21 Threads Reviews

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Didn't get

Didnt get order the were for Christmas so Im really ticked. Do not recommend to anyone! Nice of them to take money and run
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ID
#3195129 Review #3195129 is a subjective opinion of poster.
Location
Chippewa Falls, Wisconsin

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New Reviewer

Incorrect order received

21 Threads - Incorrect order received
21 Threads - Incorrect order received
I ordered 6 Tshirts. 2 out of 6 were wrong. I received duplicate of one and 1 tshirt I didnt order. Orders on 11/17. name was Teresa Dennison I need what I ordered corrected ASAP Tshirts not received: Gettn Blitzened in S Drink up grinches in M
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ID
#3111910 Review #3111910 is a subjective opinion of poster.
Location
Miami, Florida
Preferred solution
Deliver product or service ordered

Order wrong shirt

After I confirmed my order I realized 1 of the shirts where ther wrong one. I just want to exchange the shirt.
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ID
#2416411 Review #2416411 is a subjective opinion of poster.
Location
Saint Louis, Missouri

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New Reviewer

Never got my order

No ANSWER when I call never use again

User's recommendation: Don't order from this place.

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ID
#2317139 Review #2317139 is a subjective opinion of poster.
Cons
  • Did not ship products purchased
  • No customer service
Loss
$70
Preferred solution
Full refund
New Reviewer

Resolved: Shipping

Update by user Dec 13, 2020

Company fixed the issue and I have been provided with partial refund. I received full shipping refund and an apology/explanation..

Original review updated by user Dec 13, 2020
Edit: I received a full refund on shipping and an apology for taking longer than promised. It was explained that there had been a positive covid result and there was no one there to answer phones. After all this, I give 5 stars for how it was handled in the end. Shirts are also great quality and very comfortable! Can't say much as of now, no one answers the phone. It rings and rings and then there is a tone, like voicemail, but no type of recording or live person speaking. I paid double shipping to receive order in 2-3 days. 3 days was yesterday, 11/12/20 and they are still not delivered. I checked tracking and it states USPS will deliver by 9p on Monday... That's a whole week from when ordered. Definitely not 2-3 days, which is why I tried to contact them. I sent a message via Facebook messenger. We'll see if they reply. Can only rate 2 items for now.
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Resolved
ID
#2281870 Review #2281870 is a subjective opinion of poster.
Location
Xenia, Ohio
New Reviewer

NEVER PURCHASE FROM THESE GUYS

On 11/11 I purchased a shirt and received it by 11/18. I was happy with the transaction so I ended up buying another on 11/29 but have yet to receive it. For the past 3 days I have been calling, emailing, and messaging 21threads to get any kind of information about my order. I have not received one bit of correspondence back from their non-existant customer service. The only time I got a response back is when I filed a claim with PayPal on the original product I did receive which they made the time to respond to within an hour.
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ID
#1729594 Review #1729594 is a subjective opinion of poster.
Service
21 Threads Shipping Service
Cons
  • Did not ship products purchased
  • No customer service
Reason of review
Poor customer service
Loss
$28
Preferred solution
Deliver product or service ordered

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