Browse Reviews and Complaints

I've been using moonpig for years. Every year I send my fiance gifts straight to her place of work.

These gifts will usually contain multiple items, for example a hamper, with a card and flowers or flowers, with a bottle of prosecco and a card etc. Yesterday I placed an order for a bottle of Prosseco and a giant card which has been personalised detailing a surprise trip to Rome. Moonpig have now decided to change the way they do business. Instead of sending everything out together so that the recipient receives the entire order as one, they send items out separately.

Meaning they charge delivery charges for EACH item and they also arrive SEPARATELY.

My fiance has already received the bottle but not the card so the surprise of receiving both together has been ruined. After a lengthy live chat convo with moonpig, all I received was the usual robotic answers to my complaint. No apology, no understanding of the situation and no responsibility for their actions. I am truly gutted they have changed how they do business.

Now I will have to find an alternative option to surprise my fiance in the future. Congratulations moonpig...

you've joined the ever growing list of companies with *** customer service that do not care about their customers. You've just lost a loyal customer and I'm sure many more will follow once they realise what you have started doing!!!

To file a complaint against a sales advisor in Ontario Canada and I did not receive my travel voucher free gift. Sales advisor acted as though we wasted her time after explaining we were hit with expenses from pipes bursting in our home that insurance doesn't cover.

This was after watching the presentation and before getting with her a second time to discuss possible plan offers. Her attempt to guilt me over her time didn't sit well with me and I have no intention of joining now if this is how the sales advisors operate.

I checked reviews and it also solidifies I made the right choice and can see why such poor ratings exist even with the BBB. I informed her I was going to report her and I never received the vouchers I was promised for watching the presentation which proves to me if you don't do what they want they stiff you after wasting my time watching a presentation where a vacation that's probably not worth even taking and is probably subpar at best.

As a customer, I have wasted hours of my time to perform something that I can spend as little as 1 minute to do on other platforms/ hotels. Webpage was not able to perform profile changes, called in and after waiting for a while on the phone then only to be informed its not within their hours of operation.

Sought through online, finally found online chat option. Chat agent response was extremely slow, and I had to literally keep my phone screen active. I had to be proactively providing him information as if I was the customer service agent. Communication was horrible.

Then after about 20 minutes only to be informed he needs this information to validate and then finally he said, you can go online to change those information. I said online doesnt work! Thats why Im here! Then he said no worries.

And after about 5-8 minutes wait he told me: you can call this number. This is such a joke

I took documents to my brach at coatbridge the document were phoyocopied and sent to retail or fraud never heard anything 5 weekds got a letter in wwould here within 20 working days time lapdsed i had to phone bank tou be told documents wwere lost again took paperwork emailed this time waited again phhoned the departments involved and again fdocuments had been lost then got through tou fraud nothing then reatail sand was told these retail cdisputs had been closed thiis is a disgrace comming from a bank of your stature im taking my papers once again and will be claiming comprensation i walk with crutcjhes and suffer anxitty and menytal health also had recovered ftrom sepsis so i had to get taxis from clderbannk to coatbridge so i have witnesses within inn tthe bank staff to witness what i had to do i suffered greatly mentaly and pysicaly i await your reply when i goyt through to retail they had cshhut all my paper work down as with dealt with i await your quick reply Mrs Jean Mclelland

jeammclelland61@***.comnokerp

I am not a customer of Lazypay, but they could make my complaint as the basis to create an account with mobile and email id and no other details. A transaction TXN39569**** was initiated by someone and i got a message from Swiggy on 24th December 2023 at around 11 30 AM for the amount paid by that someone through Lazypay.

According to Swiggy these are the details which can be checked in the pdf attached

Ordered from Swiggy

Total cost 473

Delivering to Rahul, 55, Dalluspura, New Delhi, Delhi - 110096, India

After seeing the transaction emails on me, i warned the Swiggy and LazyPay about the transaction which i didn't initiate.

As far as i know i don't have any Lazypay account nor did order from Swiggy in the past 2-3 years, the Lazypay are lazy to inform me whether there exists an account on my name.

I have asked twice with them, once in email and another to the customer care.

Issue Now the Lazypay is attaching the amount Rs. 473 and a non-existing account to me.

