ABOUT SIX YEARS AGO I PURCHASED A SECTIONAL OTTOMAN & SWIVEL CHAIR,VERY EXPENSIVE I MIGHT ADD, FROM VALUE CITY FURNITURE IN CLARKSVILLE IND. IT WAS CLOTH & FAUX LEATHER. I NOTICED THE LEATHER WAS ACTUALLY PEELING RIGHT OFF THE PILLOWS, SECTIONAL & CHAIR,HANGING LIKE DEAD SKIN.I CAN'T AFFORD TO REPLACE IT, THEREFORE I'M STUCK. THE INTERIOR OF THE...

• value city
• VALUE CITY FURNITURE
• Small claims court

We bought a couch last year around tax time. It is a two cushion "three seat" design where both sides can fold out for your legs. The first time we had the same issue, and it was replaced by Value city, now look whats happened again? The same issues. The foot rest metal bends easy and now it cannot close. The middle between the cushions "folds in" and then causes...

• Chair
• Fold

my wife and i, bought a mattress from value city furniture five years ago. in the last year the stitching started coming out of it. since we have a six year warranty, we went back to the store about it. right off the bat, we started getting the run around. they were pointing the finger, saying that they do not service our area. finally we got someone to come out to our house...

• Coming out
• LGBT

First, let me start off by adding that we owned a leather couch for almost 8 years prior to this new purchase. We decided to upgrade to a recliner sectional with chaise and went to both Art Van and Value City. After reviewing both sectionals, we decided to go with Value City because the couch SEEMED to be of same quality, but at a SLIGHTLY better price. The sales man...

• Sales
• The Westland
• Morality

Ordered a theatre couch five years ago. when it was delivered the one cup holder was damaged said they would order me a new one, and call me when it came in. never heard back from them. when I went to buy a new couch that came up, turns out the cup holder is on back order 5 YEARS later. my new couch I was purchasing was supposed to be in a month later. a month...

• Cup holder
• American films
• Glove compartment

My husband and I purchased a new living room set in early February, the sales associate informed us that the recliner would be ready for pick up the following week and our other 2 couches would be ready for delivery on March 8th. We picked up our recliner, brought it home and it makes more noise than something you'd find sitting out at the curb. No big deal, the...

• Sales
• Selling
• Marketing

I feel Value City on Mountain Road in Glen Burnie Maryland ripped me off because I am a Woman and a Senior Citizen. I purchased the Vineyard Manor Dining Room Table, 6 Chairs, Hutch.Almost $3300.00. It came scratched and touched up, especially the base. When it was delivered it was late and dark, so I didn't get to see all the imperfections until the light of day on the following...

• The Doors
• Furniture
• Table

I went to value city in Liverpool new York at the beginning of February bought a high top table with four chairs and a rug spent a grand cash. Went to pick up my table and chairs n the table was there no chairs.they said two more days for chairs.so we waited and went back to get them they were there. Then went back to get a rug that I purchased the same day as the table n chairs. It...

• Currency
• American films

My sales receipt shows pick up date for April 1st. So I went to store and I was told that they had problem with their truck and now won't come until April 4th. So I waited and called today on April 4th and got answer that someone change pick up location to different store so now it won't come until April 8th to their store. Also said there us nothing she can do about the inconveniency and hung up...

• Pleading
• Value
• Debut albums

The first set I put in my guest room which I never used. The second set was a king size set I paid over $1500.00 for because I wanted a really good set. Three months later my king-sized mattress started sagging in the middle. I am a slender, middle-aged woman of 175 pounds. There is no reason why my brand new mattresses should be sagging. I called the store and complained. They sent someone out...

• Bed
• Mattress
• Pillow