23andMe
23andMe Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
23andMe has 2.0 star rating based on 70 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Interesting reports, Fair pricing, Genetic testing.
Cons: Customer service, Confusing website, Product.Recent recommendations regarding this business are as follows: "Will not recommend", "Avoid, it is not for geneology.", "If you are interested in genealogy, it is much less useful than it used to be.", "Don’t use this company they are a disgrace", "Stay away".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
23andMe has 2.0 star rating based on 70 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Interesting reports, Fair pricing, Genetic testing.
Cons: Customer service, Confusing website, Product.Recent recommendations regarding this business are as follows: "Will not recommend", "Avoid, it is not for geneology.", "If you are interested in genealogy, it is much less useful than it used to be.", "Don’t use this company they are a disgrace", "Stay away".
Most users ask 23andMe for the refund as a solution to their issues.
Consumers are not pleased with Reliability and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This is not worth giving a rating
User's recommendation: Will not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Toronto, OntarioYou Saïd you did n’y receive my kit
I didn’receive any answer. I am still waiting !!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bellevue, WashingtonStole/Lost my brothers DNA, from an account he approved of
User's recommendation: Avoid, it is not for geneology.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Withholding my raw data and ignoring my emails
Company fixed the issue and I have been provided with apology. I wrote a letter explaining I would cancel my contract with them and said I wanted a refund in full or access to my data within 7 days of receipt of my letter.
23andme have been ignoring all my emails and even now have still not contacted me. They are now illegally holding on to my data. I will have no choice but to take legal action against them despite multiple attempts to contact them and sort this out.
It has now been over 4 weeks and my emails are being ignored. This is not acceptable, especially considering due to your recent hacking and data breach my personal information and DNA is being sold all over the internet! I have contacted a consumer advise company and a solicitor.
Before I take things further this is a last ditch attempt for you to send me my raw data as requested and acknowledged by yourselves! This is a terrible service you are providing, people trust in your company and pay good money for these tests.
- Do not follow through with requests
- Data breach
- Ignore emails
Preferred solution: My raw data
User's recommendation: Don’t use this company they are a disgrace
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service very poor
Preferred solution: Reinstitution of relatives in common
User's recommendation: If you are interested in genealogy, it is much less useful than it used to be.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hillsboro, OregonCannot access information on my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Resend emails
Company fixed the issue and I have been provided with apology. Received copy of requested email
- Rotten customer service and communication
Preferred solution: 2 emails sent to us from company in October 2023
User's recommendation: Stay Away - Rotten Customer Service and Lack of Responses
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible customer service
Preferred solution: Access to my account.
User's recommendation: Stay away
Information about the 23 and me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cincinnati, OhioCustomer service help
Failure to access repot results
- As advertised
- Too many steps prior to access report and print results
Preferred solution: Opportunity to print report results. Unable to log back in after losing connection
User's recommendation: Print your report result prior to reading any tutorials
I'm trying to get into my account
User's recommendation: I give up. Don’t join if you are not computer savy
I am locked out of my 23 and me account
User's recommendation: I hope that your company can be of better service to customers.
Unauthorized Charge
- Dna results
Preferred solution: To speak to someone, answers about fraudulent charges & stolen funds returned.
User's recommendation: Do NOT Trust
Never got my results
User's recommendation: Don't waste your money
Inaccurate DNA
User's recommendation: Go to a real DNA lab in person
About
23andMe specializes in personal genetics. The company was founded by Linda Avey and Paul Cusenza in April 2006. Its headquarters is based in Mountain View, California, USA. 23andMe offers genetic testing and medical research. Direct-to-consumer personal genome testing helps to get more information regarding ancestry and genetic make-up. The company provides the following genotyping products: Ancestry Edition, Complete Edition, and Health Edition. It also conducts medical researches. Customers can purchase ancestry related results and raw genetic data. 23andMe ships their products worldwide with standard and express methods. Refund is possible within 30 calendar days of the delivery date. Available payment options are Visa, MasterCard, American Express, and Discover. The company also accepts PayPal.
23andMe is ranked 14 out of 116 in Background and People Search category
USA
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