Maureen S Mqg

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Took My Money Never Delivered Trying to Get Refund for 1 Month and Counting

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1800Flowers - Took My Money Never Delivered Trying to Get Refund for 1 Month and Counting

I made a purchase using a Honey coupon. Money was withdrawn from my account and promptly received message of confirmation of order with indication that I would receive a delivery notice.

No delivery notice was received and upon investigation I was told they couldn't deliver. I proceeded to request a refund and through "many" emails and phone calls (spoke with 11 people so far) and promises to return my phone calls (never happened) to resolve, I "still" haven't been able to get my refund. They seem disorganized, confused, said they couldn't figure out what was going on (got emails for orders to "my" email address for someone else), claimed they were recording all our conversations yet every time I had to again call them, I had to start over. On one occasion, I was told they documented our conversation, were going to send me an email both demonstrating the conversation and "promise" to refund.

Never received the email and, of course, never received the refund. Do NOT waste your time nor put yourself through the aggravation of ordering from them. I intend ultimately to dispute through my payment method if it appears I've exhausted all efforts by trying to get them to refund voluntarily and report them to the Better Business Bureau.

But clearly they don't care and I'm going to be in for an even longer battle to resolve this. But "I'm" not giving up!

View full review
Loss:
$68
Cons:
  • Company response to customers
  • Entire company
  • Completely failed in delivering and refunded order

Preferred solution: Full refund

User's recommendation: Don't risk putting yourself through the aggravation of a problem like this. It's just not worth it.

Wen P Lvy

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| map-marker Victorville, California

THEY ARE THE WORST!!!

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1800Flowers - THEY ARE THE WORST!!!
1800Flowers - THEY ARE THE WORST!!! - Image 2
Original review Feb 07, 2022

The only reason I'm not giving them 1 star across the board is because some of the people I spoke to were nice but the reason I had to speak to so many of them is because they messed up my order EVERY SINGLE TIME!

I don't even know what the odds of that are. I even bought a Celebration Passport so I could order different types of things during this pandemic since I could not attend events in person because I'm immunocompromised.

And the 2nd order I placed did not give me free shipping so I had to call them and get that straightened out too.

I ordered a gift basket for an 85 yr old family friend and it did not arrive on the day it was supposed. to. Can you imagine being that age and a widower and having to wait for something someone said would arrive on a specific day and it doesn't?

Then I ordered a popcorn basket for a friend's bday and expected it would arrive on her actual bday which is what I chose and it arrived two days early. Not the most exciting way to celebrate the actual day.

My friend had a death in the family so I sent flowers and she sent me a photo and it LOOKED NOTHING LIKE THE $94 I spend on an arrangement.

It was full of daisies and carnations which we all know are not expensive flowers. I called to complain and so they redelivered something the next day - TO THE WRONG ADDRESS!!!

My poor friend assumed it went so her address but South, not North which was specified so offered to drive over there in the rain.

I called again and they replaced it again but every time it was with something cheaper as they accounted for the shipping when they were the ones that got the shipping wrong to begin with. The final product arrived 5 days later!!!

And the very last straw, I ordered a fruit basket for a friend who was only in town for a weekend for her mother's funeral. I wanted to make sure she and her family had some healthy things to eat because they were staying at a hotel.

I tripled checked and called PRIOR to the delivery to make sure there would be no hiccups and sure enough, I never got a delivery confirmation so called customer service and the automated system said it was transferring me and hung up on me instead THREE TIMES! I had to call the hotel and they had no record of it. I called the ordering line for 1-800 Flowers and of course someone picked up then and they said it was delivered but it was almost midnight by then so couldn't text my friend and ask. Also, who wants to text the recipient and ask if they got a gift just because the service is so unreliable.

Anyway, I asked why I didn't get an email confirmation as I had the other times and I was told I did. I asked what email it was sent to and they said xxxyyy@***.com! That is not my email and looks like a fake email if I ever saw one and feels like a total lie and cop out on their part.

I would never had ordered again after the 2nd snafu were it not for my being offered extra miles through my credit card company. I would NEVER recommend using them otherwise!

UPDATE: As if things could get worse, I get a message from my friend as shes on her way to the airport saying thanks for the fruit basket she JUST got.

