North American Office
Update added by user Apr 15
This is my second update on my defective Victoria's Secret purchase. I returned all the items from three orders and only received a partial refund. I have contacted VS Customer Service a total of six times in an attempt to get a FULL refund but I am still out over $200. The last person I spoke to via Customer Service on Thursday 4/11 ASSURED me I would get a full refund and indicated the refund would post to my account immediately!! However, as of today, I am still waiting.
However, I did go to a VS store in my local mall recently to compare (and quite frankly, smell) the bras and clothing there - the smell was very minimal on most of the bras and I did not detect any smell whatsoever on the underwear in the store. Of course, the smells of VS perfume permeated the air so that may have masked any chemical smell, and I did not purchase any bras so the chemical smell may return once the bras are washed, but I didn't want to take the chance on having to return items yet again - at least not until my first 3 orders and refunds are resolved. If I do purchase bras/undies in store I will definitely post another update.
Original review posted by user Mar 15
I just found this thread online.I purchased 7 bras from VS this past week, plus matching underwear.
They are cotton, and do not have a wire?. I washed them on "delicate" last night and the chemical smell that was omitted from my laundry room has infiltrated OUR ENTIRE 3000 SQ FT HOUSE! OMGosh, I'm disgusted/. I am now washing them a second time, but having read this thread I wonder if it's a total waste of my time!.
I don't foresee the smell coming out - the chemical smell is so strong I had to actually open windows (in the freezing cold) this morning,. I'm not sure what to do - take them back, contact VS customer service, etc.. I find it infuriating that I've spent so much money on these, only to NOT be able to wear them due to the smell|. It's horrific, and I certainly don't want to wear them|.
I primarily bought them for the gym!. I also noticed that some of my older VS bras do get a terrible smell after a month...despite my meticulous cleaning and personal hygiene.
I've had to throw them out in the past due to this, but the new ones are by far, the most over-powering chemically-smelling bras I've ever encountered!UGH! 2f3acad
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Victoria's secret has the absolute worst customer service that I have ever possibly dealt with.Not o...