Aerielle M

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Verified Reviewer

Melissa the manager is awful!

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If I could give this place zero stars I would. Ive been coming here for 7 years and have never had any issues until last week.

I purchased contacts and was told I could return them and when I called to ask to return them (I havent received them, picked them up, or opened them) Melissa who is extremely rude and condescending told me that wasnt allowed; but two women who assisted me when I did my yearly exam told me I could. I will never give this place another dollar after this. And I highly recommend you dont either they do not put the customer first and would rather argue with a long term customer over making the customer happy. I work in a luxury customer service atmosphere and this would just never fly.

I contacted other 20/20 locations who told me as long as its unopened I could return them. Also asked for a higher ups contact information and she denied me.

Im sure if the owners of this business were aware this would have not been the same outcome. Its truly sad.

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Loss:
$40

Preferred solution: Full refund

User's recommendation: Don’t waste your money here

Robi M

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Verified Reviewer

The cost me my vision

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Warning is not a strong enough word. I was there 3 times because my glasses didn't fit right and didn't feel right and saw 2 different I doctors I was shocked when after 2 additional months I went to a different eye doctor told I had to blown cataracts That would have been visible when I was at 20:20 because of their poore attitude poor excuses the manager yelling at me and the female optician telling me how her life is harder than mine cause she lives on a farm....I quit. Everything was cloudy and had a haze. It was getting worse daily. Headaches on top of it. Since October I have spent 4 months losing my eyesight. Scared I would be blind soon and their so called doctors saw nothing. I paid over $500 during the exams and on products out of pocket.The Times I visited and bought glasses and contacts from October until December were weekly. I finally took action and began complaints and their answer when I filed a Better Business Bureau complaint was to offer to make new lenses for me for free after my surgery. Because of their incompetence I have not been able to drive for a month And will not be able to drive for another 2 months until my surgery and new prescription glasses are done. Had they done the right thing I would have been able to still drive while having each I done. I have been assured by 2 reputable doctors that the size of these cataracts show that they would have been seen when I was at this horrible store. Feel free to email me for more information On how they are unfit.
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Loss:
$500

Preferred solution: Full refund

User's recommendation: Don't go

Hospitals, Clinics and Medical Centers Expert Talks

4th COVID Vaccine, Monkeypox, Mask-Optional Policy

Jan 6, 2022

Who may need the 4th vaccine? Is monkeypox dangerous? Prof. Karen Jubanyik comments on the mask-optional policy, COVID booster shot, and the monkeypox.

Prof. Karen Jubanyik
Prof. Karen Jubanyik

Karen Jubanyik, MD is Associate Professor, Clinician-Educator Track, in the Department of Emergency Medicine at Yale University School of Medicine.

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