it to the attention of personnel or even management the response is "I know man, that's not right", but they do nothing to resolve it.
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Short Review for November 18, 2016

#957619
1.0
I joined 24 hrs a week ago, i called today 11-18-16 the rep that helped me was very rude told me i had to pay $360 to cancell. I told him I am not paying that much cause I just joined I was told I had a week to cancel. Then he told me if I payed today I only had to pay $100. This gym has the worst service.
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They have been debiting a credit for 7 mths,I have contacted them,saying I never resigned back up,they said I walked in,mind you only 1 mth after I cancelled,and signed back up! Lie...They wouldn't credit me 345.00 or cancel,they said I had a year contract..Another lie. I took it up with my credit card,and guess what..There is NO signed contract at 24 hour! They are liars,do not go to them Customer service was terrible,they pretty much called me...
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I purchased 2 two year membership, because there is a gym very close to my home. Well, I wanted to upgrade to the Super sport, because it is closer to my work and less people when I get off work. Well, I was told there you just can't upgrade to Super sport. you have to cancel your entire membership and then purchase the Super sport. I still have over 20 months left on my membership. I am not going to lose $400 dollars. Do not understand why you...
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I didn't like
  • Pricing
#957053
I was unaware I had to pay for an annual fee to join 24 hour fitness. If I knew I had to pay I would have not joined 24 hour fitness. It is only right for the company to disclose all charges to their customers. The customer service rep said the annual fee was to upkeep the gym but the gym I go to is very bad and most of the machines are broken. I want to know where this money is going towards if the fee is to help up keep the gym. Someone...
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Anonymous

Anonymous To pay the rent and keep the lights on. Besides, did you honestly think you would pay a fee one-time fee and receive a lifetime membership? Try another club, they're everywher...

The one is Santa Rosa has one of the rudest managers I have ever meet. She is very rude to members working out there. The people at the front desk are nice. They do have a towel shortage sometimes, I've been in the locker room without any towels and they said they were working on it, but did not seem to be in a hurry to fix. it says I have to write one hundred words but I'm not going to write anything more just trying to fill the space now so...
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I attend 24 Hour Fitness Club at 6380 West Sunset Blvd. Hollywood, CA 90028. The showers and lockers are in need of repair and maintenance. Please repair the following: 1) lockers are missing door or broken 2) Showers are broken and old 3) Front door is broken The condition of lockers and showers has worsen since a year ago. Please fix them. Attached you will find some photos of the lockers, shower and entry door to the club On a positive note,...
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When I worked for 24 Hour Fitness, and as a former Olympic level athlete myself, I witnessed them add extra shifts for the athletes at times they needed and were supposed to train, and told them they would be fired if they did not take the, shifts--they said working for 24 Hour Fitness was more important than the Olympics. I also witnessed staff members at different locations having sex with married and non-married members, I witness Aimee...
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Contact 24 Hour Fitness

Headquarters Address:
24 Hour Fitness
Member Services PO Box 2689
Carlsbad, CA 92018
Phone:
(800) 432-6348
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I have had several satisfactory visits to the Greenacres, FL gym. Today everyone in the gym was victim of the hideous musical choice of two preening *** who set up speakers that loudly blared while they took selfies and ogled themselves in the mirror. Apparently, they were too important to use earbuds like everyone else. Several of the other patrons were obviously annoyed and kept looking at the desk for help. Unfortunately, a request to the...
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