Vida Vacation Club - Lied about the entire presentation!!!
- by Anonymous Jan 15
- Review #: 375439
| Company | Vida Vacation Club |
| Product / Service | Mayan Palace Vacation Club |
| Location | Cancun, Quintana Roo |
| Category | Travel Agencies |
| Views | 331 |
$9500
my husband and I got brain washed after about 3/4 hours to buy the Mayan Palace 2 bedroom resort.they make it sound so good to you that you eventually fall and believe everything that is said to you.
besides all the promises of assuring us we would get a discount on flights, other resorts we were told that they would sell two weeks for us at the beginning of each year since we would only be using one week a yr. well guess what it was bull!!! just called last week and was told to hire a broker for this. Spoke to a member at services Vida Vacation Group and she apologized and said they have been getting lots of calls claiming they were also told the same thing.
yet there not doing anything about it.
if i were to stop paying my timeshare i bet they would be all over me to collect payment but yet there not fulfilling there part of the deal but its OK!!not fair to have to pay so much money when they cant keep there side of the deal!!! 30708ac
ak0752ster
Feb 18 from New York City, New York
Casey
Feb 28 from Columbus, Ohio
Grupo Mayan
Feb 28
We have just been informed about your comments.
This is clearly a misunderstanding and we would like to be given the opportunity to follow-up accordingly.
We would very much like to know who you are to provide you personalized assistance. Allow us to continue this dialogue by emailing us at grupomayanblog@grupovidanta.com or calling us at 1-800-292-9446.
We are truly committed to customer satisfaction. Our members and guests are our highest priority.
Thank you for your time and we look forward to helping you.
Sincerely,
Alín Ginés
Customer Support Representative.
Grupo Mayan
Jan 16
Your comment has been brought to our attention.
We have confidence that together we can work-out an amicable resolution were you can make the most out of your membership with us and you can use it for the main purpose of our business which is providing vacations.
With that in mind, it is through hard work and dedication that we keep our members happy and we would like you to be a satisfied member as well.
Consequently, we look forward to continuing this dialogue once you contact us at grupomayanblog@grupovidanta.com or by telephone at 1-800-292-9446. The only way to assure that we get your message and follow-up is by reaching out to us directly.
We are devoted to provide the most spectacular vacations on the best beach locations available in Mexico and we hope you can give us the opportunity to reassure you of the great purchase you made.
Thank you for your consideration and we look forward to discussing this further with you.
Sincerely,
Alín Ginés
Customer Support Representative.
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