I am not the primary on the account. The primary has called and complained numerous times and was told each time, my number isn't in the system and I shouldn't be getting these, but the calls and texts keep coming, dozens per month, every month. When I get the calls, I push the number to let them know they are calling the wrong number, it tells me to wait for...

• Customer service
• wrong number

I pay about $100 per month to get 75mbs down / 35mbs up speeds from Verizon FIOS. They don't deliver what they say they will. This tool is what Verizon uses to tell *current* FIOS customers that they are delivering on their promise: http://my.verizon.com/services/speedtest/ This is another *Verizon* speed test tool which seems to be aimed at convincing people to switch...

• Verizon FiOS
• Speed
• Verizon

So was still on my first month of service with verizon after being quoted a price of $150 or so for the first month I later recieve a bill for $288.84 and then added cost adding up to $370 for just the first month. So I nauteraly got upset and called with no help from customer service, being transferred more then 5 times & over all nothing being done. It is the most...

• verizon internet
• Verizon worst Internet
• Verizon Wireless

My iphone went in the lake and an upgrade is not scheduled until 7-25. I went to their store to see if it could be saved, and the associate told me that the solution would be to purchase a cheaper phone and their 500 minute plan for around 35. per month for 500 minutes. I did this, and one day i received a message that i was down to 100 minutes, and to pay some more...

• cheaper phone
• Verizon store

I ordered a I-phone , would not program when it came in . So they made me pay for another I-phone. That one came in and would not program. Finally after three phones finally got one to work. So I sent all phones back. Now since 1st of April they will not give me my $ back of $136.49. I have had five people tell me that they will take care of it and won't . I still waiting for higher...

• higher managment

Worst customer service I have ever seen !Worst Tech's I have ever seen !It does not matter if it's, Verizon Fios, Verizon T.V. , or a Rewards Card that they give you the wrong amount on and it still does not work ! If I would have known it was always going to be this bad I would have stayed with T.W.C. or DISH, or DIRECT !Roses are Red, Violets Are...

• Worst Customer Service
• Verizon FiOS
• Rewards Card

Verizon was charging me for their internet service after I moved out of my apartment and canceled my service. It took MULTIPLE phone calls to get everything straightened out and by the end of it they apologized for the glitch they called it, then "credited" my account and said I was all set and not to worry about it. Cut to a month later when I get an email saying I owe more...

• Verizon Communications
• MULTIPLE phone calls
• unhelpful supervisor

$69.99 turned into $147.38 per month! I recently signed up for a Verizon Fios bundle. To start off a bad relationship, the tech never showed up to the install. I sat home all day waiting for him but he claimed no one was home. I had to wait an additional two weeks to get everything installed. When the technician arrived, their system was down. I had to complete the installation the next day by my...

• Verizon Communications
• Verizon FiOS

I tried to order a DVR for another room (my mother moved in with us and is bed ridden). I ordered it on line and not confirmation came to my email. I used chat the next day and they said it would be here in 3 days. It's been two weeks and several calls of over an hour each. Had to wait ten minutes three times while they transferred me around. I hate Verizon. I get...

• Verizon Communications
• Verizon FiOS

Without my knowledge, Verizon opened TWO separate accounts in my name. So when I closed my account with them and paid in full, I still got bills. I paid the following month, assuming it was a "carry over". But then the bills kept coming. I didn't right away deal with it because I was activated with the military. However, when it went to collections (it was for...