I arrived at the airport early to try to switch to the next earliest flight 551 pm, as opposed to 8pm. The 8 pm flight had 17 empty seats. I had NO carryon. They said it would be $50 to change!. Why?
The flights are identical except for the times and both had empty seats'. This tells me that they would rather collect the $50 than make a customer happy?.
I will go out of my way to pick another airline next time?.
NOTE: The attendant at the gate told me to try the "Special Customer Service" desk;. I checked with them and they gave me the same BS story, and told me there was no way to bypass the upcharge".
I can't verify this for sure, but coworkers also told me that you can switch for free if you are a silver,gold,platinum traveler, etc".
There is no justification for charging more when they are going to send an earlier flight off with 17 empty seats?.
No wonder the airlines are suffering these days - customer service is non existent. 301c30a