1 Van Lines Reviews

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FRAUD

THEY ARE LIARS AND WILL STEAL YOUR MONEY AND DAMAGE YOUR GOODS. YOU WILL NOT GET YOUR THINGS FOR OVER A MONTH IF EVER! AMANDA BLATANLY LIED TO ME, TOOK MY MONEY AND THEN DISAPPEARED. THEY WANTED MORE MONEY UPON ARRIVAL AND WHEN THE DELIVERY FINALLY CAME THEY THREATENED TO LEAVE IF I DIDN'T GIVE THEM THE MONEY FIRST...WITHOUT SEEING MY GOODS. THEY STOLE OVER A THOUSAND DOLLARS FROM ME AND HELD ALL OF MY PERSONAL PROPERTY IN A STORAGE UNIT IN MIAMI. THEY REFUSED TO ANSWER ANY OF MY CALLS AND GAVE ME NO INFORMATION THROUGH E-MAIL. LIE AFTER LIE. DO NOT EVER USE THIS COMPANY!!!! I HAVE NO IDEA WHY THEY DO THIS OR HOW THEY GET AWAY WITH IT.
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1 comment
#1220704

Please contact the Florida Attorney General. They are doing an investigation against this company if they can get enough information from consumers.

They contacted me recently, and need documentation from those who were scammed. Here's their information:

Office of the Attorney General

Consumer Protection Division

444 Brickell Ave, Suite 650

Miami, FL 33131

MIA.EC@***.com

ID
#928355 Review #928355 is a subjective opinion of poster.
Location
Orlando, Florida
Service
1 Van Lines Customer Care
Reason of review
Poor customer service
New Reviewer

Late delivery, no customer service

My 91 year old aunt is moving from assisted living in Florida to assisted living in Georgia. The contract estimate stated delivery time between the 14th and 17th of the month. This is the 17th and no contact from this mover. When I called customer service they referred me to a third party website about claims. No answers and no service. Really frustrated for my 91 year old aunt who has no furniture or clothing for her assisted living apartment. Customer service again refuses to give names or phone numbers for dispatchers that I may talk with them directly. They are sending an email to dispatch but refuse to copy me on the email. I too experienced up charges from the #1 van line when they picked up the move which increased the move cost from $1193 to $1539.
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ID
#667619 Review #667619 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Cons
  • Very unhappy frustrated
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

1 Van Lines Moving Service Review from Morristown, New Jersey

Horrible, horrible, horrible company. Stay away. Liars, cheaters and thieves. All of them. Already 1 month and stikk haven't gotten my things. I called and emailed for days with no response. I calked thesupposed isner 2 weeks after pick upmto find out where my things are and he screamed at me for 15 minutes without allowing me to have one word. Do not make the same mistake I did. I wished I would have looked into their reviews. This company is 100% awful and should not be in business!
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ID
#667291 Review #667291 is a subjective opinion of poster.
Location
Morristown, New Jersey
Reason of review
Problem with delivery

1 Van Lines - Moving Service Review from Orlando, Florida

Unfortunately Not a good company at all. ... They picked up 4/10 and deliver to me 5/7 the worst company ever... Customer service there is non they just keep u entertain until they are done picking up from other customers that's why they say they have 21 days to get to you, they told me free storage of 30 days not 21 days to get to me.. please dont hire this company #1 van lines stay away ...they give u a cheap estimate when they are their at your house tell you that it can double .... after all that headache they finally going to deliver to tell me that its an 18 wheeler that they are going to deliver to me in. that if it doesn't fit in my community it's 600 more for them to switch up to a smaller truck then on top of that tell me that they charge $75 for each additional steps after 10 steps really ..... THE WORST COMPANY EVER PLZ DO STAY AWAY.. I ASK TO SPEAK TO MANAGER NO SUCH THING THEY WILL PUT YOU ON HOLD TILL YOU GET TIERED OF WAITING......And if answered the run around to tell you that they have 21 days to get to you that it said it in the papers you sign.. they take advantage of the time and stress of moving specially out of state I moved from RI to FL..... save yourself the Hassel and headaches. ... Dont hire this company hidden fees everywhere.....
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ID
#631898 Review #631898 is a subjective opinion of poster.
Location
Orlando, Florida
Reason of review
Poor customer service
New Reviewer

