Booked through Expedia. Needed to change flight date. Speaking to a United Rep. They BLAME expedia, saying: "Expedia is the one charging you!" I call Expedia, they say: "UNITED is the one charging you!" I say to United, ok fine, just take it out of the credit from my previous flight. They say "Nope! Give us ANOTHER $200". The credit is only for the flight. Keep this in mind: It...

• ok fine
• flight date

It is really the worst service I've ever seen. We are sending our dog back to Costa Rica from Chicago. It turns that the dog was going from Chicago to Houston and then fly the same day, but United managed to screw up the plans and the dog ended up sleeping in Houston. At 9.30pm I've got a call from United saying that they lost the certificates that allows the dog enter...

• Costa Rica
• worst service

Read this reply to my followup on United losing my wife's trombone. No wonder United is so bad, they consider themselves Public Transportation! I am truly sorry that your trombone was not located. I understand it is a disappointment. No carrier, accepts liability for items brought on board an aircraft. When the flight attendant stowed the trombone for you, it was as a courtesy. It is...

• Flight attendant
• Luggage

Message: On 2/4/2013 my husband and I arrived at the airport 2 hours > early to board flight 3734. By the time we arrived at the gate we were 5 > minutes early. The rude attendant told us the flight had already left > and that we were late, although both my husband and my cell phone and > the clock on the wall said 7:45. Flight was scheduled to leave at 7:49. > We also...

• Customer service
• Cruise ship

I have been a United (Continental)since 2008 and as I travel overseas at least once a year so decided to get a United credit card through Chase in order to have my baggage sent free instead of paying the baggage fee.About a month ago I added my son onto my credit card as he will be travelling to England thinking he would have his baggage free with...

• Baggage fees BEWARE
• Credit card
• free baggage fees

I was misquoted by $500 the price to fly my two cats with me to Japan. My husband is active duty navy and we were moving to Okinawa on March 27, 2013. I spoke with 2 different associates that both quoted me the same price, then when I got to the airport they told me the price was almost $500 more. My only choice was to pay the price or abandon my pets at the...

• active duty navy
• entirely different building

I booked a flight on United.com for the 13th of june from Houston,TX to new jersey. for 6.25am to arrive at 10.57am. I have to be at a graduation at 5pm. Unknown to me, the UA computer had bumped me to a 9.pm flight from Houston, to arrive at 1.30am. when I called to rectify this, the guys in INDIA told me I have to pay $400 to rectify this,I am not asking for a...

• pm flight

Try to change your reservation with United and it's an automatic $200 per person this is daylight robbery. On top of all this you have to put up with extended hold times to talk to an agent as well as deal with unmotivated agent when they finally answer. This isn't the Continental that I used to know. On Southwest Airlines change is no charge and there people are happy, they have...

• United Airlines
• Change fees
• Southwest Airlines change

Awakening at 3:30 AM Saturday, April 20th, 2013 in order to get our United Airlines red eye flight from Dayton, OH to Washington DC and on to St Martin (where we were supposed to arrive at 12:30 PM), we are told of the first hour delay to fix an armrest, making us miss our connection at 8:20 AM in Washington. After waiting behind 35 people at Customer Care, we are booked with...

• United Airlines
• American Airlines
• Washington Dulles International Ai

I tired booking a flight online when I was almost done the web site sent me a err page. When I tried to start re booking it they wanted to charge me more I called up customer service and asked them if they where able to help me. They put me hold for over and hour and then hung up on my face I called back again waited on hold this time for hour in a half got the tickets when looking over...

• World Wide Web
• Web page
• Internet