tracfone Complaints and Reviews

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Now that the issue is resolved, I can warn people that the simple act of trying to port a Google Voice number to Tracfone took a full 30 days, a minimum of 6hrs of my time trying to talk to tech reps, 5 or 6 trouble tickets and countless broken promises of callbacks, email or follow-up from reps. I don't rant about mobile companies often. I've carried a mobile since 1988 and dealt with a dozen or more companies over the years.. they all suck in one way or another, but this is absolutely the worst. I could not do a thing with this number for... Read more

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My nieces boyfriend bought her the right card but the wrong amount and so it wouldn't work We contacted customer service immediately they said take it back to Walmart, Walmart of course wouldn't refund it. So, back to customer service where I was on hold for nearly 45 minutes, when I finally spoke to someone she said as a one time courtesy they would add the card, but she needed to transfer me to another department. I was disconnected, no call back. So....on hold for over an hour the next rep said basically too bad your out $30 nothing I can... Read more

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I have been trying to port a number from Google voice to Tracfone for 3 weeks. It was released immediately from Google by simply paying a $3 fee. I have spent at least 6 hrs, had at least 6 trouble tickets and tried to have the number activated on two separate Tracfones. The customer service reps are totally inept, there is nobody with authority to make a decision or escalate a ticket. Please understand, I've carried a phone continuously since 1988... I know good and bad service and that no company is perfect. This company is THE WORST you can... Read more

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While trying to transfer my old number to a new Tracfone I learned that somehow, someway, (nobody knew why) my number that I have had for at least 5 years was lost into the cyber world of phone numbers. Making a living with my phone you could understand how upset I was, but try getting something done with the Tracfone customer service reps is like trying to teach a dog to read a book. It just ain't going to happen. Why I tried to work this out over 3 days and many hours on the phone I don't know. Finally I gave up, lost all my minutes on... Read more

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I call and tell I want to change my defective old phone to new one. When I got the phone, I can't activate. I can't call any moore from my nahgbor phone because I called 3 times to activate my new phone. I don't have phone in my apartment, and on line I don't have inrolment #. And when I gave 4 # oh my ssi and my birth day it's like no one in liflink don't know who I am. I can't call to no one to tell that I don't have service. When I spoke to tracfone people, first they said they will activate in one our, after they told me in 24 ours. And... Read more

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Resolved

I purchased an android phone as an extra phone to use only in case my other phone was lost/stolen or broken. I started with 600 minutes and only made 2 texts to make sure the phone was working. I put the phone in a safe place (where no one else has access to it) and didn't use it until I had to add minutes to keep the service active. After adding an additional 90 minutes, I checked the balance and it only showed 90 minutes instead of the 90 minutes plus my previous balance as it should have shown. I called tech support and managed to get my... Read more

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Paid for my refill service on July 12, 11 days later my data is still slow as ***... Customer service is a bunch of non english speaking Indians with names like Michelle and Peter? Really? These peoples' english is so bad, I have no *** clue what they're saying. They tell you to reboot your phone, call *22890, check to see if your data is on... don't you think I've done that 1000 times BEFORE I called?!??! Then, they transfer you 10 times and *** not only still doesn't get fixed, they *** hang up on you! Why do we outsource these jobs to... Read more

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I don't and haven't needed phone service enough to keep paying for expensive phone service, so I went to Tracfone and have had the service since around 2001, a year or so ago I bought a samsung galaxy Tracfone and wanted to try it out for awhile before shutting down the old one, so I had two phones for the last year or so and it seemed to be doing ok and so I went ahead and had the old number switched to the new phone since the old number was what anyone I had or made contact with had. I had asked if I were going to loose any of my minutes... Read more

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I have been with Tracfone for ten years and always get the 1 year with 2x and 3x minutes depending on the supported phone. It is mainly used as a backup so it gets used maybe 5-10 minutes a month. Over time I have accumulated over 5900 minutes. I am currently using an android (not BYOD) so I had 5GB of data as well. And all of a sudden my balance was zero for both. Oddly my text was untouched which is over 7000. First time I call support (thankfully native English speaking) it's a 45 min back and forth and lots of waiting on hold where they... Read more

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I have had a Tracfone for a bit shy of 10 years. It has been my emergency phone and travel buddy. I had no major complaints. Alas my family pushed me to up grade to my Tracfone. Now the complaints begin. I set up the new phone on Sunday, to port my current # and minutes on my old phone to the new one. I was advised by it would take up to 24 hours to do this. 24 hours later my old phone ceased to work and my new phone did not work, as they had only partly ported the completed the porting process. Alas I was unable to activate the new phone. I... Read more

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