Won't refund, horrible customer service.

I am currently going through a similar situation, they only refunded $77 of the $177 that I paid. The replied to my email and told me to login to the site to view their message, but my "authentication denied", so I can't login. Called them at least a dozen times, left voicemails. Their address is a UPS store, not a brick and mortar location. My next step is to file a formal complaint, fraud investigation with credit card company, and Pinellas County Sheriff, FL, and BBB. Chamber of Commerce has never heard of them. I have tried calling at various times morning and night never a live person. This is the 2nd worst customer service experience that I have ever encountered. Stay away from this program, unless you have money to blow.
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ID
#1017819 Review #1017819 is a subjective opinion of poster.
Pros
  • Initial idea
Cons
  • Communication and refund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund

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Resolved: 100 Day Challenge - Refund never issued

I paid $177 for the 100 day challenge on 01/12/17. After 24 days using the product, I did not feel it was worth the investment. I contacted the customer support, submitted a ticket, and asked a full refund the 5th of February 2017, within the 30-day money-back guarantee period. I chose the Paypal option for the refund and provided them with my email. I received no confirmation email. The 5th of February 2017, my login credentials to the 100 Day Challenge program have been canceled (though I haven't received any email to notify me my subscription was canceled). From that day, I stopped receiving the daily 100 Day Challenge Program emails. I expected to be notified about the cancellation of my membership and the refund by email. Yet no email have been sent to me. 7th of February, I still haven't received my money back. I contacted the customer support for an update and informed them about the situation. I received a one sentence answer the same day: "Your refund was processed the moment it was received and confirmation is sent automatically." I was totally surprised by their affirmation because I haven't received any money or email from them. I answered the same day (to info@***.com) and asked them to double check. I received no answer. 6 days later (02/13/2017), I sent a new ticket to the Customer support to urge them to solve this issue, arguing that I need this money for my family. They answered me the same day, a one sentence answer: "Contact your bank. We did our part and you were notified." I wrote them back and I requested them to prove me that they did send me the money. I received no answer. Today, it's been 18 days since I requested a full refund and I can prove that I haven't received it.
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Resolved
ID
#1011036 Review #1011036 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

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