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Tractor Supply - Awful Customer Service

  • by   Jan 17
  • Review #: 375855
CompanyTractor Supply
Product / Servicecustmer service
Location Southwick, Massachusetts
Category Equipment
Views92
 

I went into the Southwick Massachusetts store and I went to the and '' was very rude.I asked her several questions about a product and she just froze up and kept shurgging.

She did offer to find someone else to help me. How is this helpful? Did they not educate her on the products? Or was she simply not listening when they were teaching her.

Also when I walked in the door I mentioned to her that I needed a shopping cart and there weren't any. She looked at me, did her 'shrug' and smile and then never got a cart for me, nor did she ask someone to get me one.

The person at the cash register represents your store...so you wold think they would hire someone that will actually speak to you, rather then mumbeling and shrugging.What a good representation of and todays younger generation society! 312388b

 
 
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alq alq
Jan 17  from Merritt Island, Florida
Get real! She is a cashier the same as a cashier in a supermarket. She does not know products and has no education about them. She is there to check you out and that is it !!!!!
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satisfied customer satisfied customer
Apr 03  from West Springfield, Massachusetts
YUP. they are called Cashiers for a reason! They are stuck at the front of the store.At least she was offering you additional help and not feeding you all the wrong answers! I am always helped when I visit the store,maybe you were not being clear enough.. no ones a mind reader.. :grin
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horsemen horsemen
Apr 10  from Avon, Connecticut
I go in there at least 3 to 4 times a week, I have always gotten Great customer service from that young lady. She is always a pleasure to do business with. I own a large barn in the Connecticut area & have never had any problems in that store. Maybe that was not her area of expertise. She is always very knowledgeable in the Equine area of the store and also the tractor and automotive areas.
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