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TruGreen - TrueGreen is a total RipOff - they have ruined my lawn

  • by   Nov 27, 2012
  • Review #: 362709
Monetary Loss
$500
 

My lawn looks worse than it has ever before.I still have weeds and more bare spots than before they started treating the lawn.

They call before 7 am to tell me what time they will be out, but yesterday he didn't even show. I have told them several times NOT to call before 8 am. The last guy who was here said "they are just small weeds". What?

I am expected to dig them up myself? He said that would be they way to take care of them. Regarding the bare spots his comment was "it'll grow back, if not I'll throw some seed on it" How about throwing some seed on it now? Why do I pay this company?

The supervisor showed up at a time I told him I would be busy with clients so of course, I did not have time to address my issues with him and he did not call me later to discuss it like he said he would. I finally got through to the office instead of the call center today and they are supposed to come out Friday and address all my issues and make the lawn look better?. We'll see since growing season is now pretty much over in this area/. I have told them that I will not be renewing the contract for next year and all they do is try to upsell me more services|.


This same thing happens every time I call and complain about the lousy service'. They give me excuses and tell me that a supervisor will call or come out and discuss it with me". They either don't call, or call when I am busy with clients/. Apparently yesterday the technician was told not to go out to my property, they had to address a few issues first/.

Really?Perhaps he should have asked me when he got here".
I will not be renewing my contract with them, I will insist that they come out and treat the lawn as often as necessary to repair the damage they did, at their expense. 2f7eb07

 
 
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Dissed & Dismissed Dissed & Dismissed
Mar 21 
Here is how TruGreen fell below our expectations and left us dissatisfied. 1. They call ahead with a date that they will be here and then don't show up. 2. They never knock when they finally do show up. Their communication sucks all around! 3. They don't kill the weeds, but they do damage the grass! We're done with TruGreen. WE CANCELLED!!!
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d.j. in Florida d.j. in Florida
Feb 26 
I just cancelled my service with them after 10 years, because my lawn has been looking worse and worse for the last 2 years. TruGreen used to have numerous customers in my neighborhood, but many of those people have cancelled in the last few years. Both of my next-door neighbors and 3 neighbors across the street are all former TruGreen customers. Their service (just like my lawn) has deteriorated to the point that it is just a waste of money. Plus I was having a lot of scheduling problems with them.
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Pi$$ed Away! Pi$$ed Away!
Jan 08 
ServiceMaster's TruGreen is a behemoth of a lawn "care" company that insults the intelligence of their customers by attempting to disguise a cost/rate increase under the ruse "To serve you better...". And then with the higher price their service still sucks! Sandbaggars indeed!!! I'm done with this *** corporation that ruined my lawn and bled my credit card. I wrote across their renewal letter to cancel my service and remove me from their system!
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Anonymous Anonymous
Mar 30 
Read on at www.ripoffreport.com
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