New Reviewer

Bad customer service

customer service keep giving all types of answers but the right one about receiving my claim check everyday it's something different
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ID
#3582109 Review #3582109 is a subjective opinion of poster.
Location
Tampa, Florida
Preferred solution
my claim check

Bad customer service

Customer service is very rude they just want money they don't care about what's going on in your life they will talk down about you and threatened to put you out in the streets the worst Mortgage company I know

User's recommendation: Don't use this mortgage company please.

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ID
#3322942 Review #3322942 is a subjective opinion of poster.
Location
Macomb, Michigan
When go to pay your monthly payments there web site is never up to date to show the last payment you made the month before. It used to be now its not. You can't tell what you balance is or how much you paid the previous month because it is telling what you paid 3...
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ID
#2961443 Review #2961443 is a subjective opinion of poster.
Location
Conshohocken, Pennsylvania
New Reviewer

Cannot get any ? Answered

I have a few ? About my mortgage i dont think im getting correct information and no information at all Sarcastic So yousay answer Would be mnice
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ID
#1549739 Review #1549739 is a subjective opinion of poster.
Location
Bixby, Oklahoma

Predatory lender

This company is like no other we have ever dealt with. They call all day every day on every number they have. They have gotten our family number somehow and have been calling them and I have no idea how they have gotten there numbers. Even if u send them a payment and its just a couple dollars short they are calling saying they can't do anything with until they have received all of it and then they start adding all of these late fees. They are very rude when they speak to us always threatning to take our house. They have even sent people to our house saying they where there to see when they was going to receive payment but when you go in the house they start taking pictures. We filed bankruptcy and was advised that the account would be brought current in December 2017 we agreed to a relief of stay agreement and now only due for May the April payment was a couple days late due to another company had taken money from our bank that was on auto draft and we was unaware of that. Now they have sent to the courts to remove us from our home stating that we did not make the April payment in which i have proof we did and now I have to find some where else to live they have also talked to us like dogs and called repetively until we filed bankruptcy my attorney told me to call ans see what i could do when I did i talked to a guy names Paul that was really rood and advised me that I had no sense and they were taking my home anyways he didnt have time to discuss with me further so i had my attorney to call and they wouldnt work with her either i feel like we need to file a calls a lawsuit against them and be awarded for harassment and to me this feels like preditory lending especially when they will no refinance after having the loan for 4 years and they said they would refinance after 2 years and the interest rate was suppose to be at 7% when got loan and ended up being %10 and the payment was suppose to be $550 a month with insurance and taxes included but ended up being $774 and now the payment went up to $786 a month I just dont understand how you can tell someone one thing when they sign the paperwork and then change the contract after it is signed.
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ID
#1255165 Review #1255165 is a subjective opinion of poster.
Service
21St Mortgage Home Loan
Reason of review
Poor customer service

Bad people skills

that sounds about right i really wish our mortgage was somewhere else too. our payment is due the first of the month n we have til the 17th before a late fee hits but if that payment is not there on the 1st they are calling and threatening to foreclose on us too. and we have been a couple days past the first before but its always there that first week. but when you talk to them they talk down to you like you are nothing and they are so much better. i dont care who you are everyone hits hard times in their life. and threats of losing your house over a couple days dont make it any easier. they need better customer service training along with a check back into reality so they can realize that they are no better than their customers.
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1 comment
#1230861

We had 21st mortgage and was going through the process of a home modification had lawery and everything we was approved for the modification and they sold our house under us and I did not know anything about it till we got a letter from the people attorney who brought it now what are we do as of know we are homeless o don't trust them at all spoke to someone at mortgage they no help and don't care

ID
#742235 Review #742235 is a subjective opinion of poster.
Location
Dadeville, Alabama
Reason of review
Problems with payment

Equity payment arrangement

Spoke with a Katie and Joe (Memphis, TN) location to try and make arrangement for a late payment and past due. Because of unforeseen setbacks such as medical bills (doctor's negligence) car repairs and death in the family. Joe said he didn't care in so many words. They were rude and nasty and proceeded to tell me I didn't have a problem asking for the loan and signing for it. Please do not get a loan with this company the worst customer service ever even their immediate supervisor was rude as *** and nasty. They all need to take a customer course. posted Aug 2, 2013.
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ID
#435413 Review #435413 is a subjective opinion of poster.

