New Reviewer

Communication problems

I have been seen numerous times at office I was quoted 12000 by ortho nothing else by office so thought it was amount to have dental work done I verbally went ahead thinking this was amount for the work no other paperwork at all showed to me by office manager nothing signed at all due to fact none offered so thought I was all set now it’s a completely different story and we are both argumentive which prevents communication wanted a second opinion but was told that probably they might not want to see me again asked for her supervisors name and number would not give not sure but only that the dentist and orthopedic are fantastic with not so much at desk or supervision staff I will say that I would talk about other options but cut short by us both communication is very poor and one person makes that decision apparently what is the answer to this problem
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ID
#1658153 Review #1658153 is a subjective opinion of poster.
Location
Queensbury, New York
Service
1st Advantage Dental Dental Service
Pros
  • Nice dentist and irtho
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
New Reviewer

Unprofessional staff , racist treatment

Went for teeth whitening n got my lip almost burned off!! I took pictures of my lip,on August 7 2018! Had to see a doctor in the mean Time,and I requested a refund for my pain and suffering! And I'm still waiting! Had to call the dentist office manager numerous times and no professional sympathy at all.The dentist office manager never called me back,so I had to call them back to constantly ask for my refund!! I been going to this Dental office for a few years! And it's the only dental office in my area that take my insurance! It's a damn shame as a patient customer that I have to experience such Gross racist BS!!!!
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2 comments
#2133828

how is this at all related to racism?

#1540937

The minute you titled your complaint with the word "racist" you lost all credibility. Instead of trying to whiten your choppers, perhaps you should have seen someone about that large chip on your shoulder.

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ID
#1331172 Review #1331172 is a subjective opinion of poster.
Location
Queensbury, New York

UP CODING - COULD CARE LESS TO RESOLVE ISSUE BILLING FRAUD

I HAVE A BROKEN TOOTH THAT NEED TO BE RESOLVE. THEY SENT ME TO 3 OFFICES, BILLED ME FOR EXTRA X RAYS, AND TO THIS DAY HAVE NOT RESOLVED THE ISSUE. I LOST MANY HOURS OF WORK AND THEY CHARGED ME FOR MISSING AN APPOINTMENT $25.00. I COMPLAINED THAT THEYDID NOTHING TO HELP ME AND AM STILL IN PAIN, THEY COULD CARE LESS. JUST RECIEVED A BILL FOR $25.00 FOR THE LATE CHARGED AND GET THIS CHARGED ME A LATE FEE ON THE MISS APPOINTMENT CHARGE OF .50 WHAT A JOKE - STAY AWAY I AM TAKEN LEGAL ACTION AGAINST THEM.
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ID
#917477 Review #917477 is a subjective opinion of poster.
Location
Saratoga Springs, New York
Service
1st Advantage Dental Dental Service
Reason of review
UPCODING HAVE NOT RESOLVE PROBLEM
Loss
$1000
Preferred solution
Let the company propose a solution

1St Advantage Dental Customer Care Review

I requested an appointment online and followed up twice with phone calls. Was never called back.
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ID
#916939 Review #916939 is a subjective opinion of poster.
Location
Schenectady, New York
Service
1st Advantage Dental Customer Care
Reason of review
Poor customer service

1St Advantage Dental Customer Care Review

They are unethical, rude, and deny patient care.
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ID
#832481 Review #832481 is a subjective opinion of poster.
Location
Webster, New York
Service
1st Advantage Dental Customer Care
Reason of review
Poor customer service

Stay away they are the worst and unprofessional

I would not refer this dentist to nobody. They are one of the worst dentist I went to. They harrase you with phone calls to see if you will make it to your appointment so they can give it to someone else. And then if your having pain in your mouth they refuse to give you a prescription for pain killers. The med assistant says for me to just deal with the pain. I had a absect on my tooth with a whole in it and they refused to prescribe me penicillian/ pain killers to fight the infection away. But gives me a referral to get my tooth pulled. And the dentist was not friendly. I will never go back thee again
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1 comment
#1651339

First of all it's common practice for dental offices, doctors offices etc to confirm appointments and send reminders. Second of all it's people like you with drug seeking behavior who would be mad for not getting a pain killer for an extraction of a tooth. It's a tooth not a broken bone let's be serious!

ID
#765232 Review #765232 is a subjective opinion of poster.
Location
Albany, New York
Pros
  • Dentist assistant was very friendly
Cons
  • Refused to provide pain killers for my pain
  • Unprofessional
  • Way i was being treated
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Highly unprofessional office staff

STAY AWAY from 1st Advantage Dental on Route 9 in Clifton Park, NY! They are the most unprofessional group of office workers I've ever encountered, specifically Maureen. They are rude and lack the common decency to be in the office when they schedule appointments - and they don't even apologize or offer an explanation for why you were forced to drive to their office only to find a locked door. I've truly never experienced such awful customer service. I have no idea how they maintain any patients given their complete lack of concern for their patients. Please, spare yourself the aggravation, wasted time, and money that I have endured, and find another dental office in Clifton Park that will treat you with the respect all human beings deserve
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ID
#402630 Review #402630 is a subjective opinion of poster.
Location
Clifton Park, New York
Service
1st Advantage Dental Dental Service

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