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XM Radio - SiriusXM will get you!

  • by   Aug 26, 2012
  • Review #: 341616
CompanyXM Radio
Product / ServiceService
Location Winston-salem, North Carolina
Category Television/ Radio
Views145
Monetary Loss
$60
 

I pay for a 1 year subscription over the phone. I pay it in cash so as to get the best deal. No one tells me, or writes me to say, that if I don't cancel the service that they will continue charging me at whatever rate they want. A year later I get a letter in the mail saying I owe them plus late fees. I call to tell them that I did not want to continue and that that wasn't explained to me originally. They explain that they don't really care and that I must pay!.
I know that big companies do this to people to suck them in, but, usually, they give you the courtesy of letting you know they're going to take advantage of you so you can cancel'. I had no idea?. Now I have to pay this huge corporation, for something I don't use, or my credit gets hit'. I am a furniture mover?. I don't have money to donate to "needy" multi-million dollar corporations/. The only reason I could afford it to begin with was that they made me a deal|. Now that they have me they take advantage:. The sad thing is that I was hoping they would make me another deal on a year. Now, not only will I never sign up again, I will go to every forum I can find and warn people not to get sucked in by this thieving corporation.
Good on you SiriusXM…. Good on you…
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SRT Viper SRT Viper
Dec 17, 2012  from Winnipeg, Manitoba
I made the mistake of paying with a credit card and had to get my credit card number changed so they could not bill me again....DO NOT Get XM Radio ever.... save your money and buy an ipod or something like that
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jezzeal jezzeal
Dec 13, 2012 
I can't stress it enough. Try never to pay Sirius with a credit card. Always ask for a paper invoice. On that same note, if you do receive a paper invoice they will charge you a $2 "processing fee". I don't pay it. Just because I pay by check? Be glad I even subscribe. When I send in my check (minus the $2) I tell them that I am not paying it (the $2 fee) and if they don't want to accept my check in the amoun that I've written then they can return it to me and cancel my account. They always accept it.
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Berrett Berrett
Nov 28, 2012 
:(
We apologize that you weren't aware of our auto-renewal policy when you originally signed up with us. We do notify our customers when their subscription is up for renewal. When this occurs, our customer will be charged the current subscription fee. If you have any additional questions, let us know by sending us an email to sxm_help@siriusxm.com.

sxm_help@sirusxm.com doesn't exist anymore. IF it ever did.
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MrSteel MrSteel
Nov 05, 2012 
DO NOT EVER GIVE THEM A CREDIT CARD!!!!
Have them bill you (only $2 more).
Reply
Ann Ann
Oct 30, 2012 
I called today to see about streamlining my service between two units - new car and mobile service that I have had since 2004. Hoping to hear how I could reach some agreement of savings for keeping both units, I received a total runaround - the first listener care representative did not know how to listen to my need; he kept talking about the "program" he had to follow and since he wasn't listening, he kept trying to sell me on the bargain for the new car, missing the point of my request. The manager finally listened and provided pricing information (still only on the new car), and then admitted that she couldn't do anything about the mobile unit because it was an XM unit. Both units have to be priced differently. And no bargains on one side of the product line if I stopped using the other side of the product line. There is no Sirius or XM cohesion or transparency for the customer. You have to call another number for XM, stay on hold, and then deal with saying the same verifying information that is stated every time you get a new representative (even though both of my accounts are in the same database). Frustrated, I called to cancel the mobile service; the next rep also spent time trying to convince me to stay; again not understanding the need. She also didn't understand that I was cancelling because the organization can't be more seamless, transparent in its engagement, and have knowledgeable representatives that know how to say more than what is in their script, and... Show more
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SXM_Help SXM_Help
Aug 27, 2012 
Hi -

We apologize that you weren't aware of our auto-renewal policy when you originally signed up with us. We do notify our customers when their subscription is up for renewal. When this occurs, our customer will be charged the current subscription fee. If you have any additional questions, let us know by sending us an email to sxm_help@siriusxm.com.

Thanks,
SiriusXM Digital Care Team
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Not worth the hassle Not worth the hassle
Dec 06, 2012  from Huntington, West Virginia
Well i will say i am very happy I found this site before purchasing the product...I had planned to buy the Sirius Lynx for my husband for xmas this year so he could use it at home,work and in the vehicle or on the boat...but after reading most all of these posts I have decided I will go with a bose...this is a bunch of *** that you people have encountered with them...thanks for sharing your experiences as I will be passing them along to my friends...this company will go under soon with that kind of customer service.
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jezzeal jezzeal
Dec 13, 2012 
I don't have it as bad as others have had. I attribute that to paying only by check when they send a paper invoice. I'll never pay by credit card. With credit card, re-newal is automatic (usually with a price increase from what I hear from others). My situation if fairly simple. One car, one subscription. I've had Sirius for about 4 years and am I ever glad that I only pay by check, from what I've been reading from others who paid by cc. My car is almost 13 years old. One day I'll be in the market for another car. Not sure what I'll do with my current Sirius subscription when that happens. But one thing will be consistent: don't pay by cc.
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