Propane Complaints and Reviews

Companies

I have been a Superior Plus customer for several years. Initially they had a competitive price but over time their prices went way up. I decided to purchase my own tank in order to shop around since Superior Plus wouldn't come close to the competitors prices. When I requested that they pick their tank up, it sat there for over a month. I called in again, and a week or two passed and they didn't... Read more

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I guess we live and learn. I got sucked in by their sales guy. I didn't realize their rate was a new customer rate subject to change, and change quickly. I leased their tank and paid $3.43 per gallon. The rate has increased every month since and last week my fill up was $4.94 per gallon + hazmat fee and fuel recovery fee whatever that is. I got my own tank yesterday, and in three months when... Read more

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Here is everything you need to know about them: I recently moved to a new home and the propane tank was almost full. Osterman mailed me a contract and wanted a 5 year commitment at above market rates. We were hesitant on signing it given their very bad reviews on Yelp. Then on the Tuesday before Thanksgiving they crept into the yard and took the regulator off the tank to try to force us to sign... Read more

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NOT RECOMMENDED! I have a signed contract for a new tank and 500LBS of gas that was signed a month in advance and paid in full when signed. It's been 5 days past the delivery date and I still don't have a tank or gas while its in single digit numbers at night. Instead I now have frozen pipes and only my anger and frustration to keep me warm at night. Nor have i received any calls back from them... Read more

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I've been with Ferrellgas for many years and I have finally had it with them. Many times I will run out of propane because I'm not good at monitoring it. When I call to get a fill it takes, on average, 2 weeks even in the dead of Winter. They don't even acknowledge my online order until I call days later only to find they didn't process for whatever reason. So then they take my order over the... Read more

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I've used this company for four years. They give terrible service and I had to beg the company to fill up my tanks. I have never seen a company who doesn't care. In addition, their prices are very high. I finally quit this year and found a company that gives great service and much better prices. Every time I called in the past they are very rude on the phone. You will never be able to speak with... Read more

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we have been trying for two weeks to get propane from this company, and we keep getting the run around, they lie like rugs very unprofessional, we are dropping into below freezing temps for the next few days and they could care a less i was scheduled for delivery today and they never showed up, and then they want to charge me, an emergency delivery fee, because the driver decided to be a no show,... Read more

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SAME AS ABOVE, I GOT MY BILL AND NOTICED IT WAS WAY HIGHER THAN NORMAL. CALLING OTHER COMPANIES FIRST AND ASKING THE PRICE PER GALLON, DELIVERY CHARGES ECT... WOW! I WAS SHOCKED! I CALLED AMERIGAS AND HAD THEM REMOVE THE TANK, THEY WERE GOING TO NEGOTIATE WITH ME BUT I SAID WHY NOW? WHY DIDN'T YOU GIVE ME THE BEST PRICE TO START WITH? Aperson who becomes just a number in a business should leave.... Read more

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This is the absolute WORST vendor our company has ever worked with. You can't talk to real people or anyone at your local branch...EVER. They do not return phone calls, or deliver messages. I ran out of heating fuel twice last winter and could not get serviced. We regularly ran out of fork-lift propane because they did not deliver on schedule... sometimes missing by 1 or two weeks. No response to... Read more

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We live in Leonardtown MD. We buy our Propane from Suburban. We have no choice. It's their tank. It came with the house. SUBURBAN rips its customers off. $5.09 for a gallon of propane, plus delivery, plus tax, plus hazmat, plus tank leasing fees. A complete rip off! We are on a prorated monthly fee. Suburban lowered the fee and then sent us a bill for $2300 and re-adjusted our monthly payment... Read more

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