Coronavirus-Related Issues

Coronavirus-Related Issues
Fox News
1 hour ago

“...Laura show right now and they're telling us why it's okay to send our kids back to school because kids are not dying from covid-19. So are you guys saying if y...”

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Nissan
4 hours ago

“...to the settlement, but because there were only a few of us who objected, the judge denied the objection. I am not done with this, but because of the pandemic, ...”

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Sheetz
4 hours ago

“...you don't enforce it Why waist your time. I was in your Bethel Park Store and at least 5 people were in the stove not wearing masks. If I get sick with covid I...”

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VRBO
5 hours ago

“...to cancel our trip due to the global pandemic, banning of state travel, and not being fined $10,000 if we do go away and not quarantine after. We have gotten z...”

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Xfinity
6 hours ago

“...card I've been waiting for it in the mail and wasn't able to pay the bill on time and couldn't call or get hold of anyone to help because of all this Covid-19 ...”

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Politics-Related Issues

Politics-Related Issues
Instagram
8 hours ago

“...there no report for direct racism? There is so much racism and I was told that my reply to a racist man was going to be removed over his disgusting comment. Cl...”

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Lowes
9 hours ago

“...with a woman from Deckorators it was going to take another week. That was unacceptable. So I contacted Deckorators myself and talked with a vice president of s...”

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Food Network
10 hours ago

“...watched this channel for years and finally we are very disappointed in the political ads that you are running. We turn off Fox and CNN because of all of the po...”

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NFL
NFL
10 hours ago

“...that black lives *** UP YOUR ***”

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NFL
NFL
11 hours ago

“...our BLM spoilt players (all colors) and explain to them that they have *** Their gravy train ! Your done! Go get a real job! I wont give a dime or watch one se...”

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Stimulus and Tax Return Issues

Stimulus and Tax Return Issues
IRS
IRS
14 hours ago

“My tax return wont go through”

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Jackson Hewitt
20 hours ago

“...they dont have our tax return and we filed in feb. and still have not got our refund”

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Hr Block
21 hours ago

“...3 weeks ago have yet to get my 410.00 back . Supervisor and Customer service reps are a joke. My unemployment is linked to this card along with stimulus, this ...”

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UBER
1 day ago

“...to access my account I can download my tax forms

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Sole Paycard
Aug 02

“...a tax refund going to this account before I knew it was going to get closed for good. How will this work since the account is closed??”

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"I have tried now, 4 times to communicate with aliexpress asking where my order is? I have described it as a cycling helmet as Phmax 2020 and red colour choice as my Order # isn't correct..."

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"Ive been trying to contact you guys since I received my last bocycharm. I got an allergic reaction to products you sent me. I specially list on my acc that..."

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"2019 THOR Freedom Elite Purchased Aug-1-2018 Held at Camping World of Sherman, TX1.7/years for bathroom fire damage..."

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"...my email got hacked so I changed my email address and now I can not get my points transferred to my new email account .and on my new email account I can not cash in"

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Dutchmen Bought in March, Covid hit, and we finally made reservations for July to go camping. Water pump doesn't work, noticed the fireplace crooked by about 2-3 inches, fridge door falling apart, light ... Read full review

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What Our Clients Are Saying?

QBE North America

Thanks so much, you’re the best.

Matthew Braswell, Compliance Officer, QBE North America
Vivint

They've been very helpful and responsive. Things have been great. They've had answers to all my questions to date. I'm satisfied. Keep doing what you're doing. Thank you!

Ian Bell, Vivint
Bath Fitter

Great attitude and very helpful when questions come up. Excellent professional knowledge for resolving customer issues and customer communication. We are generally satisfied on how complaints are solved, except for the issue of anonymous complaints. We mentioned it last month, that when someone posts an anonymous review, and then they are asked to make a Pissed Consumer account, they have no incentive to do so – they’ve already vented by posting their complaint. If they believe they have submitted a new bath fitter complaint, and then we remove it later because it’s anonymous, that customer could become more angry than before. We would much prefer to ask consumers to make an account with Pissed Consumer if they attempt to post an anonymous complaint to Bath Fitter.

Christopher Fay, Bath Fitter
Drivetime

…We’ve been with you guys for so long. Overall, we are happy with our partnership.

