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Western Dental - what I do and don't need

  • by   Jan 22
  • Review #: 377962
CompanyWestern Dental
Category Dental Services
Views127
 

I had gotten a root canal the week before with no problems whatsoever!I went back to get an extraction.

I am SCARED of and almost have panic attacks. I cry everytime I go. Dr. Chaio said to me, after he implanted the needle and I cried out, "why are you crying out, I have other patients.

I can't have you making them nervous!" I had set it up to have the nitrous oxide because of my nerves. They forgot about it, evidently, because when he came back to do the extraction I asked him about it.

He, said to me, "you don't need it", and then went in!!I will never darken the of western dental again! 312b2dc

 
 
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Western Dental Services Western Dental Services
Jan 29  from Santa Ana, California
We read your comment and are sorry to hear that you had an unfortunate experience at one of our locations. Delivering a great patient experience is of the utmost importance to Western Dental. We always appreciate comments so that we can continue to improve our organization and deliver the best care and services. Please contact us at (800) 992-3366 during our regular business hours (Mon - Fri 8:30am - 5:00pm) so that we can look into the details of your concerns and take the appropriate action to make matters right. We look forward to assisting you.
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OhNoHeDidnt OhNoHeDidnt
Jan 23  from Los Angeles, California
I dont know what State you are in but if you are in california. You can file a complaint by contacting the Ca. Dental Board.
You can also file a grievance with WD by either phone, mail, email (corporate@westerndental.com) or through WD's website (recommended) as the site will send you a confirmation. Wd will have 30 days to respond to you by mail. If you disagree with their decision, then you can always contact the Ca Dept Of Managed Health Care and file a complaint. The State and Federal Government cant fix it if they dont know what is broken. Www.dmhc.ca.gov / cms.ca.gov
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