I had written a previous Yelp review about this company, their unprofessionalism, and the experience I had with the individual I spoke with who claimed to be Sarah (Fuller). While on the phone with this person, and after she told me I was being rude, I requested a manager. Someone above her. She refused to give the phone to her manager and refused to give me their name. She continued to display her unprofessionalism up until she rudely hung up the phone in my face. Moments after this incident happened, I immediately came to Yelp and BBB to write my review. I didn't call the establishment back because I knew this person wouldn't give the phone to a supervisor or Manager above her. So, I decided to file a complaint and Company review with the BBB instead. Instead of this company being professional and having someone of a Management or ownership role respond to me, take ownership of the situation, and resolve it, they have Sarah Fuller respond. (Who knows if that's her real name.) What's even more unprofessional is this person is responding with complete lies!! It's utterly disgusting. No resolutions. Just lies. I wasn't going to write another review about this company because I'll never do business with them due to my encounter with their unprofessional worker, Sarah. However, this company has responded to the BBB complaint TWICE with "letters from Sarah Fuller," that are FILLED with lies. It's so disgusting and unprofessional. It's utterly ridiculous! How unprofessional can a company be? If I, or anyone else, had an issue with ANY employee at ANY establishment, a manager or someone ABOVE and OUTSIDE of that person, steps in to offer a solution / resolution. Instead of this company being professional and doing this, they decide to have the person, who's the root of the problem, respond. Sarah isn't the owner of this business. It's inexcusable for her to be responding to a BBB complaint and review, on behalf of the company. Anyone, especially a business professional, can see that HOW this company is deciding to handle this issue is unprofessional. The lack of professionalism is a great issue this company has and is displaying publicly and to the world. Complete and utter unprofessionalism is what this company has proven to be, yet again. They're making the situation worse by choosing to have this person, according to their letters, respond, AND do so with lies! It's absolutely disgusting. I've never seen anything like it. This business is unprofessional, and their worker is a dishonest person. The fact that this establishment is allowing someone, who is NOT the Owner of this business, respond on its behalf, speaks volumes. It's despicable that a company would allow issues and complaints to escalate to this level and respond in this manner. Instead of taking responsibility of their unprofessional worker, assuring this behavior is unacceptable, and ensuring that it won't ever happen again in the future, they're having HER respond, and she's responding with lies! It's utterly disgusting. Any issue I've ever had issues with an unprofessional employee, management would step in, apologize for the experience, ensure it won't happen again, and offer a solution. This company don't meet the standard of a professional business. I'd recommend anyone needing dental services to please research Google, Yelp, etc. for reviews of good, ethical, and professional dental establishment. Unfortunately, I didn't read the reviews to this business prior to calling them that day. Big mistake. After my encounter with 1st Family Dental of Fox Valley, I Googled dentists in the area with HIGH reviews and I took my business to a professional dental establishment. Please save yourself a headache and visit a professional dental office who treat you with respect and have professional staff.