The one they claimed was delivered on Friday. She cant fly with fruit! It was meant for her and her family to have while they were staying in the hotel having flown in for her mothers funeral. When I called them AGAIN, they said it was in fact delivered on Friday and received at the hotel by someone named Chris.

I didnt trust them as Id spoken to the hotel manager and he seemed very competent so I asked them to check again and they said it was a FedEx delivery which they dont have control over and it was in fact delivered Sunday morning. I had called to confirm it could be delivered on time a week ago!!! Then I asked for a refund and they said they could refund half. Ridiculous!

Not until I literally lost my temper did they agree to refund me.

How does one company screw up 4 orders in a row??

NEVER EVER AGAIN! I hope no one goes through what I had to with these fools

View full review
Cons:
  • Flowers not like photo
  • Shipping practice
  • 100 percent guarantee does not exist

Preferred solution: Let the company propose a solution

User's recommendation: AVOID AT ALL COSTS!!!

Thomas A Lru

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Mothers Day Fiascos

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1800Flowers - Mothers Day Fiascos
Updated by user May 09, 2022

It appears that they have charged me for the 'replacement' order. I tried to get a confirmation on customer service chat for an hour.

The CSR was evasive, only reported facts that I could see on the order screen. When I asked for them to answer my questions about the...

Original review May 09, 2022
We placed two orders for Mothers Day. Both orders were to be filled and delivered May 6th, 2022 (Friday before Mothers Day).

One order was marked confirmed but we never got confirmation. The second order was confirmed and then we received the delivery confirmation. On Mothers Day we first learned the first order (confirmation only) was never delivered. A few hours later we learned the other (the one with the delivery confirmation) was not delivered either!

The two addresses are on opposite sides of the U.S. so this cannot simply be a bad local florist.
View full review
Loss:
$120
Cons:
  • Reported item delivered when it had not been delivered
  • Service not available after paying for it

Preferred solution: Full refund

User's recommendation: Spend your money directly with a florist.

Jeff B Qre

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Verified Reviewer
| map-marker Alpharetta, Georgia

Flowers which were not delivered and unacceptable customer service

1800Flowers - Flowers which were not delivered and unacceptable customer service

I ordered flower for anniversary of meeting my girlfriend. Even though I order six days ahead of time, they were not delivered on the date promised.

I chatted with the customer service representative. The individual stated the flower delivery would be requested again. Additionally, I would be given a 20 dollar savings pass. When I requested the flowers to be delivered the next day, I was told the 20 dollars saving pass would not be issued.

EXCUSE ME. You have already inconvenienced me. You did not deliver when you promised seven days ago. When will the saving pass be available.

If I wait another seven days and they still are not delivered. One can read the chat with this individual following.

Virtual Assistant disconnected

You are now being transferred to the next available agent. Your estimated wait time is 0 minutes and 19 seconds

The flowers were not delivered

Agent has joined the conversation.

I'm so sorry to hear that. i will check on that what happen

It is the same as the previous three orders

I have to beg and one week after the promised date she receives them

Im really sorry for that

do you want me to process a redeliver ?

I just want to know why they were not delivered

Why cant they deliver as promised

Why go through this every time

Upon checking theres nothing happen with the order

there un update on your order your order is being process

But dont you think it is important to do what you promise

They were ordered a week ago

yes you need to wait for 9:00AM to 8:00PM for the deliver time frame

What do you mean by theres nothing happen with the order?

Do you realize it is 9:30 pm there

What are they going to do?

Deliver at 11:59 pm?

Im so sorry for that can i process a redelivery ? and i can give you a 20$ Saving pass for the inconvient

When are they going to deliver

Is it going to take another week?

If you want i can check the earliest deliver date if you want ?

Earliest?

They should deliver tomorrow

Anything else is unacceptable

yes i can process a deliver tomorrow

but i can give you 20$saving pass for that

Refund the 20 dollars to my credit card

Im so sorry sir if i process the deliver tomorrow i cannot give you a 20$ Saving Pass

Why were they not delivered today as promised

Why were they not delivered the previous three times as promised

So you are telling me even after your company did not deliver as promised it is ok for you to say you cant give savings pass

Do you realize this is not about 20 dollars

This is about your company repeatedly not doing as promised and

If i process the deliver for the advance date but if tomorrow deliver i cannot give you a Saving Pass

And then the lack of customer service

And being totally indifferent cause youre not doing as promised

Im realy sorry for that

Deliver them tomorrow.