Complaint No: 237012****0180 put to cybercrime on 02/01/2024

Moreover, Radius Logistics' reliability is second to none. I have entrusted them with critical shipments time and time again, and they have never failed to deliver.

Their attention to detail and proactive approach to problem-solving instills confidence and peace of mind, knowing that my shipments are in capable hands.

What truly sets Radius Logistics apart is their personalized approach to customer service. They take the time to understand your unique needs and tailor solutions that best fit your business requirements.

Their responsive and knowledgeable team is always available to address any concerns or queries promptly, making the entire shipping experience smooth and hassle-free.

In addition to their exceptional service, Radius Logistics also offers competitive pricing and transparent billing practices, further adding value to their offerings.

Overall, I wholeheartedly recommend Radius Logistics to anyone in need of freight forwarding services. With their unmatched expertise, reliability, and dedication to customer satisfaction, they have undoubtedly earned my trust and loyalty as a valued partner in logistics.

Truworths Brooklyn store manager does not deserve the position she is helding, she humiliated my feelings, when I was returning an outfit that I have bought for my sister who lives in JHB and I'm based in PTA.

It has passed 30 days, I gave her my reason but she and her colleague has so much joy in refusing to assist me, I asked for them to put me through to their head office what the guy on the other side of the telephone told me about the policy which I apologize and gave a reason why is it pass 30 days. His exact words was he understands but the store manager has to take initiative.

But it was pleasure for her to refuse assisting me, I left the garment with her because what am I going to do with it?

If she can't do an exception.

She has no management skills and I need to know how is this going to be resolve, as I'm an account holder. I am definitely going to close my account after paying it off.

I don't deserve this kind of treatment.

Taylor Morrison began repairing my home, and when they realized how much it would cost, they LIED and claimed it was within warranty.

Then, when I fought back they threatened to cut off my hotel room per diem if I did not just accept the work and move back in!!!

Now, Taylor Morrison is demanding rights it openly admits it does not have as a precondition for contractually obligated repairs!

Taylor Morrison lies and then lies some more, and then lies about lying. And then demands rights they admit they don't have to give you what they promised in a contract!

I am more than happy to provide the emails and documents showing how much Taylor Morrison lied - and how corrupt the are. Just respond to this post.

I had a 380GWX front & rear cameras dealer fitted on new Kia Picanto, fitted by dealer as it is a Kia available accessory.

It appears to work fine except that there is an annoying 3 note pinging sound that sometimes happens every 5 to 10 secs or so but sometimes may be silent for 10 mins and sometimes does not happen for a longer time. It is random and very annoying.

Nextbase customer services have no answer, neither the dealer where I bought the car.

So far, all without success:

Dealer has changed front camera.

Nextbase suggested disconnecting rear camera to see if it was rear camera fault. No change.

I have reformatted card.

I have replaced card with brand new one

I have updated to latest firmware version

I have also discovered that although the video clip length is set to default 1 min, the actual video clips are mostly very short, between 2 secs and 10 secs and only the occasional clip at 30 secs.

I wondered if the pinging noise was associated with the G sensor which is currently set at the default of medium, so turned off G sensor, making no difference.

Customer services do not seem to have an answer, although I suspect the customer services have little technical knowledge.

I can stop the noise by turning off sounds in settings, but I want to know what the issue is as I feel the system is not working as it should.

If I could give less than 1 star I would.

PNP ASAP is the worst app with the worst customer service, every time we order there is some sort of issue.

Sunday the 17th of March 2024 was the cherry on the cake.

We ordered some meat, 2L cold drinks and garlic bread on their app as I forgot to get it from the shop earlier, after we ordered they said the items were not in stock. (even though I saw it at the shop earlier that same day)

As annoyed as I was as this always happens we just let it go, they "refunded" us so we could just end up spending more money the next time we order.

When the delivery guy was close we got a notification and went outside, the driver drove straight past us racing, and as the app is not user friendly what so ever we had no way of telling him he drove past us, so we ran down the street trying to catch up to him.

He drove so fast that it was not possible to stop him so we simply waited for him to come back whilst tracking him on the app.

