Honestly I almost did not use this company due to the negative reviews, but I am glad I decided to give them a shot. Needed my daughter's new birth certificate sent to me from another state since she now lives with me. I placed the order online Thursday, got an email about faxing information that same day, faxed it Friday morning, and received her birth certificate monday...

• negative reviews
• birth certificate
• Friday morning

I foolishly thought this would be quicker than the county clerk to get a birth cert. They continually have problems with my documentation and it's now been two weeks. Even after getting a notarized request form they say they are having issues. Each time there is a question the delay can be up to two full business days. So if you need something quickly forget about it. Not...

• county clerk
• birth cert
• UPS delivery

My daughter & I called Vital check (we Thought we were calling Vital Statistics for the state of Fla.)we asked & lady did NOT correct us.We paid for TWO copies of my grandson's birth certificate AND rush, all came to $45.25!!! (even thou the site said different-LESS)Said it would come Thursday(2 days)& we ordered Tuesday morning,by Friday late they called my daughter &...

• Question
• State
• Week-day names

I am very unhappy with the way service is being handled. Ordered birth certificate the beginning of March and here it is May 6th and nothing yet. I even paid to have this delivered by express mail ( supposed to be quicker ). Everybody tells me that this place Vitalchek is supposed to be one of the best places around to get these types of information.Even placed a...

• Place
• Express mail
• Telephone

This company is A JOKE. They have RUDE customer service representatives that interrupt you every time you speak even after waiting 30 minutes waiting for support. I ordered my birth certificate and sent in all necessary documentation on day one, and I call in two months later wondering what is going on, and they cancelled my order because they said I didn't send in documentation,...

• Customer service
• Debut albums
• Customer

This company does not explain that if you do not pass the "verification" check (which does not work properly) that you can not cancel or stop your order. So it end up taking longer than if you mail in your order plus it costs you an additional $32.50 in "processing and handling charges". They will not assist you on the phone, you get a run around. To cancel your order you MUST call your...

• Bank
• Baseball
• Cheque

I ordered a death certificate from this company. Over the course of weeks, I received multiple messages informing me that I needed to provide more information. I provided this information promptly, and asked if everything was set to go. Received no response. A week later, I get a notice that the order was cancelled. Emailed David Butler (the go-to guy at VitalCheck...

25 MINUTES SO FAR ON HOLD FOR A DISPUTE WHERE THEY DOUBLE CHARGED MY CHECKING ACCOUNT STILL NO HUMAN BEING AFTER 25 MINUTES TELEPHONE WAITING vitachek charges every time an order is placed even a cancellation I was told. word word word word word word word word word word word word word this is *** i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i i...

• Human

I tried to order a Dearth Certificate for my Great Aunt from Colorado but never made it thru the numerous hoops at Vital Check. Even with signed and notarized letters, birth certificates and her driver's license, they still would not take the documents. I even gave them a Census document proving they were siblings but they said since I ordered it it was not valid...by...

• Documents
• Genealogy
• Passport

I found the company through Ancestry.com, figured it was reputable and needed a copy of my mother's California death cert quickly so I ordered and paid for it. $40, including express delivery. I even had my own identification notarized, although I requested the certificate be delivered to my sister in California, and faxed/scanned all requested information to them. A couple of weeks...

• Los Angeles
• Certificate
• Courthouse