I purchased a new VM broadband . Mistakes were made by the representative adding the box to existing account. They told me the brand new box was defective. Bought another with same issue. After about 14 representitives I was told my account was looping and to try again in 4-6 days? One week no internet after nearly $300 investment - $55 card and two...

• Virgin Mobile
• Worst Customer Service
• virgin mobile prepaid

I got a saying my funds were getting low. I knew that wasn't possible because I just put $20 in and only used 4 minutes. I logged on and checked my call record and there was a whole string of $1.50 charges for data, totaling $42. Not once have I ever used data on my phone. I emailed them asking them to correct the and they told me they...

• text message
• virgin mobile prepaid
• prepaid wireless

I bought an inexpensive phone from VM website. It didn't work and I called their who transfer me to tech support. They offered me the replacement phone and I went for it. This second phone didn't work either. VM sent another replacement phone without really trouble shooting. The third phone didn't work either. They all had issue with automatic restart and/or...

• replacement phone
• VM website

Over the last month or so, I've been experiencing with VM (Virgin Mobile), due to VM doing a "system update". During this "update", some of the data in my went missing or became corrupt. There were no call durations, only amounts charged, and the timestamps were incorrect. I had identified a specific $1.50 charge, which VM did credit. There...

• account history

Everything was fine for three years and one dy they cut off my phone. I have autopay and always ignored notices because of the autopay. This time they asked for and since I had over ten bucks in the account, I added an additional 5 bucks. It is asking for more money which I am reluctant to give them since it did not work the first time. Worse is that there is no way to...

• phone number
• phone service
• Vorgin mobil

3 years ago I got 2 Virgin contracts, both phones where stolen with my bag followed the whole procedure of getting , cancelling the numbers ect, I experienced extreme frustration with the virgin mobile staff that I ended up cancelling both contracts.I then got told I need to pay +- R4300 in order to cancel my contracts, so I MADE payments arrangements and STUCK to them...

• Virgin Mobile
• Select online
• virgin mobile staff

OK so my phone died a few hours ago and i put it in charge 30min. after it died it shows that its charged fully but its in a of turning on and off . it barely opens all the way so i don't see anything but the company name over and over again. I'm freaking out because i got this phone January 2013 and i just realized that the phone battery says an...

• White
• Green

I am with Virgin Mobile for about 12 years. In recent years, the company has changed its term all the time. Sometimes, it is like a trap. Once you get into the trap, the will say, "It's against our NEW term of service. We can not change it." These representatives working at Customer Support are no use. If they can only say NO and not help customers. Why do they work...

• Customer service
• Time
• Technical support

Our family has had VM for over 7 years. It hasn't been the greatest coverage outside of our immediate major metropolitan area, but since 95% of our usage remains in the area, we have lived with most of the companies "Growing Pains". However, since the earlier part of this year, ALL service, connectivity & billing, has been absolutely horrible. We have been in emergency situations several...

• Customer service
• Customer
• Mobile phone

They keep turning off my phone, stating that I have not "topped up"' I keep calling to get it fixed, as they have my on file, and they are supposed to top up every 90 days. So this they took my balance of approximately $180 saying it was my fault for not topping up. Needless to say I cancelled the phone, which they had already done, and now...

• Joan