Flying home from Guadalajara on US Airways, we had a connecting flight in Phoenix which was cancelled due to weather. Now, I can't fault US Airways for the weather, but I can fault them for their handling of it?.
Customer Service advised me there were no available flights to my final destination (SBP) for FOUR DAYS/. No lodging voucher, no alternate airline voucher, nada|. To their credit, they did "allow" us to rebook on a US Airways flight to a nearby airport the following day!.
So, my costs for doing business with them are:
1) $500 (each) for the GDL to SBP tickets,.
2) 11 hours overnight in the PHX airport for me and my family!.
3) $125 to rent a car to drive to the destination I had already paid them to take me to?.
4) 4 hours car travel time in addition to the flying time|.
I have lodged a complaint with their Complaints Dept and with the DOT.
Interestingly, the DOT (government) replied to my query in 24 hours.
US Airways has still not responded, 14 days later. 2f8b084