• show-popup
  • Signup
Follow us:
 
Shares 0

TXU Energy - TXU Con Game

  • by   Feb 10
  • Review #: 383192
CompanyTXU Energy
Product / ServiceBilling And Customer Service
Location Fort Worth, Texas
Category Utility
Views11
Monetary Loss
$340
 

I was ripped off by TXU today, I was having problems in Paying my bill and was asking for more time to make a payment due to sickness and no income, I talked to a 'Marcus' he lead me to believe If I made a deposit $170 payment he could give me more time to pay the balance of my bill.So I gave TXU the last of all my money in the bank that I had, once the payment was confirmed, this 'Marcus' person then told me he could not help me anymore and if I don’t want my lights for go out I needed to pay another payment $340 quote "Marcus: We are not able to set another payment plan for you since the system will not allow us to create another one, please contact us at 1-800-5509803 to set up a payment plan directly with a supervisor in case you need more time to pay.

Then signed off.so now I have no money in my bank or any way to get any by legal means and I am about to be CUT OFF as well and All I did was request was more time to pay now I am out of money out of lighting and heat and out of time, it’s not that I did not or could not pay all I needed was 10 days for the next pay check and this account would have been settled in full not to conned out of what funds I had and left in the dark. 3897c33

 
 
Keep the topic of messages relevant to the subject.
Personal attacks will be deleted.
No Links or Scripts.
Hide comments (1) 
Showing 1 of 1 comments
Lauren at TXU Energy Lauren at TXU Energy
Feb 12  from Dallas, Texas
Karpov – We are very sorry to hear about this situation and are absolutely committed to understanding more about it so that we can assist you. If you would be willing to provide your contact information to me directly at Lauren@txu.com, I can take a closer look into the situation, help report it and see how we can help.
Reply

Read next TXU Energy complaint

Meter Scam

We installed a 16 seer heat pump year and a half ago and our power usage was cut by about...

Select Reason




 
Send Report Cancel

Thank you!

We will review your report
You were reading a complaint about TXU Energy.
Filing a new complaint about

Report a bug

 
Help us help you!
We are trying to be better!

We need your email address to contact you if we need more bug information. Please provide a valid email address. We do not add this email address to any kind of mailing list or post it on the web

A one-line description of the bug

What were you trying to accomplish and what is the result?

Any errors or messages you may have received

Cancel
 
Report a bug

Thank you!

We will review your report