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Williams and Sonoma - Would Not Exchange without a Receipt

CompanyWilliams and Sonoma
Category Appliances and Electronics
Views24
Monetary Loss
$250
 
Update added by user Feb 17
Oh and to clear up any confusion, this product that we have , is a Williams Sonoma Exclusive. We could not have purchased it from anywhere else.
 
Original review posted by user Feb 16

To whom it may concern:

Shame on you Williams Sonoma and your poor in-store customer service at the Calabasas Commons store in Calabasas, CA.

My husband purchased an (more than $200) All Clad Waffle Maker from you as a to me. Upon opening it, we noticed there was a slight on the top in the stainless steel.

He tried to exchange it tonight and they would not accept an exchange without a receipt.

Is this how you handle customers? Is this the only way to look up a purchase?

I WILL NEVER step foot in a Williams Sonoma store again nor any affiliated brand. I will also be sure to let everyone I know when mentioning this store, what kind of business and customer service you have.

This post will be will copied and pasted to my Facebook page as well.

Sincerely,

Seija Riddle 315e8f5

 
 
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LadyScot LadyScot
Feb 16  from Naples, Florida
Copy and paste all you want. More and more stores are tired of being ripped off by customers who either steal their *** and try to return for cash, or those who buy, use, wreck then try to return for cash, that they are starting to go back to the old, RIGHT way...demanding a receipt. This is not a bad customer service issue, it is good business sense. Any person who complains that a business needs a receipt for refunds, which by the way are a COURTESY, should open their own business and give their own products away.

KEEP THE RECEIPT. If there is a problem with a more than 2 months old item anyway you should be calling the manufacturer, not the store anyway.
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