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What is your customer experience with 1MORE?

1MORE Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • 1MORE has 3.2 star rating based on 5 customer reviews. Consumers are mostly neutral.

  • Rating Distribution
  • Pros: Excellent product very happy, Good quality, Great bass.
    Cons: Case, False promises, Nada.

  • Recent recommendations regarding this business are as follows: "Customer service is non existing for the best sounds on the market at even higher priced, because of poor customer service i can't continue to promote buying", "Product sound is excellent, Customer service is non existing", "If ur a techy person I guess they’re fine. Button are black not easy to see locate", "Absolutely a good product", "Hey I love this product I recommend them all they time and my friends that purchased the dual driver headset like mine are satisfied one guy bought 2 for a spare pair".

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Media from reviews

1MORE - Poor customer service
1MORE - Poor customer service - Image 21MORE - Check on replacement
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customer service customer service headphones phone refund price mistake order penta
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Anonymous
map-marker Allen, Texas

No customer service

I purchased the penta in 23, returned defective in dec 24, replaced but the replacement is defective. But I'm told I have no warranty on the new replacement. No one will return phone calls.

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User's recommendation: Customer service is non existing for the best sounds on the market at even higher priced,, because of poor customer service i can't continue to promote buying

Venicia Mpt

Poor customer service

1MORE - Poor customer service
1MORE - Poor customer service - Image 2

I ordered from you. You replaced the same penta earbuds before, you have the pictures and email strings from a customer who's bought at least 6 of your products, I need to speak to a person, your customer service is horrible veha

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User's recommendation: Product sound is excellent, Customer service is non existing

Resolved
Viet T Bhl

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Verified Buyer
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Verified Reviewer
| map-marker Milton Keynes, England

Resolved: Cancel my order

Contains 1 confidential file for company representatives
Updated by user Feb 10, 2025

Company fixed the issue and I have been provided with apology.

Original review Feb 03, 2025

I ordered these headphones by mistake. I found a much better price.

So, I would please like a refund. Thank you.

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Preferred solution: Full refund

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Resolved
Viet T Bhl

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Cancel my order

Contains 1 confidential file for company representatives

I ordered it by mistake. I found a much better price.

I will no longer need to order the headphone.

so please I would like my refund. Okay?

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Tarrin Fsx

Want to return headphones. Can’t locate receiptt. Customer sec should find it w name email phone number

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Dont know anything about the company or their policies and I cant really rate any of the questions above other than the fact I got no Customer Service and the headsets are reasonable. They were suggested by a tech person who also suggested a set that was $400 I chose the one for 79 but I havent been able to use them because they are not user-friendly.

I asked for help I didnt get it. Id like my money back.

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User's recommendation: If ur a techy person I guess they’re fine. Button are black not easy to see locate

Shawn R Pfs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order not shipped

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I want my headphones or a refund immediately

Order number 70792

This is unacceptable when you guys said they will be shipped right away

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Loss:
$55
Cons:
  • False promises

Preferred solution: Full refund

Ronnie B Eky
map-marker London, England

Instruction to change language

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This is a quality product !!!have 3 pair all work excellent but last one purchased has Chinese language I cannot speak the language

I want to change it to English as that is my native language

Thank you

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Pros:
  • Quality products

Preferred solution: Instructions to change language

User's recommendation: Absolutely a good product

Ronnie B Eky

Instruction to change language

I used twice and all was good now its in the Chinese language

Just need instructions on how reset it back to english

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Pros:
  • Excellent product very happy
Cons:
  • Nada

Preferred solution: Instruction

User's recommendation: Hey I love this product I recommend them all they time and my friends that purchased the dual driver headset like mine are satisfied one guy bought 2 for a spare pair

Anonymous
map-marker Alexandria, Virginia

Your site won't allow me to contact you via emsil

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

See reason above. 1MORE still hasnt responded to my complaint.i dont need to write anything else. 100 symbols most of the time is a waste of your time & mine.

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Rogelio D Ffr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Anaheim, California

Check on replacement

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1MORE - Check on replacement
Contains 1 confidential file for company representatives

So I bought my 1evo earphones on may so my case for the earphones the pairing button got pushed in it wont pair can I get it replaced or do I have to buy the case let me know what can I do Id appreciate it if u can help me out please and thank you

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Pros:
  • Good quality
  • Great bass
Cons:
  • Case

Preferred solution: If possible the case get it replaced or the whole thing is appreciated it

Robert B Fni

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I love the minis. Thank you. My issue is today I used them and the left side is very low. Right side is much louder

Took out of the case .. connected...

Immediately I noticed the left side was much lower in volume. Please help

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