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Your customer service told that me that the flowers that were suppose to be delivered were confirmed. I had to argue my case that I did not have the flowered and I did not want to be billed. I do not like the insinuation that I was lying. No one in my house signed for flowers. I only received one email stating that my flowers were being prepared and that another email would be sent when they are being delivered. I never received the second email...
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1.0
#1008347
Customer service sucks. Wait time of over 20 minutes on the phone. Chat wouldn't work on website. Only way I could communicate was through email and not even a standard reply that my query was received. I will never purchase anything from them again. Ordered flowers through an associate purchasing site where I work. Tracking order feature at 1800FLOWERS is telling me there is no order. Since I am unable to communicate with anyone at this company...
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1.8
#1008342
My husband ordered Valentine arrangements which was delivered yesterday to work and majority of the flowers were dead and limp. The picture was taken today roses are fully blown and limp. The purple stock was dead as of yesterday. THIS IS UNACCEPTABLE! They told my husband they would do a redelivery today but no one showed. I would think twice of using this service because it is A RIPOFF!
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1.0
#1008324

Short Review for November 19, 2016

#958153
1800flowers - Simple Review #1479603941
1 of 1
my flower cake was ugly
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Short Review for November 19, 2016

#958120
3.8
1800flowers - Simple Review #1479599017
1 of 1
my cake is ugly sent to my friend Michelle Rabold my order number is W00465217655472 I don't think I'll be getting flowers from yous again. This is the worst $58.00 I ever spent. wish I could say Thank You but I'm just not happy with the flowers.
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1800flowers Delivery Service Review

#936310
1.0
What do you know?? Ordered from these people and my flowers never came. Customer service was abysmal. Never use them again.
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1800flowers Flowers Review

#927310
2.2
I ordered a basket of flowers for my wife's birthday that were supposed to look like 2 dogs. What she got was a bunch of white carnations with black plastic eyes and noses randomly scattered among them. Excessive service charge and shipping costs. Customer service gave me a 50% refund. Pretty typical of the other reviews I saw here.
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I ordered flowers from 1800 flowers (because I heard the radio commercial) and paid the additional fee associated with having flowers delivered on Valentine's Day, but alas, the special day came and went and my wife went home. I called her and she said nothing was delivered. She also told me that a fellow coworker's husband ordered from 1800 flowers and she did not receive them today. I also spoke with a different coworker that said her husband...
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1.0
I liked
  • Long hold time on the phone
  • Never again
I didn't like
  • Did not deliver
#1008295
I ordered a surprise floral arrangement for Valentines Day to be delivered to my wife's work, which is a family business. I usually have flowers arranged myself at the house but figured I would make her feel extra special at work for a change. The online bouquet looked beautiful and different than the usual roses. When I checked with my wife to see if they came, she mentioned that she got a cardboard box with a vase and flowers wrapped up...
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#1008287
Found a delivery from 1-800 Flowers on my porch the morning of February 13, 2017. Opened the box and found a dozen rose buds from my husband for Valentine's Day. I followed the instructions and arranged the roses in the vase delivered with the roses. Within hours I started to notice that my roses were going limp. It is now February 14th and the roses look horrible and wilted. I checked the delivery box to see where the flowers came from and was...
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1.0
#1008266
Ordered flowers for my wife for Valentines day on the 6th. Got call 3 days later on the 9th stating that they could not deliver to my wife's job. Called 1800 flowers and asked to have my order cancelled. After much script reading from the agent Maria, and other discount offers, that I refused, I was told that my order was finally cancelled as I had asked. She then offered me 18 roses and a box of chocolates for FREE due to all of the trouble...
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#1008193
Ordered 24 roses for my wife to be delivered to her place of business on Valentine's Day. Valentine's Day rolls around and the flowers are delivered on time as promised but look like total dog sh*t. I will never again order flowers from this company again and I suggest nobody else does either. I've attached photos of how the flowers should've looked, and how they actually looked when my wife received them. I'm so embarrassed to send my wife...
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2.1
#1008103
Paid extra for Flowers to be delivered today and they never showed. I called in their phone lines are busy, I tried online chat of course it doesn't work. I called back in and finally spoke to someone, pretty evident she was reading off of a script.THIS PLACE WILL NEVER SEE ANOTHER DIME OF MINE! Do yourself a favor and use a local florist and get MUCH better service. Trust me it will save you the stress and headache later. I don't know why I...
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#1008072
I order a beautiful Grand Gardenia plant for my grandmother’s birthday. It got delivered on February 4th frozen and the plant had died. I called 1-800-FLOWERS.COM to let them know and asked that a replacement be sent and because I did not call within 7 days, they refused!!!! Today is February 14th, I had just found on February 13th this had happened. I think they are wrong and should replace the plant. I will never order from 1-800-FLOWERS.COM...
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I liked
  • Customer service rep was nice and apologetic
I didn't like
  • 7 day notification policy
#1007862