Brandon Hanna from Vivint came to our door on July 2012, sold us the system and had it installed that night?.
We have loved the system until yesterday when it did not go off when I entered our garage/. I called customer service and the lady was very nice, but said it must have been a “fluke:.” “It is now working;.” The alarm system that is there to protect my family and property just has a “fluke|.” It was just a “FLUKE” someone came in and hurt my family and the alarm did not go off!
If my cellular phone dropped a call, then I would say that is a “fluke”!

So I asked about support and was told it would be a $50 for a service call:. My wife and I talked to Brandon Hanna (Sales Rep) and the technicians the night the alarm system was installed regarding equipment failure and battery replacement,. We were VERY CLEAR everything was covered and the equipment was covered under a “LIFETIME WARRANTY” with the $45 a month plan
we chose.. After Brandon left, I talked to the Vivint technicians, as they installed the equipment, and I was told Vivint can send us a batteries or a tech can stop by to install. There was never any mention of paying more for a service call, since everything was covered under a “LIFETIME WARRANTY” as long as I had service.

Now I am being told by customer service an Brandon Hanna that I can have the “premium service” for only “$10 extra per month.” ($360 over next 3 years) When I spoke to Brandon Hanna today he said, “I don’t recall saying that”. I find it very sad that companies and employees “don’t recall” what they say when they have you under a contract for 36 months!! Guess that is not a “Fluke” either…. 2f6091f

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