2020 Eyeglass Superstore
2020 Eyeglass Superstore Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2020 Eyeglass Superstore has 1.1 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Don’t waste your money here", "Don't go".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Melissa the manager is awful!
If I could give this place zero stars I would. Ive been coming here for 7 years and have never had any issues until last week.
I purchased contacts and was told I could return them and when I called to ask to return them (I havent received them, picked them up, or opened them) Melissa who is extremely rude and condescending told me that wasnt allowed; but two women who assisted me when I did my yearly exam told me I could. I will never give this place another dollar after this. And I highly recommend you dont either they do not put the customer first and would rather argue with a long term customer over making the customer happy. I work in a luxury customer service atmosphere and this would just never fly.
I contacted other 20/20 locations who told me as long as its unopened I could return them. Also asked for a higher ups contact information and she denied me.
Im sure if the owners of this business were aware this would have not been the same outcome. Its truly sad.
Preferred solution: Full refund
User's recommendation: Don’t waste your money here
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The cost me my vision
Warning is not a strong enough word. I was there 3 times because my glasses didn't fit right and didn't feel right and saw 2 different I doctors I was shocked when after 2 additional months I went to a different eye doctor told I had to blown cataracts That would have been visible when I was at 20:20 because of their poore attitude poor excuses the manager yelling at me and the female optician telling me how her life is harder than mine cause she lives on a farm....I quit.
Everything was cloudy and had a haze. It was getting worse daily. Headaches on top of it. Since October I have spent 4 months losing my eyesight.
Scared I would be blind soon and their so called doctors saw nothing. I paid over $500 during the exams and on products out of pocket.The Times I visited and bought glasses and contacts from October until December were weekly. I finally took action and began complaints and their answer when I filed a Better Business Bureau complaint was to offer to make new lenses for me for free after my surgery. Because of their incompetence I have not been able to drive for a month And will not be able to drive for another 2 months until my surgery and new prescription glasses are done.
Had they done the right thing I would have been able to still drive while having each I done.
I have been assured by 2 reputable doctors that the size of these cataracts show that they would have been seen when I was at this horrible store. Feel free to email me for more information On how they are unfit.
Preferred solution: Full refund
User's recommendation: Don't go
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