Christopher Piper, Drivetime
Intoxalock

We chose the package we have based on the priority of helping customers resolve their issues, while also identifying the challenges from an online reputation standpoint when potential customers could be researching our company on various search engines. I would say that we are satisfied with the services that we receive in our current package, and that we use most of the features available… We do like that we can add testimonials to our page, advertisements, and that our rebuttals mask the original review…

Skyler Roder, Intoxalock
Bike Bandit

We choose the free package to be able to respond to our customers’ needs. Good - easy to respond, word counter and spell check are great. We do appreciate the free account. Bad - our responses look hidden – they should be right after the post. Cannot flag posts for being false or a fraudulent.

Mike Ward, Customer Support Manager, Bike Bandit
Ace Cash Express

We have the Free subscription. We chose it because we’ve just started a Voice of the Customer program and are trying to figure out what is out there. Your site came up in Google searches on ACE Cash Review (or some derivative thereof). We’d like to be able to privately engage with the customer and see if we can solve their issue. It would be nice for our ‘canned’ response to be public but then if the customer comments again or chooses to engage via your platform instead of with us directly it would be nice for those comments to be private.

DeeAnn F, Ace Cash Express
Beachbody

Your customer service is extremely skillful and professional, no complaints and we appreciate the service! The Emails that we receive alerting us that we have received a complaint against our company. This allows us to stay alert and aware of what are consumers are saying and consistent updates concerning how we can give the customers more of what their expressed needs are.

Beachbody Team, Beachbody
Jodyshop Shopping

I find customer service very well informed on the subject matter

Jodyshop Team, Jodyshop Shopping
The Wig Company

I am grateful for web sites like yours. I think it’s very important for the consumer. I just want to make sure that accurate information is passed on.

Eadie Kelly, Director of Merchandising, Product Development and Strategy, The Wig Company
LexisNexis

We are not subscribers, so my expectations for interactiion with your group were pretty low. However, the person with whom I worked blew it out of the park. Lena L. ... was quick to respond, amiable, informative and concise. I wish all customer care reps were as talented and easy to work with as Lena. You've got a great one there.

Jennifer Richman, LexisNexis
Hibu

Yanina (our representative) has been very responsive to any questions that arise in our short time with you. She sent a reminder that this questionnaire went out last week. Sorry that I did not see it until she sent the reminder.

John Rye, Hibu
Nuwber

My name is Jane, I am a customer support manager with Nuwber, Inc. Thank you for the guidelines, they are really useful. We are serious about our reputation management and we are interested in enhancing communication with our customers using your website.

Jane Karpovich, Head of Customer Support , Nuwber
Keystone Rv

For now I believe we are all set and it is working exactly as we need it to

Alisha Howton, Customer Support Manager, Keystone Rv
Travel2Be

We are by now happy with the current subscription we have signed up.

Travel2be Team, Travel2Be
Waste Management

Hi Darina – everything is going well! Thank you for checking in. So much easier now that we can respond as Waste Management.

Rosanne Pontes, Area Manager, Customer Experience, Waste Management
Innovel Solutions

So far we are getting a lot of use out of our free plan and helping customers out.

Jennifer Engelbrecht, Social Media Manager, Innovel Solutions
Wash Multifamily Laundry Systems

Everything is great so far. Decided to create an account for customers that use your site who leave reviews. So far so good!

Adrian Gomez, Marketing Specialist, Wash Multifamily Laundry Systems
Western Schools

I appreciate your help getting me an updated password. Today I successfully logged in and was able to respond to a comment!

Jennifer MacLean, Director of eCommerce Marketing, Western Schools
DealDash

So far we haven't had a large volume of complaints, but we did get a couple and were able to reply to the consumers right away, which is something that we really care about.

Adrian Diaz Arteche, Community & Content Manager, DealDash
Micro Center

Everything is working wonderfully and with out an issues. The tools we are using fits all our needs currently.

Kelly Phaunef , Customer Relations Representative, Micro Center
Indian Gifts Portal

We're quite happy with the functionality of our current page. The current subscription is satisfactory.

Karishma Manglani -Vij, Sr. Manager ​- Social Media & Quality ​Excellence, Indian Gifts Portal
Guardian Protection Services

Things are going well with the free plan. I have been responding to reviews and facilitating resolutions.

Nathan, Marketing Reputation Specialist , Guardian Protection Services
Frontier Communications

Think we are in good shape. Thank you for the partnership!

Mark Bell, Director of Social Media Care, Frontier Communications
Grasshopper Mower

We are satisfied with our free subscription at this time, although it is good to know that we have customer support such as yourself should the need arise.

Michael Simmon, Communications Specilaist, Grasshopper Mower

Brands That Do Care

List of some companies that do care about consumers and constantly trying to resolve issues of their customers.

Thank-you's From People We Helped