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TruGreen - Trugreen Sucks

  • by   Dec 11, 2012
  • Review #: 366514
CompanyTruGreen
Location Atlanta, Georgia
Category Landscaping and Gardening
Views206
 

Don't even think to contract this company.They should be renamed Trubrown.

I had a $25,000 landscaped front and back garden which was a healthy green and over the course of Trubrown's year of service it became an ugly brown. I placed numerous calls that were never returned. They only care to take your money that's the only green part of Trugreen. They play off the local office from the regional office from the national office and you never know who you are dealing with.

They are always making excuses but never solving problems.Whatever you do run away from this company as fast as you can. 300e072

 
 
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TruGreen SUCKS! TruGreen SUCKS!
May 03  from Atlanta, Georgia
I have the same complaints as everyone else! I just hung up the phone with TruGreen & was so angry & thought to google, "TruGreen sucks" to see if others thought the same. Yep! They do. TruGreen is expensive, they raise their rates a lot, don't always show up for your scheduled/paid treatment, don't show up for any retreatments as their guarantee, no one calls you back even the manager & my grass is brown. I am the only person on my block that pays for a professional service & I'm the only person on the block with a brown lawn! What a waste! Useless all around! Run away from this company like others say.
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Former Customer Former Customer
Mar 26 
my wife worked brifely for Chemlwn now TruGreen and told me that their motto is - "no customer will be allowed to cancel". I used TruGreen for 4 yrs. The first 3 yrs there were relatively few probs and my lawn looked good. There were many Trugree customer in my development Abt a yr ago the service went south in a hurry. I would get a phone call or an email that they werecoming out the next day. Nobody showed and I had to call customer service repeatedly. The deal breaker was when a saleman under the guise of applying an application showed up and talked my wife into signing up for 4 tree and shrub treatments. They said she'd have to pay upfront. Long story short, they never showed up for any of the treatments and I cancelled all services or so I thought. They continued to come to my house and I told them I had cancelled the service. The tech knew nothing. I finally call the CEO's office and wanted to speak w/the CEO abt TruGreen's unethical business practices. The secretary asked why I was calling and looked up my acct. and said that it was indeed cancelled, gave me a cancellation number and said my phone number would be removed and I would not be hearing from TruGreen again. If you cancel TruGreen, get a cancellation number and your phone number removed. Nobody in my development uses TruGreen. DIY, I bought a broadcast spreader and I now apply Scotts 4 treatments. Cost, less than $100.00.
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Dissed & Dismissed Dissed & Dismissed
Mar 21 
Here is how TruGreen fell below our expectations and left us very dissatisfied. 1. They call ahead with a date that they will be here and then don't show up. 2. They never knock when they finally do show up. Their communication sucks all around. 3. They don't kill the weeds, but they do damage the grass! We're done with TruGreen! WE CANCELLED!!!
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d.j. in Florida d.j. in Florida
Feb 26 
I just cancelled my service with TruGreen after 10 years, because my lawn has been looking worse and worse for the last 2 years. TruGreen used to have numerous customers in my neighborhood, but many of those people have cancelled in the last few years. Both of my next-door neighbors and 3 neighbors across the street are all former TruGreen customers. Their service has deteriorated (just like my lawn) to the point that it is just a waste of money. Also I was having a lot of scheduling problems with them.
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Pi$$ed Away! Pi$$ed Away!
Jan 08 
ServiceMaster's TruGreen is a behemoth of a lawn "care" company that insults the intelligence of their customers by attempting to disguise a cost/rate increase under the ruse "To serve you better...". And then with the higher price their service still sucks! Sandbaggers indeed!!! I'm done with this *** corporation that ruined my lawn and bled my credit card. I wrote across their renewal letter to cancel my service and remove me from their system!
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