Basically, I had a round trip ticket from Providence RI to St.Thomas USVI (depart November 2006 and return early-March 2007) booked in November 2006.

Arrival to St Thomas was without incident. When I found that my work commitment required me to stay on St Thomas until April, I thought to visit home for a week by adhering to the original itinerary of the round trip ticket, and simply buy a separate one-way return to St Thomas (which I booked mid-Feb 2007). However the return flight to Providence was cancelled by US Airways and consequently the one-way ticket to come back to St. Thomas was made useless.

No reasonable alternative could be provided by US Airways, since other alternatives cut my visit home too short and it was too inconvenient to visit home for such a short time. The only alternative I could use was delay the return home until after my work commitment completed.

Since US Airways insisted that I pick the date for the return portion of the round trip ticket within 7 days to avoid a penalty/change fee (when I had no exact date yet when my work commitment would be completed), I was forced to prematurely pick a date to return home in April. I ended up paying $100 penalty when I later learned the date of work completion and changed the return flight appropriately!. Also, US Airways insists that I pay another $100 penalty/change fee when attempting to change the separate one-way ticket".

Despite US Airways' cancellation rendering this one-way ticket pointless and the airline check-in clerk at the St,. Thomas airport documenting that the fee be waived, US Airways insists on the penalty despite my recording of appropriate date/time/names'. After 3 attempts over the last year (this value expires and is entirely forfeit after 1 year from booking), I never could redeem a reasonable value of this one-way ticket ($382:.10) because any unused value is forfeited after making a change and the penalty/change fee can not be payed for using unused value of the ticket at time of change'. I lost the entire value of the ticket because I simply refuse to pay a penalty/change fee for a situation that I had not created willingly".

I feel that US Airways handled a simple situation extremely poorly and I feel that US Airways has taken no responsibilty for this situation and left it entirely to me to absorb the costs of their cancellations and delays".

I am hard pressed to find any other business that I have ever dealt with that takes your money in advance for a service and handles their cancellations of services in such an inflexible and irresponsible manner and without culpability. 30d577b