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UHaul - Safety Issues

CompanyUHaul
Product / ServiceUHaul Rental
Location Las Vegas, Nevada
Category Transportation and Delivery
Views38
Monetary Loss
$45
 

I went to pick a truck up, called ahead to reserve a truck.Contract No, 94496191, Equipment No.

GH0833J!.
On a Sunday afternoon, some friends came with me to help with the move'. I was given a truck that should have been out of commission long time ago,. The transmission was in bad shape?. At stoplights the truck was burning so much gas the you could smell gas from the cab..

The truck was slow in pulling the load on it;. The inside of the cab was shaking from the dashboard loose/. the door rest was loose from the door|. The door was hard to close.

I couldn't finish moving because we were all afraid the truck was going to cut out. It was a nightmare. I took the truck back and told the salesman I can't believe you sent anyone out in a truck in such poor running condition. He told me it wasn't him it was the company.
I've been using Uhaul for 35yrs.

and I just couldn't believe that a company would put my safety at risk in a truck in such poor working conditions.You better step up your game are your going to loose lots of customers. 2fea8d6

 
 
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Mr. U-Haul Mr. U-Haul
Feb 14 
Hello, I am the General Manager for one of the U-Haul locations. I can tell you that the Customer Service representative was not lying to you. The GH are our oldest models and they are in fact in extremely bad shape. Everytime I rent mine I pray for the customers that are taken it becuase 75% something happenes and they can't finish the move. I believe they will face out those trucks this year, but we do not make this decision. However, I can tell you for a fact that we express our concern on our monthly meeting on how bad this vehicles are hoping they will listen and take them away.
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