Krista F Jou
map-marker Santa Clara, California

1st Security Bank closed my account for no reason.

My account was here for about a year. I lost my job due to the recession and in November my unemployment ran out and I was unable to make deposits, making me about 150.00 overdrawn for a while. I finally got a new job and by chance two days before my first paycheck I received an email telling me to cover the OD or they will close my account. I did so within two days and to my horror they closed it anyway. I called and spoke to the manager, Marcelo, he told me that because of my OD "the bank did not want me as a customer" I was shocked and humiliated. I contacted customer service and they refused to provide me with any kind of consolation or assistance... all I wanted was my account at the bank again. I am not asking for anything else and they are being completely unreasonable.
View full review
Loss:
$150
4 comments
Guest

Be very thankful they closed your account. They are predatory lenders.

I know from first hand experience as I had a loan with them. I would never do business with them again and would tell anyone to steer clear of this unethical institution.

Guest

What state are you in? There are tons of First Security Banks!

Guest

I am not a financial risk. This was a one time accurance based on a situation I had no control over.

So YES I would take every persons individual situation into account when doing business, rather than pigeonholing them as this bank seems to do. They are not the only bank, but this is a matter of principle.

Guest

Would you be willing to take a chance on a financial risk like yourself?? I think not. They probably aren't the only bank in town either.

View more comments (3)

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article