tracfone Complaints and Reviews

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On 12 November I called TracFone and added minutes using a credit card. I have had continuous service for over a year. It took the rep a LONG time to add the minutes. There was also a language barrier issue (rep is not a native English speaker). He did finally add the minutes. I now have over 1,400 minutes and 155 days showing now, but when I try to call out it says "Your phone has been... Read more

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Resolved 100% FULL

tried to add more minutes to my phone, phone would not reactivate, called technician and after technician tried to apply minutes to phone was told I needed a new sim card, this took 45 minutes and technician barely spoke English. Received new sim card, called tracfone to activate phone, was told first technician entered wrong serial number, and they would need to send out a new sim card, this was... Read more

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Well I went to the local Walmart at 1:45 PM and lost my phone. before I made it home to call tracfone about the phone. They said it was taken over by the person who found it. When I called to deactivate my phone I had 400 minutes on. The person had switched the phone number switched the account information (somehow this is allowed by the company). They also in addition to my phone got all my 400... Read more

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I live in New York City, and I was able to obtain a SafeLink phone quite easily. Due to a job layoff, I was forced to apply for emergency financial assistance from the city. Basically, this consisted of one month of food stamps from the HRA (Human Resources Administration), the city's welfare department. I found that workers for SafeLink were standing outside both the HRA and food stamp offices,... Read more

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I travel often and like to use my phone when I do so. The tracfone coverage map shows green for my area yet has ZERO SERVICE. I am told by tracfone that I must purchase a different phone. Also, I get billed multiple times for texts which I have already received. It can be pretty annoying watching your available balance go down while not using the phone. It should be illegal for this to... Read more

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My phone is only 9 months old and the battery dies in 3-4 hrs. This is unacceptable. I called LG because the phone is still under warranty. They said the battery is covered; however, LG makes this phone specifically for ST and that ST services the warranty. LG said I had to call ST to get a new battery. I called ST and was told that they'd send me a new phone -- not just a battery. The... Read more

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I bought a Samsung S380C from their website since I had to cancel my other prepaid service due to budget restraints. TracFone was much cheaper than my previous prepaid carrier. The phone arrived and I activated it, had no problems other than awful signal reliability due to Verizon being bad in my area. So I bought another new phone elsewhere and activated it but did not bother to port my first TF... Read more

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Hey, I just spent over a half hour on your automated process with your manager Jamaica, who was not cooperative or nice to me. Why the f**k did it take me over an hour to use the automated service to transfer my minutes and number. The process never transferred minutes only the number, so you have to enter a series of numbers, then another series of numbers 4 I think to be exact then after that... Read more

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It's evolutionary slavery. Tracfone. Net10. Straight Talk. And their step sister, Safelink. The company makes a profit by robbing their customers and even their employee's! I've seen plenty of customer who buy unlimited cards with hopes of getting unlimited everything - but there is a catch. Some things are limits. Like data! And then, I'm irate by the way, the company goes overseas, open up... Read more

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If you need to deal with customer service, forget it. I had added some minutes (via buying a phone card on the Tracfone website) but didn't get them all so had to call c.s. I was on the phone with them for 60 minutes. I insisted that they give me some free minutes to make up for the waste of time. They said they'd give me 30 minutes and said to wait 15 minutes, then turn my phone on and off and... Read more

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