Resolved
James S Mif

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Verified Reviewer

Resolved: Need advice re wha I need by way of toner etc.

Updated by user Apr 24, 2024

Company fixed the issue and I have been provided with apology. I'm a Senior and easily confused by computers.

I think I was confused rather than 'pissed off' with the Ink Company.

I really had no argument or prolem with them. James.

Original review Apr 09, 2024
Biggest problem so far has been trying to find an email address for 123ink.ca...
I'm having a dreadful time with my Brother printer HL-L2390DW. I bought it new and it worked well until it ran put of toner.

I duly refilled it with a non-Brother toner - what a mess! But no go.The little window just keeps telling me to "Replace Toner..." No matter what I do, the printer will not print. A pal suggested I should get a drum unit and toner, but as a Senior, I'm utterly confused by the various terms - does he mean, for example I should get a CARTRIDGE already filled with toner? And is the so-called 'drum unit' a separate part of the printer where the cartridge with the toner goes?
I'd be most grateful if you could point me in the most economical direction for what I need from you - on a tight budget, less expensive, NON-Brother components would do me fine.

With very many thanks. James Sleigh.
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Pros:
  • Good products and good prices

User's recommendation: AFTER MULLING THINGS OVER, I THINK I WILL WRITE OFF THE CURRENT BROTHER PRINTER, AND MAYBE JUST BUY A NEW ONE ONE EVERY TIME IT RUNS OUT OF TONER! (HOWEVER, 123 INK DID GET BACK TO ME AND I APPRECIATE THEIR INPUT),

John Y Ngw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Recently I have had an excellent customer services.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Recently I have had the cartridges issue, and short after I contacted the customer service they hide me to try different methods to solve the issue. Now I have got my full refund.123

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User's recommendation: 123ink.ca has very good customer services.

John Y Ngw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winnipeg, Manitoba

Recently I have had the excellent customer service.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have had the cartridges issue. After I contacted the customer service, it did not take so long the solution came out. Now I got fully refund.123

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User's recommendation: 123ink.ca has very good customer services.

John Y Ngw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winnipeg, Manitoba

I am very certified with the excellent customer service.

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Hi, bought your mic-cl-276xl and mic-pgi-275xl. When I stalled them and working good.

I just print few times. Now it stopped completely.

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User's recommendation: 123ink has very good customer.

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