If you dont deliver tomorrow, I will call and have the credit card charges

Reversed

I am going right now and put a nasty message about your company on the Pissed consumer website

Cause I am a pissed consumer

Deliver the flower tomorrow or I will get the money back

Is this clear?

Okay sir we will deliver it tomorrow

clear like a sky sir

I am coping this message to paste on pissed consumer. I will also forward to AMEX for the purpose of getting the money refunded if the flowers are not delivered tomorrow

Sent

View full review
Loss:
$100

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t use.

Anonymous
map-marker Elburn, Illinois

Pissed off first time customer!!!!

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I ordered a spray of flowers for a dear friends funeral 2 days ago. They were supposed to be delivered yesterday. They have not been delivered. The funeral is today. I contacted customer service and they confirmed the flowers had not been delivered and would try again today before the service at 11:00am. I wish I had NEVER ordered from them. This was my first time ordering from them and this is my experience so far!!! Oh they are quick to apologize but obviously cant get anything else right!!!
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User's recommendation: Don’t order!!! Waste of time and stress!!!

Susan G Moo

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| map-marker Carr, Indiana

Ruined my name and my word with their incompetence

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1800Flowers - Ruined my name and my word with their incompetence

Will absolutely NEVER order from them again! Ordered flowers on the 26th for my girlfriend to give her dying mother to be delivered on the 28th by 8 pm.

Due to Covid, she's not been allowed to visit so I thought it might make her feel better if a piece of her was there since she couldn't be. The flowers never showed up. Had a confirmation email, was able to track the order, and still showed up in the system but they cancelled the order due to "suspected fraudulent email". What the *** is fraudulent email?

And they never even contacted me to tell me that the order was cancelled. No call. No email. Nothing.

They called in immediate family today to say their goodbyes. So she's there now and noticed the flowers never came. The first representative I spoke to offered to call her and let her know why the flower delivery was canceled. So his solution was to call someone who is sitting at the bedside of their dying mother to tell them that they canceled the flowers due to fraudulent email.

He wanted to interrupt her time to explain this nonsense instead of just sending me an email so that I could screenshot it and send it to her about what happened. The second representative did a replacement order and took a whole $6 off my order. Six dollars. Now the delivery is supposed to be tomorrow sometime between 9:00 and 5:00.

This woman is dying and the one thing I could offer my girlfriend to console her is these flowers. She could be dead tomorrow. So she's upset and I'm made to look like I canceled the order and just reordered last minute. My name and my word is at stake here.

She's not even speaking to me now. So I asked the representative what happens if she's dead tomorrow when the flowers arrive and there's nowhere to deliver them to because she's in a morgue? This woman told me she's going to pray. She totally admitted fault on the company's behalf, but the price of my word and my name is $6.

The one thing I could have done for my girlfriend in this time, and I let her down. The company won't get blamed for this, I will. So I'm telling everybody now, you take a gamble on if your flowers are going to be delivered and you won't even know anything about it if they cancel because they don't inform you. I will be reporting this to the Better Business Bureau and every website I can find.

They will right this wrong. At this point I shouldn't have to pay anything.

And whoever the person was who canceled my order without informing me should be terminated. I plan to take this as far as it'll go.

View full review
Loss:
$74
Cons:
  • Incompetent

Preferred solution: I want an apology, I want my flowers delivered ASAP, and I want the business to eat the cost.

User's recommendation: Avoid Disappointment and choose someone else

Janet K Tkg

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Computer Glitch-Filipino Customer Service

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Original review May 02, 2022

I was ordering flowers on their site and they charged me sales tax. I live in Montana and they do not have sales tax here.

In fact, Alaska, Delaware, New Hampshire, Oregon, and Montana are the 5 states that should not be paying any tax on any sales. But they apparently dont know that. I called to complain and get Filipino customer service reps that have no idea what a state is, or who I can talk to about their computer glitch. Since each state has different sales tax percentages, they just pop some figure out of the air I guess.

