The slide door is caught in the up position so I can't drive the truck. After being cut off twice on the phone (third time was a charm), I was contacted by a local representative to come out to fix it. A 90 minute wait was quoted. An hour and a half and you're in the same area code? Really? Never again will I use this sham of a company. BTW, I'm...

• area code
• slide door
• local representative

Misleading information! Reserved a trailer and hitch instal. To find out the location I chose was no longer a I haul dealer. Fortunately for me I went to the location the week before to confirm. Called uhaul customer service got switched to a different location with a 7 am appointment to instal hitch. Day before my move I receive a call from...

• Uhaul sucks
• uhaul customer service
• hitch instal

I booked a 20' truck 2 months in advance. 3 days before my pickup of that truck they switch me to a 26' truck. The reason for me booking a 20' truck was based on space but mostly fuel consumption seeing as how I am traveling 1450 km's to my destination. Uhaul is telling me that a 20' truck will get the same mileage as a 26' truck with exactly the same payload. I find this...

• Commercial Transport
• fuel consumption
• Customer service

2 Time Loser! This location is terrible about communicating with their customers! We had a hitch put on a passenger car in March 2013. We made the initial appointment, drove to the location and they canceled but didn't bother to call. Irritating, but I gave them a second chance. Before the second trip, I called in advance to be told that the installer's wife was in...

• dishonest
• U-haul
• initial appointment

Daughter rented a U haul to assist her move from school year college apartment to a summer apartment. Rented one-way as she needed to transport furnishings from a storage locker/our home to her summer place. Our complaint pertains to both locations, by which we can only conclude that dishonesty is the company policy. 1) The Danbury, CT (pick-up) location told her that smaller...

• U-haul Scams and Up-sells

I reserved a uhaul truck online in advance. When I went to the location i chose to pick up the truck, the store did not have my order or any trucks at all. He told me this happens all the time and this is why he dislikes uhaul, it makes him look like the one at fault. He suggested I call the other store in town, but they did not have my reservation nor any trucks for rent. They told me my truck...

• U-haul
• Uhaul
• Rental truck

I reserved a uhaul 1 week ahead of needed time. The DAY OF the move they call me and tell me there is no available truck in my area and I have to go 125 miles to the next town to pick one up. So I drive the 125 miles to the dealer they tell me has a 20ft truck for me and they do not have ANY trucks and were not even aware I was coming. So then they send me to another dealer 1 more town over and...

• Truck
• The Road
• Pickup truck

Frustration for customer who has move planned to the hour. I made reservations several weeks ago, updated to a 17' called local office all was fine for 7 am pick up. Less than 12 hrs before my planned move and I had made reservations they sent email that the truck would not be ready until 2:15 pm on the day of the move and the pick up location was on the other side of town but...

• Customer service
• Service
• Customer

Third time this has happened. Waive insurance, meticulously inspect the truck and mark dings etc and when I return the truck, they find some obscure ding that was apparently missed. They ask me if I hit something, and when I honestly answer no, they become accusatory and confrontational. These are miniscule dings that no one could be expected to see. Managers comment was " well you could avoid...

• Economics
• Management
• Business

I see a lot of complaints about Uhaul that are simply are ridiculous. All I ask is that before you flame Uhaul, assure that you are dealing with a Uhaul corporate store and not a neighborhood dealer that simply makes money by renting out Uhaul equipment. There is a BIG difference in the service you receive. Uhaul corporate stores have a better selection and their equipment is...

• Business
• Corporation
• Renting