They try to project that they are sensitive to USA Veterans but the truth is,,, If they aren't near as sensitive to the veterans as are other insurance companies that have stuck it out in Florida. Oh yeh, they would be glad to insure my automobiles. They "ain't" getting my car insurance if they won't insure my house. a a a a a a a a a a a a a a a a a a ...

• USA Veterans
• insurance companies
• Car insurance

I used to work at USAA. Here is how it works. Each and every phone rep in EVERY area of the company wants to refer every call to SOMETHING. This gets them credit for a referral and counts positively for them. USAA is trying to 'deepen' the relationship with its 'members'. They are following the Wells Fargo & Bank of America customer plan. If USAA can get more products shoved...

• life insurance proceeds
• trust USAA
• America customer plan

TO: USAA I was recently preapproved for a $175,000.00 VA loan through your establishment. The home that I was trying to purchase asking price was $58,000.00. I understand the process of having to fill out a great number of forms, but it appears that I was being scrutinized at every angle. I attempted to provide everything that they asked for and that wasn’t enough. I provide all of income...

• bank statements
• VA Loan
• earnest money

$6000 transaction accidentally processed as cash advance with 3% $180.00 fee charged, The day before the transaction I called USAA and was advised this was the best way to proceed as I could pay off the balance when it came due without interest or charges. When the bill arrived I called USAA to inquire about the $180 cash advance charge. The various...

• cash advance
• best way
• cash advance charge

I began a home loan process with USAA attempting to get a pre-qual letter. The Rep at the other end asked me how much I wanted it for. After getting an unchecked and unrealistic pre-qual letter I sought out a house. Once I located and made an offer on a home I submitted it to USAA Home Loans. The "Process" USAA demands is to go through a thing called Mortgage...

• pre-qual letter
• USAA Home Loans
• USAA demands

I was completely misled when applying to refinance my home mortgage with USAA. As a twenty year USAA member, I called the company mortgage loan number and was instructed to state where my current mortgage was through. Trusting USAA, I complied and was transferred to Military Family Home Loans. I inquired if they were part of USAA and my loan officer John informed me yes! This was...

• Wells Fargo
• Military Family
• Family Home Loans

USAA neglected repeatedly to put my auto insurance on auto-draft thus leading to them saying my payment was never received. Then they say they want payment in full for my 6 month policy. So I drop them like a bad habit and move on to a company that actually cares about it's customers (Progressive) now USAA says I am locked out of my accounts because they want money for...

• customer friendly bank
• ridiculous thing
• bad habit

I called in to have my account deleted due to some personal issues but I recently called in as I'm planning to join the American military but they just told me that they exercised their rights to do business with me even though they told me that I could re-sign up in the future. I asked for more information but they refused to talk to me. I made a joke; "what happened to me...

• Time
• Future
• USAA

I have banked with USAA for over 20 years and thought they were great. I started the mortgage loan process with them and am now totally disgusted with them. I am no longer banking with USAA and will no longer refer them to anyone. I am disgusted. They made me jump thru hoops and asked me for the most ridiculous documents. I feel like I am dealing with a bunch of...

• Bank
• Mortgage loan
• Banking

I have been a USAA member for 47yrs and can't say enough great things about the company. So I thought I would use them for a mortgage. Because they value my loyalty the process should be a snap..not to mention that my credit and financial status are exemplary. Nothing could be farther from the truth! Nightmare is not strong enough... My processor lost almost...

• Truth
• Investment
• Communication