About 5 min later we saw he turned around heading back our direction, when we saw him coming down the street I told my wife to stand in the left lane and I'd stand in the right lane to get him to slow down and stop. (This was not even in our street so we had to walk all the way back home)

When he came to a stop he was very rude, and said he canceled the order we already paid for and said they will send someone else, needless to say I got upset and angry as my order was right there in his box on the bike and because he was being extremely rude, I had to block him from leaving and called the head office in Cape Town to resolve this matter.

They eventually told him to leave the stuff with us, and promised to call me tomorrow (Monday the 18th) which clearly did not happen.

So being annoyed we just took the stuff and went back home to enjoy our evening, only to see that the pork chops we ordered was R30 less then what we paid for, and head office said that just because something is in stock at the physical PNP store does not mean it is in stock for the PNP ASAP.

What a load of nonsense.

I will NOT recommend PNP ASAP at all, rather use Checkers 60/60, way better app, friendly drivers and fantastic customer support.

PNP ASAP lacks in all aspects compared to Checkers delivery app.

I am still waiting for feedback and my so called "refund"

In summary:

They overcharge

Had to chase and fight with a terrible driver

Very bad customer service

They lie about what's in stock

Sir one of my article published on google scholar. Entitled :"PHYTOCHEMICAL ANALYSIS, MEDICINAL AND TRADITIONAL USES OF CAPPARIS DECIDUA".

in the citation there are missing some authors name and they face difficulties because they want to add the citation in their profile but there are missing their names in citation.

These are the complete names:

Mujeeb-ur-Rehman, Sania Bashir, Saira Mansha, Mahnoor, Iqra Munawar, Abbas Shahid, Sidra Shahid, & Habiba kanwal. (2024). PHYTOCHEMICAL ANALYSIS, MEDICINAL AND TRADITIONAL USES OF CAPPARIS DECIDUA.

Journal of Population Therapeutics and Clinical Pharmacology, 31(3), 281308.

Please add the all authors name in the citation.

Thanks,

Regards,

Dr. Abbas Shahid

DI am asking for help to recover my account but no one is ready to talk with the consumer just shut off this customer service I have mailed so many time to get my account back which was got hacked and the persons who have hacked my account have removed my social account from my BGMI account and these guys are repeatedly saying that your account is banned even though the person who have hacked my account is happily using my BGMI account and I dont have any access to my account. This is the worst customer support experience I have ever had with any company.

Either help me get my BGMI account or I am going to complain in consumer court. On a serious note I am saying this.

My name is mr stephen grimes i booked into preston travel lodge on thursday 14th of march for 2 nights for me and my wife so we could attend a funeral on friday morning at 9am

On arrival 7pm i was informed there had been a fire and there wasnt a room available and that we had been moved to blackburn

How dare you just move our booking

We live nr blackburn and its just unreasonable for travelodge to think this is ok

And in any event we had traveled by train

We then had to find another hotel in preston

We also had family on their way from ireland for the funeral

They were not arriving until 11pm

They had also been moved to blackburn totaly unacceptable

We then had to try and contact them and book another hotel for them

This caused deep personal embarrasment to me as i had recommended teavelodge to them

At no point did travelodge attempt to contact customers to inform them

They simply waited for them to arrive and inform them of the changes

I am flabbergasted that travelodge feel this is acceptable

It also cost us all another 60 extra per room with 4 rooms having to be booked elsewhere

I can say i wouldnt recommed using travelodge again after this

Also the receptionnist was very unconcerned about this

This guves me the impression that this must be travelodges policy just to move people and nit make any attempt to contact

Really disgusted and dissapointed that we had to deal with this situation on arrival

Complain about economy car rental, never informed documentation requirements of a policy declaration instead of proof of insurance which insurance card is what I carry in my car and had on my person.

I this reservation was made on the phone.

So my daughter thank the lord decided she would pick me up due to a four hour delay and take me to the rental car instead of me taking the shuttle late at night.

Condescending 1st clerk who never looked at us just walked away when we asked for a manager.so asked another clerk to get a manager. She.

Very nicely informed of us of the sign on the wall of the requirement of the declaration!

Which I replied there wasn't a wall or a verbal requirement told over the phone!

And if I 72-year-old woman took a shuttle over late at night and found out that my insurance card which the police except as proof!

I would have been stuck late at night. And by then my daughter would have been unreachable at that time if she hadn't luckily changed her plans.

