My soon to be fiancé and I went looking for rings in November of 2012 after going from store to store I finally found a ring I loved at zales.It was apart of their new collection the celebration grand and it was lovely.
2,700 was the but I had finally found my ring. We were told that there would be a coming up which would save 15% off the ring not to mention a 600 dollar trade in value for a promise ring he had purchased there two years ago. (Note: I never had any issues with my promise ring from the past, present, future collection it came in a timely manner, was the correct size, and no diamonds ever fell out) I had a 100 dollar off coupon to add so it took a lot off the ring. We were repeatedly told while we were there that since we needed to custom order a ring (I'm a size 5 and they only carry a 7) it would only take about 3 weeks to come in.
My boyfriend thought that was perfect because he wanted to propose on Christmas. The woman helping us Cheryl did try constantly to convince us to just purchase the one in store and get a tempory sizing band placed in it so it would fit then send it off after the proposal to get sized or custom order my size and just exchange it once it came in. We decided to just order the one in my correct size and wait. On November 23rd my boyfriend went to zales placed $500 down and ordered the ring.
Fast forward 3 weeks and I'm anxiously awaiting to hear its come in when my boyfriend calls me to say it hasn't and since they don't do deliveries on Saturdays I figured I'd be patient and wait till Monday. Monday rolls around and Tuesday soon followed with no word even though we were promised a phone call. On Thursday I'm livid and tired of the run around so my boyfriend and I decide we will purchase a ring elsewhere. We go down to zales and I tell them how dissatisfied I am with their customer service and how I don't appreciate being lied to just so someone can make a sale.
The sales rep apologizes profusely and says that it usually take 3-6 weeks for a custom sized piece to come in and that I should not have been lied to. I lightened up because the girl looked like she was on the verge of tears and kindly asked if she could find out the whereabouts of my engagement ring and we would go from there. She calls the manager who told her she was on the trail of the ring and that it should be in by this Friday by her paperwork. The girl gave us the news and we left with me feeling satisfied!.
The following week Monday the ring had not shown my boyfriend called and they said they didn't know and promised that the ring would be in by Christmas". December 28th 5 weeks since ordering the ring and after the promised date of before Christmas he goes in to speak with the manager who tells him the ring won't be in till the middle of January or the end of January:. It has been over 7 weeks since he ordered the ring and still nothing,. I'm outraged by this company and after reading reviews that this is common practice I am on my way to cancel the order and make it aware that I never intend to do business with them again'.
We are going to purchase a ring from a more reputable company with better customer service/. Not only am I giving up on the ring of my dreams I wasted so much time holding out for it that I could have probably already had a ring from another company on my finger by now:.
Zales not only lost a customer but I intend to let all my friends and family know to never do business with them again;.The black market probably has better customer service and quality pieces than this company does. 313ac67