Propane Complaints and Reviews

Its quite a long story that I don't have time to type. But to sum it up. They did ours as well as most in our area, budgets wrong. Said we owed thousands at the end of the year. More than doubled our budget payment. Even after I made correct payments I kept getting letters to pay more and more. one month paid 700 and still got letters saying they would take the tank. Called and spoke with... Read more

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Amerigas prices are very high per gallon. I started 20 years ago with a company that sold to another company that in turn sold to Amerigas. They own the tank and have me over a barrel. Not sure what to do. I have cut back on the amount of gas that I use because the bill is so high otherwise. Maybe I will switch to electric and simply not use any gas. Then maybe all they can do is charge me a... Read more

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Suburban called to remove my expired tank and replace it. I am moving so I told them to just remove the tank. They charge a $1 per gallon fee on propane in tank as restocking fee. They do not charge that fee if removing tank because it is expired. I was not getting a new tank so they charged the fee. Either way they remove the tank and take it back and "restock" the fuel, but if you leave them... Read more

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I bought a 20# BBQ style tank from One of there cages in Logan Utah, about a week ago. I hooked it up to my grill and it burned for about 5 minuets then the flame started to go out. I assumed it was empty so I went to change it out and the tank was still almost full. I hooked it up again and it had a hard time lighting and then would not light at all. I took the tank to Thomas petroleum in Logan... Read more

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I had 60% of propane still left in my tank at the beginning of winter. I would not need to buy propane at all this season. I was out one day in December and when I got home I found that they had "topped off" my tank while I was gone. I told them to come and take it back, because I did not need it. They said they could, BUT a big truck would have to go in the yard, next to the tank to take it out.... Read more

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I have been a Superior Plus customer for several years. Initially they had a competitive price but over time their prices went way up. I decided to purchase my own tank in order to shop around since Superior Plus wouldn't come close to the competitors prices. When I requested that they pick their tank up, it sat there for over a month. I called in again, and a week or two passed and they didn't... Read more

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I guess we live and learn. I got sucked in by their sales guy. I didn't realize their rate was a new customer rate subject to change, and change quickly. I leased their tank and paid $3.43 per gallon. The rate has increased every month since and last week my fill up was $4.94 per gallon + hazmat fee and fuel recovery fee whatever that is. I got my own tank yesterday, and in three months when... Read more

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Here is everything you need to know about them: I recently moved to a new home and the propane tank was almost full. Osterman mailed me a contract and wanted a 5 year commitment at above market rates. We were hesitant on signing it given their very bad reviews on Yelp. Then on the Tuesday before Thanksgiving they crept into the yard and took the regulator off the tank to try to force us to sign... Read more

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NOT RECOMMENDED! I have a signed contract for a new tank and 500LBS of gas that was signed a month in advance and paid in full when signed. It's been 5 days past the delivery date and I still don't have a tank or gas while its in single digit numbers at night. Instead I now have frozen pipes and only my anger and frustration to keep me warm at night. Nor have i received any calls back from them... Read more

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I've been with Ferrellgas for many years and I have finally had it with them. Many times I will run out of propane because I'm not good at monitoring it. When I call to get a fill it takes, on average, 2 weeks even in the dead of Winter. They don't even acknowledge my online order until I call days later only to find they didn't process for whatever reason. So then they take my order over the... Read more

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