Propane Complaints and Reviews

Companies

SAME AS ABOVE, I GOT MY BILL AND NOTICED IT WAS WAY HIGHER THAN NORMAL. CALLING OTHER COMPANIES FIRST AND ASKING THE PRICE PER GALLON, DELIVERY CHARGES ECT... WOW! I WAS SHOCKED! I CALLED AMERIGAS AND HAD THEM REMOVE THE TANK, THEY WERE GOING TO NEGOTIATE WITH ME BUT I SAID WHY NOW? WHY DIDN'T YOU GIVE ME THE BEST PRICE TO START WITH? Aperson who becomes just a number in a business should leave.... Read more

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This is the absolute WORST vendor our company has ever worked with. You can't talk to real people or anyone at your local branch...EVER. They do not return phone calls, or deliver messages. I ran out of heating fuel twice last winter and could not get serviced. We regularly ran out of fork-lift propane because they did not deliver on schedule... sometimes missing by 1 or two weeks. No response to... Read more

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We live in Leonardtown MD. We buy our Propane from Suburban. We have no choice. It's their tank. It came with the house. SUBURBAN rips its customers off. $5.09 for a gallon of propane, plus delivery, plus tax, plus hazmat, plus tank leasing fees. A complete rip off! We are on a prorated monthly fee. Suburban lowered the fee and then sent us a bill for $2300 and re-adjusted our monthly payment... Read more

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Holtzman Propane tries to charge extra fees AFTER the installation is completed. They will try to squeeze you for more money claiming the job took longer than expected. Also, they removed my tanks in the middle of winter. Left my family without heat, hot water, and cooking gas. When I called, they said someone was suppose to notify me and it was a mistake. However, they did not return the... Read more

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Just moved into a new apartment that has this company for propane. The previous tenant left us with only 9%. We are about to run out and will have no heat or hot water. We call to have an emergency delivery. We were told we had to send in an application and wait for it to be approved. So we do that. However, we planned on paying for it right away, so why can't they deliver it while we wait to get... Read more

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I have been a Customer since October 2002, when natural gas came into the area in 2013 I cancelled the propane in July 2013. Tank was not emptied until January 2014. Tank is still on property, and rent continues to be billed $130.24 with a late fee of $36.00, was billed a service fee of $232.35 for emptying the tank in January 2014. As of March 25th, 2014 they have turned the bill over to a... Read more

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Even if its stated in the contract. I have had 4 fills now in the 1 year that I have had service with Amerigas. Of that time only 1 (late spring top off) have they auto filled. The rest I have either called because I was out 2x or the 1x I was down to less then 5% both times in the dead of winter in sub freezing temps. After repeated calls to them it is clear they do not have a system to monitor... Read more

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Amerigas provides special rates for my subdivision so I decided to change from my other gas company. I called for a price quote before ordering & was told 3.10/gal. After they did their inspection I noticed a $47 something charge on my cc. Called to inquire & they said it was for tank rental. I OWN MY TANK. They apparently filled my 100 gallon tank a couple of weeks later because I... Read more

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I was approved for HEAP last year. We decided to use Ferrellgas because it seemed like an OK company. First, Ferrellgas said they'd deliver in mid-December, regardless of getting my HEAP in the middle of November. Then, they didn't even come out on that day! Finally, near the end of December (if I remember correctly), they finally installed a tank, but not very full. They said they'd come out and... Read more

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I called last week to get a propane delivery. After waiting on the phone for 20 min, I finally got someone on the phone (Kelly). I told Kelly I had 15% of my propane left and needed a delivery. She said a driver would be in my area the next day (Friday) but had a full docket and would not be able to deliver any propane. She assured me I had enough for the next week because they would not be... Read more

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