Trayson Fnp
map-marker Colonie, New York

Complaint about service

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They have no on call Dr.s! No emergy appointments either. I was in such pain I went to the ER twice because they could not accommodate me.
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Pros:
  • Good work
Cons:
  • Poor practice polocies
Carmen R Apa
map-marker Halfmoon, New York

Bad dentist

Not proper care and charges that doesn't exist. They did not help me did not want to give me antibiotics for infection and I'm diabetic. I had a brocken tooth they said I did not that night tooth fell . Now they want to charge me to a 93 dollar for courtesy call. I have never hear that neither have my friend . Im not paying for that.
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Cons:
  • Did not help me at all

Preferred solution: Not paying 93 dollars for a courtesy call.

User's recommendation: Do not send your love one to that dentist.

Carmen R Apa
map-marker Albany, New York

Charge that does not exist

The same office where I went they do not want to help me can not talk to them. Not a good response I called the dental misconduct.
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Brenda Ijs
map-marker Queensbury, New York

Communication problems

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I have been seen numerous times at office I was quoted 12000 by ortho nothing else by office so thought it was amount to have dental work done I verbally went ahead thinking this was amount for the work no other paperwork at all showed to me by office manager nothing signed at all due to fact none offered so thought I was all set now it’s a completely different story and we are both argumentive which prevents communication wanted a second opinion but was told that probably they might not want to see me again asked for her supervisors name and number would not give not sure but only that the dentist and orthopedic are fantastic with not so much at desk or supervision staff I will say that I would talk about other options but cut short by us both communication is very poor and one person makes that decision apparently what is the answer to this problem
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Pros:
  • Nice dentist and irtho
Reason of review:
Problems with payment

Preferred solution: Let the company propose a solution

Kamau H
map-marker Queensbury, New York

Unprofessional staff , racist treatment

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Went for teeth whitening n got my lip almost burned off!! I took pictures of my lip,on August 7 2018! Had to see a doctor in the mean Time,and I requested a refund for my pain and suffering! And I'm still waiting! Had to call the dentist office manager numerous times and no professional sympathy at all.The dentist office manager never called me back,so I had to call them back to constantly ask for my refund!! I been going to this Dental office for a few years! And it's the only dental office in my area that take my insurance! It's a damn shame as a patient customer that I have to experience such Gross racist BS!!!!
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2 comments
Guest

how is this at all related to racism?

Machele Imf

The minute you titled your complaint with the word "racist" you lost all credibility. Instead of trying to whiten your choppers, perhaps you should have seen someone about that large chip on your shoulder.

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Anonymous
map-marker Schenectady, New York

1St Advantage Dental Customer Care Review

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I requested an appointment online and followed up twice with phone calls. Was never called back.
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Reason of review:
Poor customer service
Anonymous
map-marker Saratoga Springs, New York

UP CODING - COULD CARE LESS TO RESOLVE ISSUE BILLING FRAUD

I HAVE A BROKEN TOOTH THAT NEED TO BE RESOLVE. THEY SENT ME TO 3 OFFICES, BILLED ME FOR EXTRA X RAYS, AND TO THIS DAY HAVE NOT RESOLVED THE ISSUE. I LOST MANY HOURS OF WORK AND THEY CHARGED ME FOR MISSING AN APPOINTMENT $25.00. I COMPLAINED THAT THEYDID NOTHING TO HELP ME AND AM STILL IN PAIN, THEY COULD CARE LESS. JUST RECIEVED A BILL FOR $25.00 FOR THE LATE CHARGED AND GET THIS CHARGED ME A LATE FEE ON THE MISS APPOINTMENT CHARGE OF .50 WHAT A JOKE - STAY AWAY I AM TAKEN LEGAL ACTION AGAINST THEM.
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Loss:
$1000
Reason of review:
UPCODING HAVE NOT RESOLVE PROBLEM

Preferred solution: Let the company propose a solution

Anonymous
map-marker Webster, New York

1St Advantage Dental Customer Care Review

They are unethical, rude, and deny patient care.
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Reason of review:
Poor customer service
Anonymous
map-marker Albany, New York

Stay away they are the worst and unprofessional

I would not refer this dentist to nobody. They are one of the worst dentist I went to. They harrase you with phone calls to see if you will make it to your appointment so they can give it to someone else. And then if your having pain in your mouth they refuse to give you a prescription for pain killers. The med assistant says for me to just deal with the pain. I had a absect on my tooth with a whole in it and they refused to prescribe me penicillian/ pain killers to fight the infection away. But gives me a referral to get my tooth pulled. And the dentist was not friendly. I will never go back thee again
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Pros:
  • Dentist assistant was very friendly
Cons:
  • Unprofessional
  • Way i was being treated
  • Refused to provide pain killers for my pain
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

First of all it's common practice for dental offices, doctors offices etc to confirm appointments and send reminders. Second of all it's people like you with drug seeking behavior who would be mad for not getting a pain killer for an extraction of a tooth. It's a tooth not a broken bone let's be serious!

Anonymous
map-marker Clifton Park, New York

Highly unprofessional office staff

STAY AWAY from 1st Advantage Dental on Route 9 in Clifton Park, NY! They are the most unprofessional group of office workers I've ever encountered, specifically Maureen. They are rude and lack the common decency to be in the office when they schedule appointments - and they don't even apologize or offer an explanation for why you were forced to drive to their office only to find a locked door. I've truly never experienced such awful customer service. I have no idea how they maintain any patients given their complete lack of concern for their patients. Please, spare yourself the aggravation, wasted time, and money that I have endured, and find another dental office in Clifton Park that will treat you with the respect all human beings deserve
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