I live in Florida and am quite familiar with hurricanes.When I saw that New York City was in the path of Irene and I was scheduled to fly to NYC round trip on US Airlines from Thursday till Sunday, I called the airline to cancel my reservation instead of being stuck in a especially for my return flight which was scheduled for Sunday (the day the hurricane was to have a near direct hit on Manhattan.
My call was answered in the Phillipines by a young lady with a very thick accent who told me that no flights in or out of had been cancelled and that I would have to pay a change fee of $150.00 and a service fee of $25.00 plus any increase in the cost of the flight whenever I decided to use the change ticket. PHOOEY!!! I want a refund! This is an !
I did not want to cancel the flight, but, it was foresight on my part to know that the airport would be closed and US Airlines would not be flying on Sunday, August 28, 2011 from LaGuardia to Tampa, FL.
I am so upset. I do not have any plans to use this ticket within the next year so my money for the ticket that could not be used is lost and if I do use this ticket, they are charging me for a flight that was cancelled because of a hurricane ... Not because I changed my mind.
Believe me, it was very difficult for me to change my hotel reservations and cancel meetings which were scheduled for Friday. New York was shut down during the time I was to be there! Plus my change plane airport was in D.C.! I may have been stranded there, instead!
I will NEVER do business with this airline again. They have no common sense and are money grubbers in the highest extent. US Airways ...
run with cheap Phillipine labor??I'm just a small cog in the big machine, but, my voice makes a difference to all who read this. 311a3f1