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Wait times

You better do the forms right! If you have to contact them its not happing! 10 hours wait times! Yes 10 hours
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#3966989 Review #3966989 is a subjective opinion of poster.
Preferred solution
Full refund

Bad Product

I submitted return with website and had to report and HSA form 8889. When reviewing return I noticed the doubled the amount that was contributed to the HSA. Contacted them and took no responsibility for error in software. First they stated I must have entered information twice, which is impossible, and stated that I go back and re-enter information. I went back to website and deleted form 8889 and entered information again and its software again doubled the amount. Contacted them again and then they stated that return was already accepted by IRS and I would have to file an amended return, which cannot be done online and would have to be mailed. Went to irs website and amended returns take months to process and now I will probably be screwed out of any refund money if any for months and all because of bad software.
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#796346 Review #796346 is a subjective opinion of poster.
Pennsylvania, United States
  • Bad customer service
Reason of review
Bad quality

Tax Expert Talks

IRS and US Taxes: Things You Should Know About New Tax Season

Feb 26, 2021

IRS and US Taxes: What consumers should consider this tax season. In this video interview with Pissed Consumer, professor of law, Francine J. Lipman shares her tips on tax season and talks about the IRS system, the pandemic impact on taxpayers, and the US economy.

Francine J. Lipman
Francine J. Lipman

William S. Boyd Professor of Law at the University of Nevada, Las Vegas. Professor Lipman worked as a CPA and then turned to law. She has a stellar record as a lawyer, an accountant, a scholar, and a teacher.

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