21st mortgage treats customers like dollar signs!

We were in urgent need of a place to live a few months ago and decided to attempt to purchase a mobile home. We were able to purchase a 2000 model single wide home through 21st mortgage. We have only lived in the home for five months, and they are already threatening taking the home! We attempted to make a payment date change and at the time they told us that they had to charge us to do so. The rep we spoke to gave us the wrong instructions on the time we had to get the payment and the letter of intent to them. Well they took both that money and our monthly payment over drafting our account. They refused to pay the bank fees and only after putting up a fight did they change the date without making us pay to do so. Then my husband was off work for two months due to an injury and was on short term disability. Our house payment was made on time both of those months. He recently returned to work and because of the time between checks we are struggling to catch up on all our bills. We keep everyone informed and everyone but 21st wants to work with us. Our next payment is due the 15th and he does not get paid again until the 17th and they refuse to wait TWO days! If the payment is not there Monday they will forclose!
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4 comments
#838701

In 2005 after Katrina and our home was destroyed we were desperate we took up payments on a mobile home that was financed through 21st Mortgage,well it has been a disaster.To begin with there was a little over 7,000 owed on trailer,well three years ago they told us we still owed 17,500(****)? What?

more than when we started paying on it,well we felt like we were stuck what could we do,so we said ok 5 years it would be paid off and we will never have to deal with them again,well we spoke to soon today 7/10/2014 they say we owe over 14,000? Not possible we pay 4000.a year,3 years that's 12,000.

that would leave 5,500. We cannot keep doing this,we will be dead and gone before its paid off.Does anyone have any idea what we can do,hoping we can get them to send us something listing the amount owed and what we have paid(I have every receipt),we are hoping that a lawyer can help us!

#781875

Warren Buffet is the Owner of Vanderbilt mortgage and 21st mortgage both do the same exact thing, finance trailer houses. They make money by being the only "lenders", I say lenders plural but they are really just the same company with 2 different names, for the manufactured housing industry.

Yes, there are a few deals that go thru other finance companies and legit banks and companies but Warren Buffet AKA Berkshire-Hathaway bought up almost the entire industry , Dealerships, manufacturers, finance companies and cornered the market. Now they abuse that power by selling, financing and then repossessing the units, refurbishing and reselling them. there is a HUGE conflict of interest but in this country, we sold out and there is no longer a protection for monopoly game tactics. When you own the product,( In October 2012, Home Services acquired a 66.7% interest in the residential real estate brokerage franchise network in the United States) financing, repossession for not making a payment and then full price reselling, you run the risk of abuse and 21st mortgage is considered by some to be a very a high interest predatory lender that targets the uneducated and poor.

IN MY OPINION. I understand that if you bash someone on the internet now you risk a libel suit.

So, I tell you this in my opinion. Check out the facts on your own and decide if you think I am wrong.

#638070

Yes they are!!!!! They are nothing but a rip off!!!!!

We owed the company 300.00 for our land taxes, which we weren't aware of until today!!! Instead of letting us send in the 300.00$ they escrowed it and now our payment has went from 680.00 to 795.00 a month!! We received no letter or anything letting us know that we owed this money!!! Not only that we have to pay this amount for twelve months and extra 100.00 and we only owe 300.00.

So where is the other 900.00 going??? They said they would keep the extra money just in case this happens again!!! There has to be some type of legal action that can be taken!!!

I have an appointment tomorrow with my attorney n hopefully a lawsuit is near!! 21st mortgage is a rip off

#470320

I am with 21st mortgage. they are absolutely the rudest company i have ever dealt with. Is there anyone out there that has filed a lawsuit with them?

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ID
#254354 Review #254354 is a subjective opinion of poster.
Location
Louisville, Kentucky

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