Number One Van Lines is a horrible moving company -- stay away

PLEASE, PLEASE, PLEASE DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY FOR ANY LONG DISTANCE MOVE ONE VAN LINES or #1 VAN LINES 1835 NE Miami Gardens Dr Ste 276 Miami, FL 33179 US DOT: 244**** MC: 843037 This moving company should be put out of business. You will regret doing business with them and have nightmares. I was contacted by Amanda Becker, yes I’m going to use names. She seems very nice and caring because I explained the situation of the move. She gave me a reasonable quote, I did expect it would be higher. But I didn’t expect it to more than double. Yes, my original quote was $2400 and the final price came in at $5300. Once they are in your home packing your items it’s too late at that time to change movers. The contract says, Professional Movers. Well, the driver may have been a professional mover, but the helpers were high school students. One young man was 14, a freshman in high school. They were not professional movers, I’m not even sure it’s legal to use minors. That I will further check into and find the correct organizations to file a complaint. After getting the items packed, we needed the items held in storage for a few weeks. That was part of the contract, at no extra expense. What a mistake. I was told call 5 days before we wanted the items delivered. Note at this point Amanda Becker had completely stopped taking my calls or answering my emails. Working with the dispatcher Melvin, I don’t have his last name was also a nightmare. He would answer the phone and put me on hold and never return to the call. As many times as I would call back, I wouldn’t get an answer. I know they are using caller id, and just not answering my calls. I was referred to their customer service that didn’t have any information about my order. I knew I was in trouble when calling customer service, they asked the name of my moving company. How does customer service not know the name of the company they are providing service for? Needless to say this move was a nightmare. Our items were picked up on 2/8/15 and delivered on 3/21/15. The items were broken, boxes smashed, destroyed. Also I was charged another $275 because the movers had to walk more than 75 feet from the truck to the front door. PLEASE DO NOT USE THIS COMPANY. FAIR WARNING, STAY AWAY. YOU WILL REGRET IT. This is just a small sample of the horrible experience I had with this company. If anyone wants to contact me, and I can give details. I’m only speaking the truth. I lived thru this horrible experience. Now the next stage, filing a claim for all the destroyed items.
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2 comments
#1109399

Hi. I had a very similar experience with them.

Forever to deliver. Liars, liars and horrible people to deal with. The men who delivered my things also complained about the company and quit soon after delivery. My story is very long as to everything they did and the aggravation they caused me.

75% of my things were damaged and the other 25% are lost. Including a heavy wrought iron cocktail table. I filed a claim and they came up with $66 when @ .60 per pound they owe me over $1,000. My problem from the beginning was, Having been contacted by a company who I asked more than once if he was a broker and he insisted, no.

When the truck came they had a different name on it. I asked why a different name and they said that they were the same company as who contacted me initially. A big lie. The first person is a broker and then sent me 1 Van Lines.

They are disgusting human beings. They screamed at me, charge me extra to deliver my things and they should be out of business. I am suing them. It doesn't matter if I collect money.

I just want it to be recorded about what a terrible company they are. I have also contacted 7 on your side. Be careful of BEACON out of Brooklyn NY. He is a raving nasty lying maniac broker.

Michael from 1 Van Lines and Julia are horrible too. All DIGUSTING!!!

#1015413

Oh my the same thing happening now to me, and you are correct once Amanda gets your money she is nonexistent. My security question was the same thing, name of moving company.

I was contacted to pay more money in order to get delivery, what? Things picked up on July 10, still nothing, August 3. In Georgia, moved from mass, with two 7 year olds, and no belongings.

Do not use this company. You are not a valued customer, they are deceitful and scammers.

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ID
#612156 Review #612156 is a subjective opinion of poster.
Location
Hayward, California
Reason of review
most of the above. Horrible company

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