Coronavirus-Related Issues

Coronavirus-Related Issues
Pearlfeet
35 minutes ago

“...my order is held up at customs and can't be sent to me then I want a refund. There is no way it should be taking this long to send a pair of boots coronavirus ...”

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Lazada Singapore
1 hour ago

“...and will take 4 days to *** the item.I still have no refund scheduled up until today.Of course they also don't bother communicating at all. They use COVID as a...”

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Home Depot
1 hour ago

“...purchasing a washer/dryer set this year. I'm 70 years old, have 3 preexisting medical conditions and as a result have been in lockdown since March due to Covid...”

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Masterbuilt
1 hour ago

“...and each time it shuts off on its own. I have emailed and called them again, but I have not received a response yet. They claim the delay is due to Covid-19, b...”

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Masterbuilt
1 hour ago

“...weather. They did send me a new controller but it still has the same problem. I emailed them again, and nothing. They claim they are back logged due to Covid-1...”

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"i have a credit card with USBANK and my due date is 3/3/20 , I made the payment t on the due date at 7:23pm , the bank posted the payment on 3/4 and charge the account $29 late fee..."

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"I've read so many complaints about the tipm in Jeeps. I've read that Jeep REFUSES to acknowledge the problem if faulty tipm's. My Jeep is doing everything from windshield wipers..."

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“I was charged $29.75 for my subway order that I canceled. They didnt have the right kind of bread that I wanted and the driver called me and said I could refund the whole order which I said I wanted to do...”

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"...I am so fed up with the way Comcast has been handling this problem. I moved into my current home in late Sept and have been experiencing the same problem w/ Xfinity TV since Oct..."

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Asap Tickets DON'T WASTE YOUR TIME WITH THIS COMPANY!!!! I have called customer service and the agent for months now and been told "management is discussing the issue". Our flights overseas were cancelled by... Read full review

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What Our Clients Are Saying?

QBE North America

Thanks so much, you’re the best.

Matthew Braswell, Compliance Officer, QBE North America
Vivint

They've been very helpful and responsive. Things have been great. They've had answers to all my questions to date. I'm satisfied. Keep doing what you're doing. Thank you!

Ian Bell, Vivint
Bath Fitter

Great attitude and very helpful when questions come up. Excellent professional knowledge for resolving customer issues and customer communication. We are generally satisfied on how complaints are solved, except for the issue of anonymous complaints. We mentioned it last month, that when someone posts an anonymous review, and then they are asked to make a Pissed Consumer account, they have no incentive to do so – they’ve already vented by posting their complaint. If they believe they have submitted a new bath fitter complaint, and then we remove it later because it’s anonymous, that customer could become more angry than before. We would much prefer to ask consumers to make an account with Pissed Consumer if they attempt to post an anonymous complaint to Bath Fitter.

Christopher Fay, Bath Fitter
Drivetime

…We’ve been with you guys for so long. Overall, we are happy with our partnership.

Christopher Piper, Drivetime
Intoxalock

We chose the package we have based on the priority of helping customers resolve their issues, while also identifying the challenges from an online reputation standpoint when potential customers could be researching our company on various search engines. I would say that we are satisfied with the services that we receive in our current package, and that we use most of the features available… We do like that we can add testimonials to our page, advertisements, and that our rebuttals mask the original review…

Skyler Roder, Intoxalock
Bike Bandit

We choose the free package to be able to respond to our customers’ needs. Good - easy to respond, word counter and spell check are great. We do appreciate the free account. Bad - our responses look hidden – they should be right after the post. Cannot flag posts for being false or a fraudulent.

Mike Ward, Customer Support Manager, Bike Bandit
Ace Cash Express

We have the Free subscription. We chose it because we’ve just started a Voice of the Customer program and are trying to figure out what is out there. Your site came up in Google searches on ACE Cash Review (or some derivative thereof). We’d like to be able to privately engage with the customer and see if we can solve their issue. It would be nice for our ‘canned’ response to be public but then if the customer comments again or chooses to engage via your platform instead of with us directly it would be nice for those comments to be private.

DeeAnn F, Ace Cash Express
Beachbody

Your customer service is extremely skillful and professional, no complaints and we appreciate the service! The Emails that we receive alerting us that we have received a complaint against our company. This allows us to stay alert and aware of what are consumers are saying and consistent updates concerning how we can give the customers more of what their expressed needs are.

Beachbody Team, Beachbody
Jodyshop Shopping

I find customer service very well informed on the subject matter

Jodyshop Team, Jodyshop Shopping
The Wig Company

I am grateful for web sites like yours. I think it’s very important for the consumer. I just want to make sure that accurate information is passed on.

Eadie Kelly, Director of Merchandising, Product Development and Strategy, The Wig Company
LexisNexis

We are not subscribers, so my expectations for interactiion with your group were pretty low. However, the person with whom I worked blew it out of the park. Lena L. ... was quick to respond, amiable, informative and concise. I wish all customer care reps were as talented and easy to work with as Lena. You've got a great one there.

Jennifer Richman, LexisNexis
Hibu

Yanina (our representative) has been very responsive to any questions that arise in our short time with you. She sent a reminder that this questionnaire went out last week. Sorry that I did not see it until she sent the reminder.

John Rye, Hibu
Nuwber

My name is Jane, I am a customer support manager with Nuwber, Inc. Thank you for the guidelines, they are really useful. We are serious about our reputation management and we are interested in enhancing communication with our customers using your website.

Jane Karpovich, Head of Customer Support , Nuwber
Keystone Rv

For now I believe we are all set and it is working exactly as we need it to

Alisha Howton, Customer Support Manager, Keystone Rv
Travel2Be

We are by now happy with the current subscription we have signed up.

Travel2be Team, Travel2Be
Waste Management

Hi Darina – everything is going well! Thank you for checking in. So much easier now that we can respond as Waste Management.

Rosanne Pontes, Area Manager, Customer Experience, Waste Management
Innovel Solutions

So far we are getting a lot of use out of our free plan and helping customers out.

Jennifer Engelbrecht, Social Media Manager, Innovel Solutions
Wash Multifamily Laundry Systems

Everything is great so far. Decided to create an account for customers that use your site who leave reviews. So far so good!

Adrian Gomez, Marketing Specialist, Wash Multifamily Laundry Systems
Western Schools

I appreciate your help getting me an updated password. Today I successfully logged in and was able to respond to a comment!

Jennifer MacLean, Director of eCommerce Marketing, Western Schools
DealDash

So far we haven't had a large volume of complaints, but we did get a couple and were able to reply to the consumers right away, which is something that we really care about.

Adrian Diaz Arteche, Community & Content Manager, DealDash
Micro Center

Everything is working wonderfully and with out an issues. The tools we are using fits all our needs currently.

Kelly Phaunef , Customer Relations Representative, Micro Center
Indian Gifts Portal

We're quite happy with the functionality of our current page. The current subscription is satisfactory.

Karishma Manglani -Vij, Sr. Manager ​- Social Media & Quality ​Excellence, Indian Gifts Portal
Guardian Protection Services

Things are going well with the free plan. I have been responding to reviews and facilitating resolutions.

Nathan, Marketing Reputation Specialist , Guardian Protection Services
Frontier Communications

Think we are in good shape. Thank you for the partnership!

Mark Bell, Director of Social Media Care, Frontier Communications
Grasshopper Mower

We are satisfied with our free subscription at this time, although it is good to know that we have customer support such as yourself should the need arise.

Michael Simmon, Communications Specilaist, Grasshopper Mower

Brands That Do Care

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