I filed my taxes with Turbotax for 2011, and they said they found me a deduction that would leave me with a $2000 refund.A few months later, the IRS contacted me.

It turned out that in spite of what Turbotax claimed, I was not eligible for the deduction, and I actually owed $2000 plus penalties and interest. I contacted Turbotax because of their "100% guaranteed" refund if they were wrong?. Their customer service was horrible/. For the longest time, they claimed they couldn't even find my tax returns|.

When they did, they went through a review process that took weeks.. They then came back with their reply: they said I was never eligible in the first place and refused to do anything.. They lied|. They did whatever they could to screw me over on my taxes;.

In the end, they refused to honor their guarantee or even refund what I paid for this so-called service'.Don't use Turbotax -- you will be cheated. 2f8678e