I went to this store to drop off a package, a 39 inch television, that was damaged during shipping. I had the return label printed out and assumed the local UPS store would assist by taping the label. Unfortunately, I was directed to purchase tape to attach the printed return label I had on hand. Once purchased and taped onto the box I proceeded to finish the process of dropping of the...

• Verbal abuse
• insulting customer service
• un-educated person

My husband mailed me an envelope from New York. It was guaranteed to be at the Cleveland, Tennessee, store #3642, by 9:00 a.m. on 5/24/13. I called several times and was told it was not there. My husband finally found his receipt and had the New York store track the envelope. He called the Cleveland store and was told it was there. That was after 4:00 p.m. I went into the store in Cleveland...

• New York
• York store track

My son buys and sells sneakers on line and uses UPS to ship all over the US. We shipped a pair of sneakers from NY to SC. We purchase insurance for $4 dollars to cover a declared value of $400. We were not asked for a phone number to the recipient just an address. As you may know the UPS store, is not " UPS " they are a group of franchisees. Very tricky and very calculated in order to deceive the...

• wrong address
• ups store
• Cemetary rd

I am a student at Temple University in Philadelphia Pennsylvania. I am usually at Temple 7 days a week from about 8:00 AM to about 5:00 AM. Because of this, I would miss shipments sent to my apartment, from both UPS and USPS, and it was a large number of packages, generally books and DVD's. So I decided to rent a mailbox from a UPS store located at Temple. For the 1st 3...

4 16 2013 I went to the UPS Store located at 5156 West Olive Avenue Glendale Arizona 85302 I asked Jose Geronimo for a overnight envelope so I can ship some document I then took the envelope outside to my car and put 11:00 money orders inside total 9, 300 I then sealed the envelope and went inside and asked Jose 4 some tape and I taped the edges so no one could see inside I then paid my...

• corporate office
• money orders
• overnight envelope

My guitar was reported to be serverly damaged in transit. I have not received the damaged guitar back as he let the customer take it away. Since then we had threats to pay for partial damage ,which we did through(ebay, paypal)to the buyer, only to find out that the guitar was not damged and the whole thing was a lie, It's been a nightmare with threats from buyer. HELP...

• Drama films
• Deception
• Guitar

I have been coming to the ups store off Custer and McDermott for over 5 years. At first I was very impressed with both the owners and crew. More recently, though, the owners seem to be slipping. They are becoming more and more distant with their customers, and seem to make mistakes every time I witness them help another customer or myself. The rest of the crew,...

• Customer service
• Customer
• Consultative selling

Needed to ship a large item, went onto ups store website and got estimated cost of $55. When I got to the store I was charged $205, I asked why so much and was told that's the cost. I was unhappy and contacted their main office and was told I had been overcharged $120, they would contact the Manager of the store and I would be refunded. After 2 weeks I heard nothing, so...

• Baseball
• Tax refund
• Canadian dollar

I needed to print a document double sided on cardstock. The employee had to print drafts on scrap paper and go back and forth to the computer and printer a few times, only because she was inexperienced. Indeed there was nothing wrong with the PDF document, nor did she make any sophisticated effort. They wasted quite some time on this, and then charged me not only for printing the...

• Printing
• Johannes Gutenberg
• Paper

My mother went in 03/01/13 to print a document off of her email, and asked if they had a computer to use. The lady informed her that she got rid of it because "it never did anything for her." She suggested that she could send it to their email. My mother being computer (and cell phone) illiterate couldn't forward the document, and called me to do it. While she was waiting she heard the other...

• Printing
• Mobile phone
• High-heeled footwear