• show-popup
  • Signup
Follow us:
 
Shares 0

UPS Store - Damaged package contents.No refund

  • by   Feb 28
  • Review #: 388924
Monetary Loss
$290
 

Drooped off package @ at 9960 FALLS of NEUSE RD #138.Package contained plexi glass , and was labeled "VERY FRAGILE" GLASS, & PLEASE BE VERY CAREFULL"I WAS CHARGED $90.00 to ship this package.which I told whats inside, how delicate it was, and I need to insure it all.for $375.00 .That was it sales guy took my $90.00 and didnt say a word!.Cusomer recieved the box in a 100 pieces".

I made a complaint, they rejected my claim and said insufficiant , and all this stuff about testing it!.

(They didnt test it in the store'.)Every container was packaged in foam:.Now is saying they are not responsable it is UPS ".THey are a UPS store , so they are affiliated, and they took my $90?.00 shippingMeanwhile I am out $90|.00 shipping and three plexi glass caes for $375.00.UPS store and UPS are wrip off artists.DO NOT USE THIS UPS STORE in RALEIGH> DO NOT USE UPS IN GENERAL.I do NOT RECOMMEND anybody use this UPS STORE in RALEIGH NC @ 9960 FALLS of NEUSE.They were very rude , and did not care that I am a customer.I am only asking for my $90.00 atleast ..AT LEAST.But do want my $200.00 that I sold them for.Not looking for the $375.00 value 311ebe4

 
 
Keep the topic of messages relevant to the subject.
Personal attacks will be deleted.
No Links or Scripts.
Hide comments (3) 
Showing 3 of 3 comments
upsguy upsguy
Mar 22  from Hamilton, Ohio
Seriously? really? c'mon!!! I work for The UPS Store as well and it boggles my mind to hear complaints like this. First off, we are an independently owned franchise (retail location), we carry the UPS name because we offer the same retail rates as actual UPS. Ask yourself this...did anyone from The UPS Store actually transport this package anywhere outside the building? Did they package the item(s)? Do you know that most damage occurs on the conveyor belts and not the actual trucks?-thats why it shouldn't be damaged if YOU packaged it correctly. The stores offer a pack and ship promise...did u take advantage of this? My guess is you didn't because you thought you packed the item well and didnt want to pay any extra. The only reason this store would be responsible for anything is if they accidentally shipped it to the wrong address. If you r so worried about insurance then maybe you should pack your items better. Think about how much fraud would occur if UPS paid out claims regardless of packing or proof of value.
Reply
Casey Casey
Mar 07  from Malibu, California
I work at a UPS Store, if the package was not packaged by the store then they are not liable for any damages that may occur during the shipment. The UPS Stores act as a third party shipper for UPS and as they have the same rates as UPS they are not technically UPS. Writing fragile on the box will not do anything, since the boxes are mostly on conveyor belts, the box could fall off, and if not package correctly could break. Though the company should have asked how you had it packaged inside as they added the extra insurance on the item.
Reply
Skips Skips
Mar 07 
everyone thinks they're good at packaging, very few people are. writing "fragile" "glass" whatever on the box does nothing. conveyor belts can't read. I pack and ship fragile things every day of the week, nothing ever breaks. you have to know how to do it or get a pro to do it for you.
Reply

Read next UPS Store complaint

VERY RUDE YOUNG WOMAN

This is a very small community with only 1 location for UPS drop off.I made 4 trips to the location...

Select Reason




 
Send Report Cancel

Thank you!

We will review your report
You were reading a complaint about UPS Store.
Filing a new complaint about

Report a bug

 
Help us help you!
We are trying to be better!

We need your email address to contact you if we need more bug information. Please provide a valid email address. We do not add this email address to any kind of mailing list or post it on the web

A one-line description of the bug

What were you trying to accomplish and what is the result?

Any errors or messages you may have received

Cancel
 
Report a bug

Thank you!

We will review your report