One of the perks of being a resident of my state is that we have no sales tax. After talking to 3 different Filipinos, I was told to pay for my order, then send them an email complaint, and then they would review it and credit my account. I did this once before in December 2020. They said that they would adjust their system, but they still havent.

I buy items from several different companies over the internet, and not one charges me sales tax.

Their system sees that the billing goes to MT and I am not charged. Why cant this place figure it out?

View full review
Pros:
  • On line
  • Good sales
  • Initial price and selection
Cons:
  • Cannot fix taxes
  • Incompetent
  • Bad business practices

Preferred solution: Let the company propose a solution

User's recommendation: Learn to speak Filipino because they don’t understand English, and speak very broken English.

Nancy S Gtt

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| map-marker Appleton, Wisconsin

Got the flowers that were ordered

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1800Flowers - Got the flowers that were ordered
Cant believe I spent $80 on a sparse, ugly bouquet that didnt look anything like the picture on the website. Good grief, I spent $10 on a grocery store bouquet that looks 10 times better. The one on the left is from grocery store.
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User's recommendation: Never use this website, google a local florist, you’ll have a much better experience

Bobbi C Tpv
map-marker Temecula, California

Dissatisfied

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1800Flowers - Dissatisfied
1800Flowers - Dissatisfied - Image 2
1800Flowers - Dissatisfied - Image 3
1800Flowers - Dissatisfied - Image 4

Wanted to send my sister some flowers. I paid an extra $20 to have them delivered the following day.

Total was $130.00! Got an email stating they were unable to delivery them. No explanation as to why. So I got on the phone right away.

Couldnt understand the gal and she could really understand me. I had to repeat myself several times and spell out everything. Even though I had my order number she couldnt find my order. After sitting on the phone for 51 minutes she finally found out that my order wasnt delivered due to bad weather.

Understandable, but not sure why it took 51 minutes to find my order and let me know that was the reason. They did credit me the $20 fee. The order was delivered the following day, but looks nothing like what I paid for and what was received. What a huge mess and disappointment.

These were for my sister that just found out she has cancer.

Ive attached pictures so you can see the difference. I will definitely use another company next time I want to send someone flowers.

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Preferred solution: Price reduction

User's recommendation: Use a more reliable company

GREG Ipf

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Verified Reviewer

Changed my order. Said they would refund but never did!

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I ordered on their website what I thought was a beautiful arrangement of roses and lillies for my wife on our anniversary. Shortly after I ordered the

arrangement and made payment I received email that the flower arrangement

was replaced with a small sunflower arrangement.

I immediately called 1800flowers to remedy this terrible situation. While on the call the customer

service rep admitted the arrangements weren't close in relationship and I would be issued a refund. The refund never came through. I was very

embarrassed and disappointed with the small sunflower arrangement my wife did receive.

Not close to what I ordered and paid for. And the flowers came from 2000 miles away not from my local florist as advertised.

I will never use them again! Liers, Cheats and False advertisers to make $$$

View full review
Loss:
$60
Cons:
  • Totally disappointed
  • Will not refund

Preferred solution: Full refund

User's recommendation: Do not use this company!

Anonymous
map-marker Wilmington, Delaware

Failure to deliver my selected product

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What you order and what you pay for is not the same. The left hand doesnt know that there is a right hand! Use another service. And know that whoever you choose can never guarantee same day delivery. That ship has sailed. But by far, these reptiles are the worst ever!!!
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User's recommendation: Document what you order. Compare the picture of your order with what is actually delivered

Willam R Uix
map-marker Lake Charles, Louisiana

Very Dissatisfied

I bought a tulip and Iris cut flowers for my wife on Mother's Day and the irises never opened at all. I worked in a florist as a teenager and these flowers were very substandard. I recut the stems upon receiving them and put the packet of powder in the water and changed the water after a few days. I will never use this service again!
View full review
Loss:
$73

Preferred solution: Let the company propose a solution

Anonymous
map-marker Pompano Beach, Florida

No stars this company is the worst. Never delivered the flowers my daughter ordered for Mother’s Day and not even a phone call to say why.

