tracfone Complaints and Reviews

Companies

I purchased an android phone as an extra phone to use only in case my other phone was lost/stolen or broken. I started with 600 minutes and only made 2 texts to make sure the phone was working. I put the phone in a safe place (where no one else has access to it) and didn't use it until I had to add minutes to keep the service active. After adding an additional 90 minutes, I checked the balance... Read more

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Paid for my refill service on July 12, 11 days later my data is still slow as ***... Customer service is a bunch of non english speaking Indians with names like Michelle and Peter? Really? These peoples' english is so bad, I have no *** clue what they're saying. They tell you to reboot your phone, call *22890, check to see if your data is on... don't you think I've done that 1000 times BEFORE I... Read more

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I don't and haven't needed phone service enough to keep paying for expensive phone service, so I went to Tracfone and have had the service since around 2001, a year or so ago I bought a samsung galaxy Tracfone and wanted to try it out for awhile before shutting down the old one, so I had two phones for the last year or so and it seemed to be doing ok and so I went ahead and had the old number... Read more

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I have been with Tracfone for ten years and always get the 1 year with 2x and 3x minutes depending on the supported phone. It is mainly used as a backup so it gets used maybe 5-10 minutes a month. Over time I have accumulated over 5900 minutes. I am currently using an android (not BYOD) so I had 5GB of data as well. And all of a sudden my balance was zero for both. Oddly my text was untouched... Read more

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I have had a Tracfone for a bit shy of 10 years. It has been my emergency phone and travel buddy. I had no major complaints. Alas my family pushed me to up grade to my Tracfone. Now the complaints begin. I set up the new phone on Sunday, to port my current # and minutes on my old phone to the new one. I was advised by it would take up to 24 hours to do this. 24 hours later my old phone ceased to... Read more

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I have been told 3 different things and promised help but now I'm still without a phone and told I either keep my number and only have 4 service days or switch the sim and have a different number. I work from home and need the same number! The first sim was deactivated (when I was out of state and needed my phone more) and they sent me a new one but didn't tell me my minutes were attached to the... Read more

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I tried to add a year's service time to the phone. TracFone sent the wrong codes which destroyed the sim card. After spending over 2 hours on the phone with them, they refused to refund the money I spent on the year of service & insisted I pay for a new sim card. I am disputing the charge with the credit card company. Part of the problem is that no one in customer service speaks much English.... Read more

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On 12 November I called TracFone and added minutes using a credit card. I have had continuous service for over a year. It took the rep a LONG time to add the minutes. There was also a language barrier issue (rep is not a native English speaker). He did finally add the minutes. I now have over 1,400 minutes and 155 days showing now, but when I try to call out it says "Your phone has been... Read more

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Resolved 100% FULL

tried to add more minutes to my phone, phone would not reactivate, called technician and after technician tried to apply minutes to phone was told I needed a new sim card, this took 45 minutes and technician barely spoke English. Received new sim card, called tracfone to activate phone, was told first technician entered wrong serial number, and they would need to send out a new sim card, this was... Read more

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Well I went to the local Walmart at 1:45 PM and lost my phone. before I made it home to call tracfone about the phone. They said it was taken over by the person who found it. When I called to deactivate my phone I had 400 minutes on. The person had switched the phone number switched the account information (somehow this is allowed by the company). They also in addition to my phone got all my 400... Read more

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