Paid for 3 day shipping on a friday!! Didnt recieve order till a week later!! Called to complain and was hung up on twice! When i finally got ahold of someone they told me 3 day shipping only counts after an order has been processed at their facility which takes 2-3 days. So im paying 3 day shipping, but they wont make it a priorty? Im throwing away money to...

• Customer service
• Customer

I paid for zumba. An i never got it. Is that what yall da to costumers that pay the full amount ... dont ever send it or give us so much hasul to get what we paid for i am very un happy with zumba an disaponit. I was very happy at frist. To try it (zumba ) that is. Now i dont know. I really hope zumba fixes this promble...cuz i want to try to be a happy custumer...

• Economics terminology

I ordered Zumba fitness I thought, so I checked my credit card and it has not been charged so go back to call the customer service #, then to find out they have charged me way too much for what I ordered. Then the customer service isnt open, ok its sunday but then they didnt say when they are open. Geez Zumba, do you need qualified help? I know some people who could really...

I made the mistake of doing a google search for the Zumba DVD advertised on TV. Unfortunately, I did not know that there is a company website and one specifically for the television ad. Therefore, I did not have the option of the 3 payment option. On the Zumba.com website, you complete all of your order info and assume that you will be shown another screen to...

• Google
• Infomercial
• Marketing

I ordered their basic set of Zumba exercise DVDs because I thought they would be a great way to get in shape. A few days later I received an email saying that my order could not be processed. It was vaguely worded and I therefore assumed my order had been cancelled and disregarded it.This morning I discovered that they had withdrawn the funds from my account,...

• A Great Way to Care
• Corporation
• The Order

Today is March 18, 2013 and I am stil trying to get a refund for the shoes I returned on January 9, 2013. I called on March 6 and spoke to a man by the name of Sean. He told me that because my shoes were returned to the warehouse instead of the "return center" it added an additional 30 days wait time for my refund. Funny, I printed the Federal Express return label directly off of the...

• Transport
• Shipping
• Return

What a scam , the informercial states 3 payments of 19.95 yet they ended up charging me $209.00, i didnt get a prompt to review the order, they just showed the total charged, i called the company immediately to cancel, they advised the order is not in their system and to call the next morning and they open at 6 am, i called at 630am, the rep advised that the order has been processed and shipped,...

• Fraud
• Advertising
• Shipping

Ordered on phone after infomercial. Order process very confusing and no live person to speak with. Wasn't even sure my order went through as I never made it through the "select payment option" selection. I just hung up. Was charged on my account later but payment didn't match. $59.95 + $15.95 shipping/handling + sales tax $6.25 = $82.05. ...

• Payment
• Payments
• Business terms

I ordered Zumba fitness shoes for my daughter, who is a certified Zumba instructor. They were shipped around Christmas 2012 and received about the last day of December. One of the shoes had part of the logo scratched off and the shoes did not fit. I called and they directed me to their website to return. I printed out the FedEx return...

• Tracking
• Track and field athletics
• Logo

signed up for 1 payment of $59.99 + $15.99 shipping and was charged $109.00 without a chance to review my order. Also, customer service is not open on the weekends. I will be canceling ASAP on Monday morning and look forward to tearing into the first customer service rep I get ahold of. I might next file a complaint for the pissed off consumer website for having a 100 word...

• Customer service
• 2006 albums
• Profanity