They called me the Wednesday after Mothers Day and said that they DIDNT have enough drivers. They said that they they will deliver them today, Friday in the morning. Its now 4:30 pm on Friday and no delivery again. NEVER USE 1800 FLOWERS. THEY ARE NOT TRUST WORTHY.
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User's recommendation: Don’t use 1800flowers

Art E Fay

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Verified Reviewer

I would definitely NOT recommend 1-800flowers.com. They do not communicate effectively and do not deliver when expected.

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I ordered Valentine's Day flowers for my wife 4 days prior to Valentines day. On Valentines day at about 14:00 hours I looked at their website to check the status of my order.

It said "Delivered". When I call my wife to see how she liked the flowers she said there were not delivered. I called to report the absence of the delivery and was told that the site will say delivered when they leave the flower shop. I stated that that was miss-information and I would wait and see if hey get delivered.

She was in her office at the school where she works until a little after 5:00 waiting to see if they would show up. They promote delivery within business hours if delivering to a business.

I would definitely NOT recommend 1-800flowers.com. They do not communicate effectively and do not deliver when expected.

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Preferred solution: Awareness of their inadequacy and policy change.

User's recommendation: I ordered Valentine's Day flowers for my wife 4 days prior to Valentines day. On Valentines day at about 14:00 hours I looked at their website to check the status of my order. It said "Delivered". When I call my wife to see how she liked the flowers she said there were not delivered. I called to report the absence of the delivery and was told that the site will say delivered when they leave the flower shop. I stated that that was miss-information and I would wait and see if hey get delivered. She was in her office at the school where she works until a little after 5:00 waiting to see if they would show up. They promote delivery within business hours if delivering to a business. I would definitely NOT recommend 1-800flowers.com. They do not communicate effectively and do not deliver when expected.

YVONNE J Bev

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Verified Reviewer
| map-marker Molalla, Oregon

Web site stole my money

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I WENT TO THE WEB SITE ON MY PHONE TO ORDER BEREAVEMENT FLOWERS. I GOT AS FAR AS ENTERING PAYMENT INFO BUT DIDN'T HIT THE SUBMIT BUTTON.

MY DAUGHTER WANTED FLOWERS WITH AN ANGEL VASE FROM ANOTHER SITE. MY DAUGHTER CALLS TODAY AND SAYS TWO SETS OF FLOWERS ARRIVE. I CHECK MY BANK AND SURE ENOUGH TELEFLORAL AND 1800 FLOWERS BOTH CHARGED ME. I WENT ON PHONE TO SITE TO ISSUE A COMPLAINT FOR THEFT OF MONEY AND IT ONLY GAVE ME OPTION FOR 50% OFF.

I CLICK THIS BUTTON IN HOPES IT WILL HAVE A MESSAGE SECTION FOR COMPLAINT BUT IT DID NOT SO I TURNED AROUND AND CALLED THE CUSTOMER NUMBER. I WAS TOLD THERE WAS NOTHING THEY COULD DO SO I ASKED POLITELY FOR A SUPERVISOR. EVERY TWO MINUTES SHE COMES BACK TO SAY SUPERVISOR IS BUSY. I HAVE BEEN ON HOLD FOR ALMOST AN HOUR.

SHE KEEPS SAYING NO SUPERVISOR AVAILABLE. SHE SAID THAT SINCE I WAITED FOR FLOWERS TO BE DELIVERED AND CARD TO BE CHARGED THERE WAS NOTHING SHE CAN DO. I DID NOT HIT SUBMIT SO MY MONEY IS STOLEN AND I CAN'T SPEAK WITH A SUPERVISOR. THIS DOESN'T SEEM LIKE GOOD BUSINESS PRACTICE.

I HAVE BEEN POLITE TO THE PHONE OPERATOR THIS ISN'T HER FAULT AND SHE HAS BEEN POLITE WITH ME BUT I DON'T ACCEPT THE RESOLUTION OF HALF MY STOLEN MONEY BACK. MY ORDER NUMBER IS 579787****.

YVONNE JANNUZZI

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User's recommendation: DO NOT ORDER FROM THE 1800 FLOWERS SITE. EVEN IF YOU DON'T CONFIRM THEY WILL BILL YOU