map-marker Arnold, Missouri

1st Global Cleaning, LLC

A man came to my front door stating he had an appt. to clean our air ducts. He stated he talked with my husband last night. His demeanor was not friendly nor impressive, so I had him wait outside till I checked with husband and confirmed we had NOT ordered the service. There was a call on our caller i.d. at 8:45 P.M. but the appt. was never confirmed. He was obviously irritated, shaking his head and tsk, tsking when he walked away. I said I was sorry but he never said anything but walked away. I would not use their company ever. He texted to our phone number "f@#**ing idiots" Nice, eh? Don't use them.....
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Reason of review:
Poor customer service

Dear Mr. McAuliffe,

We would like to inform you that the thechnician,

responsible for rude behavior on June 29, 2016

had been fired and no longer with our company.

We appreciate you bringing this incident to our attention.

We strive to provide the best experience to our clients and by far, had nothing but an excellent feedback from our customers, who satisfied with both our duct cleaning job and a friendly attitude of our technicians.

Thank you again for being vocal in this matter, it will help us to pay closer attention to a hiring process. Best regards, 1st Global Cleaning LLC

reply icon Replying to comment of Guest-1250050

It took you that many months to respond? Do you realize a PROFESSIONAL company would not have said the employee was fired, they would have said "no longer with the company". How do you even know who tech this was, as the letter writer did not identify themselves, give their address or give a description of the tech!

reply icon Replying to comment of Guest-1250170

To the "Anonymous" above me.

Don't you have better things to do then to right here unclever reply??

not professional?? Seriously?

It doesn't matter HOW you describe it, what matter is that person don't work with us any more.

While you put your time reply on this site, I'm busy making sure that EVERY customer that I clean his air ducts is satisfied 100%.

That's why from more then 150 reviews all over the internet there no ONE customer upset with my work. I'll keep doing what I'm best in, My recommend for you - Go find a life!

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