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US Airways is an American airline. The company is on the lists of Fortune 500. US Airways is among the largest airline companies in the United States. Each year it provides its air transportation serv...ices to 47,1 mln passengers. The headquarters of the company are in Tempe, Arizona. Before 1997 US Airways were called USAir. This is the largest low-cost airline in USA by the terms of destination that is why filling the seats on its flights is not a problem. US Airways connects 240 different destinations in Central and North America, the Caribbean Basin, Hawaii and Europe. Show more
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Our daughter had to fly home early due to a death in the family and missed her outbound flight -a no show- they did not email or contact us to tell us that the return flight is then cancelled and that they had sold her seat. I called to check-in the night before and had no flight and no way back to college. No US Airways "customer relations" person was available as they only work weekdays and...
When got to montgomery airport flying to NY. He flew no problem. Got ready to go home. US Airway wouldn't let him fly home because he was not 15. But they let him fly here no problem. They say Travel One shouldn't of let him book ticket. Then they transferred him to American Airlines. I payed 100. Extra to have him escorted. He was pushed to next gate. They did not stop to let him go to bathroom...
the agents and managers are rude and careless. Managers did not want to take the time to explain or cooperate. The women managers acted as they were doing me a favor and actually said "i can be on the phone all day with you I am still getting paid" rather then focusing and working on the issue we were doing a medical procedure in nj flying from STL, due to medical purpose had to change the flight...
Flights were being cancelled and I was placed on standby for US 2675 and ten minutes prior to leaving to my joy was given a seat. Two minutes before departure I was embarrassed to have my name being screamed out and was taken off the plane so a vacationer who appeared at the gate two minutes before departure could have an empty seat. My luggage was pulled. I was offered a taxi voucher for a...
Going through customs in Charlotte NC, my bag was inspected. In that bag I had 2 pill bottles of pain meds I need for a very very bad shoulder. The person that inspected my bag had the audacity to steal the full bottle of pills. I have the baggage inspection paper and there was nothing written on it that said those pills were removed. I have the initials, date and time. Maybe instead of...
I'm at the airport excessively early, and can take an earlier flight, however US Air policy requires $75, without exception, unless you have Elite status. I understand that they can't just randomly make changes, but I have flown US Air three times in the last six weeks and will be making the trip every three weeks, moving forward. The need for a $75 fee just cost US Air thousands of dollars over...
This is the 2nd time in a month I've been seated on the last row of a CRJ 700. There is equipment behind this seat that forces the seats on this row to be more erect than any other on this plane. If that isn't enough, on my last flight I sat next to a plus size individual. He took up a full one third of my seat (the armrest could not be lowered). This forced me to raise the aisle armrest in...
I spent just over 2 hours trying to book a flight online and the over the phone, and in the end got slammed with a $25 phone reservation fee. The recurring problem was that after selecting a flight and entering all my info, including credit card numbers, I would select "pay now" but nothing would happen. I spoke with 3 US Airways employees. None could help me, but each one told me to try the...
I got on a flight from San Antonio and arrived in Phoenix to find my foot itchy with red bumps all over it. I don't know what was biting me on the plane, but I did not have these symptoms when I got on the plane. In fact, I had just changed into my sandals from my tennis shoes just before I got on the plane. I asked the person at the customer service desk and other than calling the paramedics...
I booked my ticket on July 2013, and cancelled it within 24 hours. For all other Airlines, you get full refund immediately. You can't imagine that US Airways offers only credit. Even worse is, once you use the credit, you have to pay a penalty , (they call it a ticket change). Imagine how much it is. Unbelievable $200, the highest among all American Airlines. Moreover, you must use this...
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