I am currently trying to cancel service with Vivent just like the rest of you because of the lies and deception.BE SURE to also file a consumer complaint with the Texas Attorney General's office.
If enough people do we can get the ball rolling. The states of Oregon, Arkansas, California and Wisconsin Attorney Generals has sued them. If you go to bbb.org and check out Vivent you will see how these states have obtained refunds, and levied large fines against Vivent. Wisconsin is especially entertaining.
Check out their links especially the charges and disposition of their cases.Good Luck! 2f66c07