Dear GetYourGuide Team,

I hope this email finds you well. I am writing to address an issue regarding the deactivation of my products on the GetYourGuide platform.

It has come to my attention that all of my products are currently listed as inactive, and I would like to sincerely apologize if there has been any oversight or non-compliance with your guidelines on my part.

First and foremost, it was never my intention to violate any guidelines or policies set forth by GetYourGuide. I am fully committed to ensuring that my products adhere to all the necessary standards and requirements to provide the best possible experience for our customers.

In light of this situation, I kindly request your assistance in reactivating my products on the platform. Additionally, I would greatly appreciate it if you could provide me with clarification on the reason(s) for the deactivation of my products. Understanding the specific issues or discrepancies will enable me to take immediate corrective actions to prevent similar occurrences in the future.

I assure you that I am fully dedicated to resolving this matter promptly and ensuring that my products comply with all of GetYourGuide's guidelines and policies.

Your support and guidance in this regard would be immensely valuable to me, and I am committed to working closely with your team to address any concerns and maintain a mutually beneficial partnership.

Thank you very much for your attention to this matter. I look forward to your prompt response and the opportunity to rectify the situation.

Warm regards,

Rashid Ali

+971564****33

I have always got my refunds on both Swiggys and Instamart without having to go through all the technical details and running me through various steps by your customer care people. I am telling them that I cannot do all that as I am not tech savvy at all and I never had to do anything to get my refunds.

I just waited for a few hours and got it. I was very disappointed with your Instamart services and this has happened several times before too. I order a lot from both Swiggy food and instamart. I was very disappointed at the way things were handled.

Please make the refund without having me go through all those procedures which I was told to by your customer service people. They kept saying that if I didnt do it then I wont get my refund back. Is this the way to handle your regular customers? I have never faced this kind of an issue before.

Got my refunds without having to speak to anyone.

Kindly refund my money as soon as possible. Thank you.

Dear inDrive,I booked a ride at night on 17th March with Mr John OKOJIE ,plate number(AAB53TM) silver Toyota Camry from Victory estate ago palace way to garden top hotel festac. My fare was total 3,400, while I was trying to pay him,I had network issues with my app, I decided to let my friend try, because the driver was very rude, I tried over again, he later got it..

he gave me 2 different Acc no.. one was Opay and the other was stanbic ibtc.. when I got to my room I discovered, I was debited twice.. I started calling your driver but he stopped picking, I later called with a friends number..

he picked up.. and confirmed he got both alert.. but said he has used the money.. he will pay back in few hours..

I have been calling Mr OKOJIE since morning till now.. he has refused to pick my call and has not sent me back my money . dear inDrive this is a bad reputation to your company.. this is highly fraudulent.

This is a form of robbery..

please kindly reach out to your driver for refunds and take proper action..total amount to be refunded 3,400 thank you. Below is a proof of payment

Dear inDrive,I booked a ride at night on 17th March with Mr John OKOJIE ,plate number(AAB53TM) silver Toyota Camry from Victory estate ago palace way to garden top hotel festac. My fare was total 3,400, while I was trying to pay him,I had network issues with my app, I decided to let my friend try, because the driver was very rude, I tried over again, he later got it..

he gave me 2 different Acc no.. one was Opay and the other was stanbic ibtc.. when I got to my room I discovered, I was debited twice.. I started calling your driver but he stopped picking, I later called with a friends number..

he picked up.. and confirmed he got both alert.. but said he has used the money.. he will pay back in few hours..

I have been calling Mr OKOJIE since morning till now.. he has refused to pick my call and has not sent me back my money . dear inDrive this is a bad reputation to your company.. this is highly fraudulent.

This is a form of robbery..

please kindly reach out to your driver for refunds and take proper action..total amount to be refunded 3,400 thank you. Bellow is a proof of payment

Good day garena, my account with uid 154424**** has been restricted from playing all events except lone wolf. I have also been unable to accept invites from my friends.

I have been unable to play battle Royale ranked, clash squad ranked, battle Royale and clash squad. I had initially lost the Facebook account with which I initially opened the account when I lost my phone. I believe the current wielder might have used a *** on the account as I have been unable to use it. My current access to my free fire account is through this email which I linked to the account.

I'd like to ask for your help in removal any *** if any and restoration of my account to full access. Thank you