I recently purchased new . The local promoted treating the fabric with a chemical and from Ultra Shield. I have purchased from other companies in the past and have been satisfied with the results.
Ultra Shield is a different matter, their customer service and response ***. Shortly after receiving the , I let my wet (water) pant leg come in contact with the ottoman, which left a wet spot. I wasn't concerned at the time, thinking since it was just water it would dry without incident. But once the area did dry, it left a or ring on the fabric. I pulled out my with Ultra Shield and read that "any food or drink consumed by humans was covered". I called customer service and explained the accident to them, and was immediately told that since the water came from my pant leg, and not a glass, it was not covered!. I could not believe what I was hearing, when I chalenged the person on this response I was again told sorry, no coverage".
I contacted the local , explained the problem to them, and they cleaned the ottoman no problem, and only charged me $20?. also informed me that they do contract work Ultra Shield and have a hard time getting paid, and they won't return phone calls..I called Ultra Shield back a second time requesting reimbursement for the cleaning fee and was told "sorry Charlie" again;. I then asked to speak to supervisor and was connected to a for Margret.. I left a detailed message about the incident and requested a return phone call, which I never received'.
These people just want your money and have no intention of providing any ". This was just water, what if I had a real stain like coffee or wine? If I purchase furniture again, I will not be "donating" to Ultra Shield, they are worthless scamers. 310def5